Colorado Nonprofit Association

Resource Navigator

Our Company Culture

IFCS is based on the desire of one woman in Englewood to make a difference in her community. We aim to emulate that day in and day out by leveraging donations, grants, and volunteers in the Denver Metro Area to benefit our neighbors earning low incomes or living with fixed incomes. Our small team is dynamic and diverse, representing varied racial, cultural, and religious backgrounds. We honor special moments in our lives by coming together for a shared meal in celebration. Continuous learning is encouraged, and opportunities to network with professionals and leaders in our community are provided.

The Resource Navigator

We believe everyone deserves to be healthy and that individual access to nutrition affects the overall health of our society. To achieve this vision, IFCS offers a variety of programs, including daily hunger alleviation food distributions, emergency financial assistance, and wellness vouchers to local recreation centers. Serving as key members of the Program Team, Bilingual Resource Navigators work to build relationships with individuals and families to connect them to services that will improve their health.

Primary Responsibilities

• Meets one-on-one with community members to register new participants for The Market@IFCS.

• Respond to requests for financial assistance, ensuring appropriate paperwork and documentation are obtained.

• Supports colleagues by troubleshooting data entry issues.

• Completes data entry quickly with accuracy and attention to detail.

• Assists program participants by providing resources and referrals for external services.

• Provides general office support by answering phone calls and greeting visitors when needed.

Desired Abilities & Skills

• Bilingual and able to read, write, and speak Spanish proficiently.

• Willing and able to work with people from various socioeconomic, cultural, and personal backgrounds, including individuals with diverse identities and/or disabilities.

• Quickly develops a good rapport with people experiencing poverty and/or homelessness and an understanding of the hurdles caused by or exacerbated by these conditions.

• Clearly documents all client interactions, maintains appropriate documentation for client files and accurately completes data entry tasks with speed and attention to detail for statistical reporting.

Expected Takeaway

• Advanced understanding of IFCS Hunger Alleviation, Financial Assistance, and Wellness Programs.

• Working knowledge of Denver Metro Area community resources and systems for people experiencing poverty.

• Advanced problem-solving, customer service, interpersonal, and oral communication skills in a fast-paced environment.

Schedule

As a contract employee, time on the project is limited to a maximum of 20 hours a week.

Monday through Friday, required to work at the IFCS market at one of these shifts.

Morning 8:30 am – 12:30 pm

Afternoon: 11:30 am – 3:30 pm

Cooperative Community Organizer

Position’s Objectives

• Increase the number of worker cooperatives in Metro Denver and expand the capacity of Metro Denver workers, entrepreneurs, business owners, community members, and residents to participate in developing worker cooperatives and converting traditionally structured businesses to worker ownership.
• Increase awareness of the cooperative business model through outreach, education, and relationship building with related movements for labor, worker power, good jobs/jobs with dignity, community wealth building, and the solidarity economy.

How Candidate will meet objectives

Outreach, Community Engagement, and Base Building (50%)

• Recruit worker-owner candidates by conducting outreach (one-on-one meetings, emails, phone calls, social media, Zoom meetings, and webinars) to entrepreneurs, business owners, community members, and other worker-owner candidates to expand cooperative economic thinking and practice.
• Generate employee ownership conversion leads and convert them into clients, building and managing a sales pipeline through outreach (community flyering, event tabling, cold calls, mailers, etc.) and education (giving presentations, one-to-ones, etc.).
• Organize the Worker Co-op Peer Network by forming deep relationships with existing co-ops, facilitating bi-monthly events, coaching co-ops to identify points of economic, social, and leadership development collaboration between co-ops, and developing materials for peer mentorship.
• Develop strong working relationships with and facilitate collaboration between stakeholders in government, nonprofits, place-based organizations, public policy, economic development, community organizing, labor unions, and the business community, including associations and chambers of commerce, to expand opportunities for worker cooperative education, including education about converting existing businesses to worker-ownership.
• Connect cooperative members to broader campaigns for economic justice and prepare them to participate.
• Collaborate with the Communications Director to share co-op stories and other content on social media and newsletters.
• Contribute to the planning and executing of outreach events that support overall program goals.

Cooperative Training (25%)

• Organize, conduct, and co-facilitate Co-op 101 training sessions.
• Provide logistical and recruitment support for the Worker-Owned Cooperative Academy and Co-op 201 and 301 training sessions.
• Build cooperative and employee ownership awareness through popular education and community training.
• Co-create and implement a follow-up plan for participants and community partners after each educational event.

