Colorado Nonprofit Association

Community Engagement Coordinator

Veterans Community Project (VCP) Overview 

Founded in 2016 in Kansas City, MO, VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigate in order to get basic support. We believe that to be an effective program, the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreach assistance that provides inclusive services to aid Veterans in re-claiming control over their lives. 

The Team 

We, the team members and co-founders of VCP, are connectors, feelers, and doers on a mission to help our kin, our kind. We move with swift, bold action, driven by our mission. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect.

The Role

The Community Engagement Coordinator is responsible for promoting and supporting fundraising, volunteer, event, and marketing efforts aimed at inviting supporters, new and current, to develop a lasting relationship with Veterans Community Project. She/he will grow the monthly giving program, coordinate volunteers and volunteer-related activities, assist with gift solicitation and coordination for VCP signature events, approve/support third-party events, assist with in-kind gift acceptance, and support social media.

Essential Duties and Responsibilities

· Develop and implement a strategic plan for the monthly giving program, Honor Corps, including working with Dir. of Communications to develop collateral material, emails, etc…

· Develop a donor centric philosophy for volunteer engagement to build lasting, meaningful relationships with volunteers to include tracking volunteer hours; inviting volunteers to participate in multiple activities; and developing/implementing volunteer stewardship.

· Create volunteer communications (with support from Dir. Of Communications) to include collateral material, appreciation notes, monthly volunteer e-newsletters, and promote opportunities through social media and website.

· Proactively identify future marketing, event, and partnership needs.

· Recruit, screen, place, train/prepare and track (in the CRM) volunteers through a variety of channels, providing meaningful opportunities that meet VCP’s needs.

· Assist Dir of Communications with event coordination of VCP signature events.

· Assist Dir. Of Development in fundraising efforts including gift solicitation (both sponsors and in-kind) and stewardship, work closely with Dir. of Development to ensure timely follow up and contact with donors and potential donors.

· Must be available to work nights and weekends as needed.

· Approve applications for and support all VCP-Longmont third-party events to ensure these activities have the proper VCP materials, merchandise, equipment (include tiny home), and staffing (VCP employees and/or volunteers); ensure volunteers are trained and prepared for events; follow up with volunteers after events ensuring recognition and thank you’s are timely.

· Assist Dir of Communications with social media to help tell the VCP-Longmont story.

· Respond to all volunteer inquiries within 48 hours.

· Support planning, implementation & promotion of local Veteran engagement programs.

· Develop and maintain strong relationships with potential volunteer sources (i.e. youth groups, churches, schools, and corporations).

· Coordinate and participate in community events.

· Be able to share the VCP story and Mission Statement.

Competencies and Areas of Expertise:

· Passion for the mission of VCP.

· Bachelor’s degree or equivalent experience.

· Exceptional interpersonal skills, self-awareness, and a commitment to building relationships.

· Ability to work with and train volunteers as needed to meet goals.

· Strong verbal and written communication skills with the ability to develop and deliver compelling arguments regarding the value proposition of VCP.

· Ability to express ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of donors, volunteers, and staff.

· Advanced knowledge of technical computer skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and social media.

· Knowledge of a non-profit donor CRM is preferred (ie: Raiser’s Edge, NEON, Salesforce, Virtuous, etc.)

· Self-management and assurance – assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; seeks developmental opportunities; sets and achieves goals and deadlines; works independently and establishes priorities with minimal direction.

· Provide excellent customer service to internal and external constituents.

· Flexibility is a key attribute for this position. VCP is a fast-paced environment. A willingness to take on additional duties, or change course, to ensure the success of the organization is essential.

· Must possess intellectual curiosity and a desire to continuously learn and grow as well as curiosity to understand how your job impacts the work of others.

· Must have organizational skills and attention to details. Can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Must have the ability to manage projects, workload and engage constructively with the other members of the VCP team.

· Strong performance management and evaluation capabilities are required including the willingness and ability to ensure accountability. Spends his/her time and the time of others on what’s important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Director of Community Engagement and Volunteers

POSITION OVERVIEW  

The Director of Community Engagement & Volunteers is a vital member of the Development Team responsible for managing community outreach, collaborating on fundraising efforts, and overseeing volunteers across the organization. This position reports to the Director of Development, and is an exempt, salaried employee with a competitive benefits package. Compensation is commensurate with experience.  

Job Responsibilities:

· Collaborate with the Director of Development to execute the organization’s fundraising plan, including special events, fundraising appeals, marketing efforts, and donor engagement.  

· Represent the organization at community meetings and events. 

· Identify and cultivate connections with community stakeholders to increase development and volunteer resources. 

· Oversee the volunteer program across the organization, including planning, recruitment, orientation, placement, and implementation.  

· Provide resources to staff for best practices in volunteer management. 

· Management of the organization’s intern program. 

· Maintain volunteer tracking software/database. 

