Veterans Community Project (VCP) Overview
Founded in 2016 in Kansas City, MO, VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigate in order to get basic support. We believe that to be an effective program, the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreach assistance that provides inclusive services to aid Veterans in re-claiming control over their lives.
The Team
We, the team members and co-founders of VCP, are connectors, feelers, and doers on a mission to help our kin, our kind. We move with swift, bold action, driven by our mission. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect.
The Role
The Community Engagement Coordinator is responsible for promoting and supporting fundraising through volunteer, event, and marketing efforts aimed at inviting supporters, new and current, to develop a lasting relationship with Veterans Community Project. She/he will grow the monthly giving program, coordinate volunteers and volunteer-related activities, assist with gift solicitation and coordination for VCP signature events, approve/support third-party events, assist with in-kind gift acceptance, and support social media.
Essential Duties and Responsibilities:
· Develop a donor centric philosophy for volunteer engagement to build lasting, meaningful relationships with volunteers to include tracking volunteer hours; inviting volunteers to participate in multiple activities; and developing/implementing volunteer stewardship.
· Create volunteer communications (with support from Dir. of Development) to include collateral material, appreciation notes, monthly volunteer e-newsletters, and promote opportunities through social media and website.
· Assist Dir of Development in developing social media strategy to effectively tell the VCP-Longmont story.
· Recruit, screen, place, train/prepare and track (in the CRM) volunteers through a variety of channels, providing meaningful opportunities that meet VCP’s needs.
· Develop and implement a strategic plan for the monthly giving program, Honor Corps, including working with Dir. of Development to develop collateral material, emails, etc…
· Assist Dir. Of Development in fundraising efforts including gift solicitation (both sponsors and in-kind) and stewardship, work closely with Dir. of Development to ensure timely follow up and contact with donors and potential donors.
Proactively identify future marketing, event, and partnership needs in partnership with Dir. Of Development.
· Assist Dir. of Development with event coordination of VCP signature fundraising events.
· Approve applications for and support all VCP-Longmont third-party events to ensure these activities have the proper VCP materials, merchandise, equipment (include tiny home), and staffing (VCP employees and/or volunteers); ensure volunteers are trained and prepared for events; follow up with volunteers after events ensuring recognition and thank you notes are timely.
· Develop and maintain strong relationships with potential volunteer sources (i.e. youth groups, churches, schools, and corporations).
· Respond to all inquiries within 48 hours.
· Coordinate and participate in community engagement events.
· Must be available to work nights and weekends as needed.
· Be able to share the VCP story and Mission Statement.
Competencies and Areas of Expertise:
· Bachelor’s degree or equivalent experience.
· Understanding of how nonprofits function; and the movement and connection of engagement experiences and donor level support.
· Flexibility is a key attribute for this position. VCP is a fast-paced environment. A willingness to take on additional duties, or change course, to ensure the organization’s success is essential.
· Advanced knowledge of technical computer skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and social media platforms (ie: Meta Business Suite).
· Knowledge of a non-profit donor CRM is preferred (ie: Raiser’s Edge, NEON, Salesforce, Virtuous, etc.).
· Exceptional interpersonal skills, self-awareness, and a commitment to building relationships effectively with a diverse group of donors, volunteers, and staff.
· Ability to work with and train volunteers as needed to meet goals.
· Strong verbal and written communication skills with the ability to develop and deliver compelling arguments regarding the value proposition of VCP.
· Ability to express ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; has demonstrated ability to work with a wide range of sensitive and confidential issues.
· Self-management and assurance – assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; seeks developmental opportunities; sets and achieves goals and deadlines; works independently and establishes priorities with minimal direction.
· Provide excellent customer service to internal and external constituents.
· Must possess intellectual curiosity and a desire to continuously learn and grow as well as curiosity to understand how your job impacts the work of others.
· Must have organizational skills and attention to detail. Can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Must manage projects, workload and engage constructively with the other members of the VCP team.