Program Administration (15%)

• Maintain and update all worker co-op data, keeping accurate and up-to-date records on individual members, individual businesses, closure and startup trends, and year-over-year performance
• Contribute to team-wide and organizational record-keeping systems, evaluation feedback, and quality control.
• Compile and maintain the worker co-op database as a tool to connect with cooperatives and bridge relationships throughout the ecosystem.
• Identify operational issues and facilitate solutions.

Other Duties as Assigned (10%)

What We’re Looking For

• You have a deep understanding and commitment to racial and economic justice.
• You’re committed not just to ideas but to outcomes. You’re a self-starter, driven to achieve and exceed goals and objectives. You have the capacity to complete projects with multiple, sometimes competing deadlines. Your commitment to quality adds value to everyone you work with. You learn and adapt as you go and recognize when an approach or tool is not working.
• You love diving into details. Whether you come with a background in small business consulting, small business start-up, cooperatives, cooperative development, or some combination, you are eager to learn, to meet entrepreneurs where they are at, and to seek creative solutions to entrepreneurial problems, including business modeling, ownership structures, accounting systems, marketing campaigns, and more.
• You see the system, too. In addition to business skills, you have a deep and demonstrated commitment to racial and economic justice. You understand how we might respond to systems of oppression through community wealth building and asset-based methodologies. You may have experience with grassroots community organizing or labor organizing for social change.
• You’re adept at communicating and translating information. You delight in working with people from diverse class, racial, ethnic and linguistic backgrounds, practicing empathy and respect. You code-switch and use your multilingual skills (ideally Spanish, Amharic, Vietnamese, Arabic, or Somali) to ensure that entrepreneurs have full access to information and resources that can help them succeed. You’re confident in communication, whether presenting one-on-one, drafting social media posts, or planning and facilitating group workshops or community meetings.
• You’re excited to practice horizontal management with our team. You don’t stop with pointing out how things can be better, but you roll up your sleeves and take steps to improve and influence the world around you. You value contributing to the process and co-creating. You’re committed to growing and helping others grow through collaborative thinking and doing, kind feedback, occasional vulnerability, and gratitude. You are open to learning and developing new ways of running a nonprofit.

Required Qualifications

• Bilingual – verbal and written – in Spanish, Arabic, Amharic, Vietnamese, or Somali, or long-standing lived experience with underserved Denver communities
• At least 2 years of outreach experience in communities of color, such as grassroots community organizing or labor organizing for social change
• Experience facilitating groups and hosting one-to-ones with people from low-income and diverse backgrounds
• Strong communication and writing skills
• Track record of accountability and follow through
• Practice balancing impeccable attention to detail with the motivation to complete work on time
• Empathy and strong interpersonal skills
• Experience implementing multiple projects simultaneously
• Willingness to work occasional irregular hours, including nights/weekends
• Intermediate computer and data entry skills, including Microsoft Word, Excel, Gmail, and Google Suite, and willingness to learn new platforms
• Car and valid driver’s license (mileage reimbursed)

Desired Qualifications

• Understanding of movement-building principles and practices
• Experience and familiarity with cooperative businesses and employee ownership models
• Project management experience

CCWB’s Work Style and Organizational Culture

• Candidates who have succeeded as CCWB staff have also demonstrated the following:
• A passion for creating structural change, advancing racial justice, and creating a new economic paradigm that reverses economic inequities
• A strong commitment to working as part of a team, while often functioning autonomously in a virtual environment
• Comfort with non-traditional approaches to economic development and a willingness to experiment with creative solutions in an entrepreneurial environment
• A drive to achieve and exceed goals and objectives, think creatively to develop strategies, and course correct as needed
• Respect for community-based models of change, and commitment to working side by side with community partners
• Comfort working on a small team with big ideas and no support staff
• Attention to detail and high quality service

Prevention Services Manager

Position: Prevention Services Manager

Classification Salary/ Exempt

Reports to: Director of Prevention Programs

Location: Denver, CO

Starting Salary: $58,592.20-$64,451.20 (3 years of experience or less) – $63,279 – $69,606.90 (3+ years of experience)

Position Summary: We are seeking a highly motivated and experienced Prevention Services Manager to lead the development, implementation, and expansion of CHN syringe access and harm reduction program in Denver, Colorado. The Manager will work closely with stakeholders, community partners, and staff to develop and execute strategies to increase access to harm reduction services and resources.