· Other duties as assigned 

Requirements/Qualifications:  

· Bachelor’s degree in business administration or non-profit management 

· 1 to 3 years’ experience within a non-profit development team environment  

· Proven understanding of the role of Development in a non-profit organization’s mission (grant writing, fundraising, marketing, P.R.). 

· Knowledge of best practices in volunteer management, including resources for recruiting new volunteers. 

· Strong computer skills necessary; proficiency in using Microsoft Office Suite, database management, and fluency in social media. 

· Experience with public speaking and facilitation skills. 

· Excellent verbal and written communication skills  

· Ability to work some weekends and evenings as necessary  

Volunteer Services Coordinator

Pay: $19 – $21 an hour depending on experience

Work Schedule: Primarily works Monday – Friday 8am – 5pm, with occasional weekends and special events throughout the year.

Location: This is a hybrid position that offers the flexibility to work both remote and at our Garden of the Gods campus located at 1460 Garden of the Gods Rd., Colorado Springs, CO 80907.

This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. 

OBJECTIVE:

The Volunteer Services Coordinator works under the direction of the Volunteer Services Manager. Coordinates court ordered and mandated volunteer programs (individuals that require volunteer hours as part of their program). Collaborates and complies with partner agencies and court systems. Provides support to retail stores regarding volunteer issues and ensures stores are following proper volunteer policies and procedures. Utilizes volunteer database system daily to track mandated volunteer hours. Provides administrative support, maintains accurate volunteer records, and provides timely statistical and activity reports on volunteer participation. Provides support to retail stores regarding volunteer issues. Collaborates with Volunteer Services Team Members.

QUALIFICATIONS: 

Education: Bachelor’s degree in a related field preferred; equivalent experience may be substituted.  

SPECIAL SKILLS/REQUIREMENTS: 

• Nonprofit experience in a human service-related field and ability to connect with community resources.
• Recruiting, screening, interviewing, onboarding, and placing volunteers.
• Must be proficient in basic computer applications: Microsoft Office (Outlook, Word, Excel, PowerPoint, and experience with Volgistics software preferred. Other data base tracking systems may be considered. Experience with recruitment websites and social media a plus.
• Builds and maintains effective quality working relationships with internal and external customers. Acts with customers in mind and is dedicated to gaining trust and meeting expectations.
• Ability to relate professionally and effectively with fellow employees, clients, volunteers, and community partners.
• Excellent organizational skills, flexibility, and ability to multi-task in a fast-paced environment with changing priorities.
• Strong attention to detail, record management, processes, and timely reports.
• Eager to contribute to a team environment. Supportive team player.
• Strong interpersonal skills and adept at working with diverse individuals including persons with various backgrounds, disadvantages and disabilities.
• Strong verbal and written communication and customer service skills.
• Resourceful, self-starter and ability to work independently.
• Must be flexible with ability to work days, periodic evenings, weekends and special events.
• Professional, neat and personable at all times.
• Must have reliable transportation to attend/assist at various events. Periodic travel to retail stores to train staff and to ensure they are following Volunteer Services policies and procedures.

KEY RESPONSIBILITY AREAS:

• Follow through with full-cycle volunteer placement: recruiting, screening, interviewing, onboarding, placing and or referring volunteers.
• Screen court ordered and mandated volunteers to determine placement in volunteer program.
• Respond to phone call inquiries from volunteers interested in completing community service hours.
• Processes onboarding forms.
• Match volunteers with assignments suited to their skills.
• Use Volgistics volunteer management software to track volunteer placements, service hours, and activity reports.
• Assist Volunteer Services Team with process improvement and using Volgistics volunteer management system.
• Become proficient with Volgistics volunteer management software.
• Work closely with retail supervisors to ensure timely communication regarding participant issues.
• Coordinate, monitor, and troubleshoot volunteer activity and placements.
• Assist with training retail staff on court ordered and mandated volunteer process.
• Audit community service files/process at local retail stores on a quarterly basis.
• Work with Volunteer Services Manager to track all contracts, agreements, and MOU’s between Goodwill and referring agencies.
• Keep accurate records and submit time sensitive reports to the court system and to community partner agencies.
• Work with community service agencies, and the court systems to provide volunteers within Goodwill.
• Assist with recruiting volunteers through social media, volunteer websites, volunteer fairs, community outreach events, partnering agencies, networking, civic, and local organizations.
• Be knowledgeable about Goodwill programs and retail operations.
• Work with Volunteer Services Manager to determine volunteer needs of organization.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position: Coordinator I, Volunteer Services Dept Number: 9100

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over – NEVER

   Moderate: 15-44 lbs – OCCASIONALLY

   Light: 14 lbs & under – OCCASIONALLY

CARRYING:

   Heavy: 45 lbs & over – NEVER

   Moderate: 15-44 lbs – OCCASIONALLY

   Light: 14 lbs & under – OCCASIONALLY

PUSHING/PULLING – OCCASIONALLY

REACHING:

   Above Shoulder – OCCASIONALLY

   At Shoulder – OCCASIONALLY

   Below Shoulder – OCCASIONALLY

TWISTING – NEVER

BENDING – OCCASIONALLY

KNEELING/CRAWLING – NEVER

SQUAT – NEVER

CLIMBING:

   Use of legs only (stairs) – NEVER

   Use of arms & legs (ladders) – NEVER

HEARING – FREQUENTLY

VISION:

   Visual, close – FREQUENTLY

   Visual, distant – OCCASIONALLY

   Visual, depth perception – OCCASIONALLY

HANDS/FINGERS:

   Simple grasping – FREQUENTLY

   Fine Manipulation – OCCASIONALLY

   Repetitive Movements – OCCASIONALLY

WALKING – OCCASIONALLY

STANDING – OCCASIONALLY

SITTING – CONTINUOUSLY

SPEAKING – CONTINUOUSLY

OTHER, please describe – none 

Volunteer Manager

Position Summary: Position reports to Chief Development Officer. Position manages and coordinates the volunteer activities of WFB. Works closely with each of
the food bank’s department leadership staff to identify volunteer needs as well as specific program/event requirements. Assists with all development activities including donor and community outreach, recognition, and special events. Must adhere to Weld Food Bank Core Values. Flexibility to work nights and weekends is required.

Volunteer Management

• Recruit volunteers, based on WFB needs, through various community organizations, social groups, service groups, schools, businesses, faith communities, and local universities by providing them with current materials and giving presentations
• Manage and coordinate individual volunteers, volunteer groups, court assigned community service workers, TANF, SER and workfare participants
• Identifies and coordinates, in collaboration with other food bank departments, the volunteer needs of each department, including general warehouse, development, special events, agency services, and general office work
• Schedule volunteers and ensure supervision and training of volunteers
• Schedule volunteers based on warehouse and program needs
• Facilitate mutually beneficial relationships between WFB staff & volunteers through training and supporting staff
• Maintain volunteer calendar, including corporate groups
• Assists in cultivating volunteers into financial donors
• Develop and implement policies & procedures
• Maintain volunteer records & track all hours worked
• Responsible for all volunteer data entry including registering volunteers and setting up new profiles
• Maintain and update Volunteer Information Manual as needed
• Welcome volunteers; introducing new volunteers to staff members and provide a positive atmosphere
• Serve as the volunteer supervisor for large volunteer groups during the week and for evening and weekend volunteer groups as needed
• Set up volunteer projects when needed
• Work with staff to evaluate volunteer effectiveness
• Develop annual plan and goals for volunteer program
• Develop recruitment materials and presentations
• Develop and maintain Volunteer Recognition component to program
• Develop and coordinate appropriate volunteer recognition events
• Maintain written job description for major volunteer positions
• Interview and assess volunteers for skills and abilities
• Develop and deliver orientation to all volunteers
• Responsible for following up on all volunteer inquiries and assignments after orientations
• Maintain contact with other volunteer resources in the community
• Develop and/or maintain ongoing relationships with other volunteer recruitment organizations
• Maintain current volunteer position descriptions in those organization’s files and participates in community recruiting activities (summits, fairs, exhibits, etc.)
• Interact personally with volunteers on a regular basis to show our appreciation, to understand their desires and abilities, strengths & weaknesses, and to maximize their potential contributions
• Maximize existing technology to access and recruit volunteers including email and food bank website, as well as development of public resentations to community groups
• Consistently promote safety in the warehouse for our volunteers through both education and example
• Train and support staff in working with volunteers
• Understand Weld Food Bank’s mission and values and educate current and potential volunteers about the organization
• Actively listen to volunteers and engage them in meaningful volunteer experiences

Other

• Support special events as needed
• Promote the mission of Weld Food Bank: To lead and engage our community in the fight against hunger
• Foster a team effort and work with staff, volunteers and community service workers to promote a clean, safe and positive work environment
• Respect and maintains confidentiality

Skills / Requirements

• Bachelor’s Degree (or equivalent work experience)
• Volunteer or experience with group management preferred
• Ability to work as part of a multidisciplinary team
• Excellent time-management skills
• Excellent written, oral and interpersonal communication skills
• Ability to lift up to 40 pounds repetitively
• Must be proficient with Word, Excel, and Outlook
• Must be willing to work in all areas of food bank operations as needed including warehouse, office, on occasion outside locations and on evenings and weekends as needed
• Ability to effectively present information and respond to questions from managers, prospective volunteers, clients, and the general public
• Ability to be certified to use an electric pallet jack
• Willing to perform additional duties/projects as assigned

Please Note: This job description is not intended to be an exhaustive list of all duties responsibilities, or qualifications associated with the job. Duties, responsibilities or qualifications may change at any time with or without notice.