· Strong performance management and evaluation capabilities are required including the willingness and ability to ensure accountability. Spends his/her time and the time of others on what’s important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
· Passion for the mission of VCP.
This job description should be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible.
Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including but no limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
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Position Summary:
Position reports to Chief Development Officer. Position manages and coordinates the volunteer activities of WFB. Works closely with each of the food bank’s
department leadership staff to identify volunteer needs as well as specific program/event requirements. Assists with all development activities including donor and community outreach, recognition,and special events. Must adhere to Weld Food Bank Core Values.
Flexibility to work nights and weekends is required.
Volunteer Management
· Recruit volunteers, based on WFB needs, through various community organizations, social groups, service groups, schools, businesses, faith communities, and local universities by providing them with current materials and giving presentations
· Manage and coordinate individual volunteers, volunteer groups, court assigned community service workers, TANF, and workfare participants
· Identifies and coordinates, in collaboration with other food bank departments, the volunteer needs of each department, including general warehouse, development, special events, agency services, and general office work
· Schedule volunteers and ensure supervision and training of volunteers
o Schedule volunteers based on warehouse and program needs
o Facilitate mutually beneficial relationships between WFB staff & volunteers through training and supporting staff
o Maintain volunteer calendar, including corporate groups
· Assists in cultivating volunteers into financial donors
· Develop and implement policies & procedures
· Maintain volunteer records & track all hours worked
· Responsible for all volunteer data entry including registering volunteers and setting up new profiles
· Maintain and update Volunteer Information Manual as needed
· Welcome volunteers; introducing new volunteers to staff members and provide a positive atmosphere
· Serve as the volunteer supervisor for large volunteer groups during the week and for evening and weekend volunteer groups as needed
· Set up volunteer projects when needed
· Work with staff to evaluate volunteer effectiveness
· Develop annual plan and goals for volunteer program
· Develop recruitment materials and presentations
· Develop and maintain Volunteer Recognition component to program
· Develop and coordinate appropriate volunteer recognition events
· Maintain written job description for major volunteer positions
· Interview and assess volunteers for skills and abilities
· Develop and deliver orientation to all volunteers
· Responsible for following up on all volunteer inquiries and assignments after orientations
· Maintain contact with other volunteer resources in the community
o Develop and/or maintain ongoing relationships with other volunteer recruitment organizations
o Maintain current volunteer position descriptions in those organization’s files and participates in community recruiting activities (summits, fairs, exhibits, etc.)
· Interact personally with volunteers on a regular basis to show our appreciation, to understand their desires and abilities, strengths & weaknesses, and to
maximize their potential contributions
· Maximize existing technology to access and recruit volunteers including email and food bank website, as well as development of public presentations to community groups
· Consistently promote safety in the warehouse for our volunteers through both education and example
· Train and support staff in working with volunteers
· Understand Weld Food Bank’s mission and values and educate current and potential volunteers about the organization
· Actively listen to volunteers and engage them in meaningful volunteer experiences
Other
· Support special events as needed
· Promote the mission of Weld Food Bank: To lead and engage our community in the fight against hunger
· Foster a team effort and work with staff, volunteers and community service workers to promote a clean, safe and positive work environment
· Respect and maintains confidentiality
Skills / Requirements
· Bachelor’s Degree OR equivalent work experience
· Volunteer or experience with group management preferred
· Ability to work as part of a multidisciplinary team
· Excellent time-management skills
· Excellent written, oral and interpersonal communication skills
· Ability to lift up to 40 pounds repetitively
· Must be proficient with Word, Excel, and Outlook
· Must be willing to work in all areas of food bank operations as needed including warehouse, office, on occasion outside locations and on evenings and
weekends as needed
· Ability to effectively present information and respond to questions from managers, prospective volunteers, clients, and the general public
· Ability to be certified to use an electric pallet jack
· Willing to perform additional duties/projects as assigned
Please Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties,
responsibilities or qualifications may change at any time with or without notice.