We highly recommend people of all educational backgrounds and life experiences apply. We believe that people with lived experience are among the most qualified to provide harm reduction and sexual health services. We believe that the people we serve must be centered in the work we do. Hence, we strongly encourage applications from people who hold these identities or who are members of other marginalized community

COVID-19 Information: It is an essential function and business necessity of the job that all employees are vaccinated and that all new hires will be required to be vaccinated within four weeks of hire. CHN requires proof of vaccination as this is a business necessity of the job. CHN will discuss reasonable exemptions for medical and religious purposes. If CHN considers making an offer of employment, CHN will inquire about vaccination status at that time, including whether the new hire currently has COVID-19 or has COVID-19 symptoms.

Essential Job Functions:

Team Management and Strategic Leadership

Take on the responsibility of supervising program staff, interns, and volunteers, which includes overseeing recruitment, providing training, and conducting performance evaluations.

Foster a collaborative and supportive environment to ensure the team operates cohesively and remains resilient.

Encourage open communication and teamwork among team members, and address any challenges or concerns that may arise to maintain a productive and motivated workforce.

Develop and implement a strategic plan for the syringe access program, including short and long-term goals, objectives, and key performance indicators.

• Manage program budget, grants, and contracts, ensuring compliance with reporting requirements.
• Develop and implement program policies, procedures, and protocols to ensure compliance with relevant laws, regulations, and care standards.
• Work together with colleagues from CHN Regional Offices to develop and implement statewide policies and procedures.
• Engage in planning and grant-related partnerships as instructed by the Director of Prevention Services.
• Internally coordinate with the Behavioral Health and Clinical teams to ensure the provision of linkage to care and wrap-around services.
• Monitor program performance and quality, including data collection, analysis, and reporting, and make recommendations for improvement. Manage client feedback, complaints, grievances, and appeals.
• Stay updated on the latest research and practices in sexual health and harm reduction, recommending innovative methods for programmatic effectiveness and efficiency. Ensure high-quality information is available for sharing with the community and all CHN prevention teams.

Supervisory Responsibility:

• Recruits and maintains high quality staff.
• Conducts annual performance reviews for Prevention Services Staff.
• Ensures appropriate and adequate staffing and scheduling.
• Sets expectations of teamwork within and across departments and models collaborative behavior.
• Understands and communicates the strategic direction, along with relevant policies and procedures to staff members.
• Collaborates with Internship Coordinator to ensure that the training and task supervision needs of interns involved in Prevention Services are being met.
• Reviews quality of paperwork, data entry, session notes, and referrals.
• Assists staff to improve their skills and identify training and professional development needs.
• Reviews quality of staff’s client interactions, assessment, and interview skills.
• Assist staff to improve their skills and identify training and professional development needs.
• Provides administrative supervision to Prevention Services Staff.
• Provides group supervision as needed with the entire for the Prevention Services Team.
• Documents supervision within Prevention Services Department.
• Community Engagement and Supply Distribution
• Build relationships and partnerships with community organizations, healthcare providers, law enforcement agencies, and other stakeholders to expand program reach and impact.
• Engage in mobile outreach services within the Denver metro area, engaging communities in need of harm reduction services.
• Contribute to social media marketing, development, support, and upkeep to inform the community about various programs, incentives, linkage to care (LTC), harm reduction services, referral opportunities, and CHN integrated care services.
• Develop and deliver educational presentations in the community on topics such as NARCAN®/Naloxone use, safe injection practices, fentanyl test strips, and harm reduction best practices. Also, create and facilitate train-the-trainer programs to educate peers and community members on overdose prevention and program awareness and acceptance.
• Represent CHN by acting as the organization’s representative at community meetings, conferences, and events related to syringe access and harm reduction.
• Provide in-person assistance for CHN’s drug checking services, adhering to grant policies and established protocols.
• Facilitate and supervise on-site and mobile STI/HIV/HCV testing and counseling services.
• Provide sterile injecting and smoking equipment, safe disposal containers, condoms, lubricants, and educational materials to individuals who use drugs.

Perform other duties as assigned.

Qualifications:

• Experience and ability to analyze date and reports, make appropriate recommendations and apply quality improvement techniques to improve performance when appropriate.
• Experience and ability to train, lead and facilitate large groups.
• Experience working with community-based organizations, government entities, law enforcement, people who use drugs, people living with HIV and people experiencing houselessness.
• Three years supervisory experience preferred. Experience in Community Engagement and Outreach Development Experience addressing such issues as: HIV, Harm Reduction, Substance Use and experience working with diverse populations. Experience addressing such issues as: HIV, STIs, HCV, and experience working with diverse populations. Relevant experience may include providing services in either a work or volunteer capacity to communities of color, LGBTQ communities, MSM populations, persons living with disabilities, queer youth, people with low-income, people who use drugs, and/or other marginalized populations. Previous experience need not have been on a full-time basis.
• Bilingual English/Spanish preferred.
• Ability to discuss sex and sexuality comfortably.
• Working knowledge of the harm reduction model.
• Valid Driver’s license for mobile service operations

Education:

• A Bachelor’s Degree in human services, social work, counseling, or related program of study preferred. Relevant work experience is considered equivalent to a professional degree.

Software Utilized:

Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook,

Word, Excel, SharePoint, Google Docs, Facebook, Squarespace, Instagram, and the internet..

Knowledge, Skill and Ability:

Manager must have a deep understanding of the harm reduction model as it relates to people who use/inject drugs, drugs, drug use, overdose prevention, HIV and other relevant topics that relate to people who use/inject drugs. Must have an understanding of the multifaceted aspects of stigma associated with drug use and the associated impacts for people who use substances; cultural competency/sensitivity; knowledge of budget management; grant writing and fundraising; excellent communication, client relations and management skills. Manager must be highly organized and detail oriented.

This position requires personal and professional boundaries and accountability; awareness of burn out, vicarious trauma, and self-care as it relates to a potentially emotionally challenging environment; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills.

Material and Equipment Directly Used:

Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, text message, e-mail, the Internet, and fax. Operate a mobile van for outreach programming, bringing essential health services and supplies to priority populations.

Physical Demands and Work Conditions:

Works in an office environment. May travel via automobile or airplane to offsite locations. Requires ability to lift up to 45 pounds of materials. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding.

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.

Program Specialist – Community Mentoring

For Immediate Hire

PROGRAM SPECIALIST – COMMUNITY MENTORING

All potential candidates must respond with a resume and a customized cover letter. Applications without a cover letter will not be considered. Applications will be accepted until the position is filled. https://biglittlecolorado.bamboohr.com/careers/54

BIG BROTHERS BIG SISTERS OF COLORADO MISSION

The mission is to create and support mentoring relationships that ignite the power and promise of youth. By partnering with youth mentees, parents/guardians, volunteers, local communities, and caring philanthropist we are accountable for each child in our program achieving:

•  Higher aspirations, greater confidence, and better relationships
•  Avoidance of risky behaviors
•  Educational success

ABOUT BIG BROTHERS BIG SISTERS OF COLORADO

Since 1918, Big Brothers Big Sisters of Colorado (BBBSC) has operated under the belief that inherent in every child is incredible potential. As part of the nation’s largest donor- and volunteer-supported mentoring network, Big Brothers Big Sisters of Colorado creates, monitors, and supports mentoring relationships for youth ages nine through young adulthood. With BBBSC’s professional support, mentees and mentors develop authentic relationships that help youth achieve success now (both in and out of school) and long into the future (post-secondary education and the workforce).

BBBSC serves youth through a portfolio of mentoring programs.

•  Community-based is a traditional mentoring program. Mentee/Little and mentor/Big matches determine activities of mutual interest and meet two to four times per month.
•  Sports Buddies is an innovative mentoring program started by BBBSC in 2000. Mentee/Little and mentor/Big matches meet one to two times per month for sports-based activities that are planned, scheduled, and overseen by BBBSC staff.
•  Mentor Plus Programs go beyond the traditional one-to-one, adult-to-child mentoring model by providing programs focused on peer mentoring, group mentoring, and college and career readiness. With BBBSC’s professional support, youth develop authentic mentoring relationships that help youth develop life goals, learn healthy relationship skills, and achieve success.

OVERVIEW

Mentee/mentor matches spend time together on their own and at facilitated events, based upon the mutually agreed upon goals of the youth, parent and volunteer. The Program Specialist oversees these mentoring relationships within BBBSA National standards and BBBSC policies, and is responsible for supporting a caseload of new and existing youth mentoring relationships in the Denver Metro market.

RESPONSIBILITIES

PROGRAM DELIVERY

• Management of match development including engagement, training, matching, match support, and documentation. This includes:
• Providing individual match support and case management, including documentation.
• Proactively assisting match relationships through regular communication (phone, email and in-person).
• Identifying matches who need additional support and implementing strategies to improve mentoring relationships.
• Organize and facilitate in-person, monthly match events in collaboration with other Program team members, overseeing all logistics and activity content for events which you lead/co-lead.
• Conduct match introductions of newly created mentoring matches.
• Support ongoing mentor/volunteer training after being matched.
• Track program participation, conduct surveys and evaluations.
• Utilize the program’s internal data management tool, Matchforce, to track and optimize performance.
• Represent Big Brothers Big Sisters at Recruitment and Outreach opportunities throughout the community.

STAFF LEADERSHIP

•  No direct reports.

QUALIFICATIONS

Required:

•  Bachelor of Arts – (Preferred Focus – Program, Non-Profit, Social Work, Human Services).
•  Love for mentorship.
•  Able to develop and drive idea from conception to goal.
•  Experience with youth development or youth mentoring programing.
•  Strong organizational and time management skills, ability to execute results and prioritize.
•  Excellent written, communication, including presentation skills are required.
•  Exceptional relationship skills.
•  Team-oriented, capable of working with a wide range of people to achieve shared goals.

Preferred (but not required):

•  Bilingual proficiency in both English and Spanish.
•  Youth-development experience in one or several of the following areas: positive youth development, partnering with multi-cultural communities, implementing inclusive and anti-racist practices in service delivery, volunteer management and/or working with Spanish-speaking communities.
•  Ability to foster relationships with community partners.
•  Experience coordinating small group events.

COMPENSATION

Our goal is to make all aspects of working with us transparent. That includes our offer process. When we have identified talent that is a good fit for BBBSC, we work hard to present an equitable and fair offer. We look at your knowledge, skills, and experience along with your compensation expectations and align that with our company equity processes to determine our offer ranges.

We value and want to support our team members, and are proud to offer a comprehensive compensation package that includes the following:

•  Starting wage for this non-exempt position (overtime eligible) is $21.63/hour. Additional compensation will be offered to staff who are bilingual in both English and Spanish.
•  BBBSC is a hybrid workplace with most staff working remotely 3 days a week and in the office 2 days a week (subject to change due to the needs of the agency).
•  Excellent benefits including company paid medical, dental, vision, and matching 401k for the employee. For a full list of benefits please visit our website at biglittlecolorado.org/bbbsc-careers.
•  Many other work-life balance benefits
•  Typical work hours:
• 40 hours per week
• Monday-Friday, “9:9s” work schedule (every other Friday or Monday off) with flexibility to be on duty/on-site at the office two night per week. Occasionally support Saturday activities of the program and agency

COMMITMENT TO JEDI

We are committed to creating and cultivating a safe environment where all individuals feel respected and valued equally. We – BBBSC staff and board – are committed to a nondiscriminatory and anti-racist approach and are committed to dismantling any inequities within our policies, systems, programs, and services.

At BBBSC, Justice, Equity, Diversity, and Inclusion (JEDI) is an integral part of our values and mission. We recognize, affirm, and celebrate the diverse backgrounds, lives, and experiences of all our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person [regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, gender expression, ideology, income, national origin, race, or sexual orientation, marital or veteran status] has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

For more information about Big Brothers Big Sisters of Colorado, visit our website at www.biglittlecolorado.org.

Equal Opportunity Employer: Minority-BIPOC/Female/Veteran/Disability/LGBTQ+ (Individuals with a disability who need an accommodation to apply please contact us at hr@biglittlecolorado.org.)

No calls or emails from third parties at this time please. 

Brain Injury Resource Facilitator (In person) Valor on the Fax

WHO WE ARE:

Brain injury can be hard to see and understand, but at Brain Injury Alliance of Colorado, we get it. We know each person with a brain injury is unique and can be struggling with so many things. Every day, we provide the support, connections, and available resources that survivors and their support network need. Because when we do, survivors of a brain injury have a chance to thrive.

WHAT YOU WILL DO TO HELP FURTHER THE BIAC MISSION:

PRIMARY FUNCTION:

As a Brain Injury Resource Facilitator, work with residents of Valor on the Fax to provide guidance, support, and hope while navigating resources. 

This position will work on-site at Valor on the Fax. Valor on the Fax is a 72-unit permanent supportive housing building for persons experiencing homelessness who also have a brain injury or related disability. 

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Address immediate client needs brought forward. If assigned RN is available in- the-moment, address need then. If not available to assist, assigned RN will set an appointment with the client within 2 business days.

• Check in with residents weekly or monthly depending on the case and update case plans.

• Meet with residents when violations of the lease have accrued for coaching, mentoring about the issue and provide resources if needed.

• Complete a Housing Stability Plan (HSP) with each of your assigned residents.

• Ensure that each referral is established in HMIS.

• Establish client profile in Salesforce and open client cases with achievable goals to address client needs, documenting summary of activity within 48 hours of interaction.

• Support Valor on the Fax residents in troubleshooting challenges, even in cases where they may be uncertain about the resources they require.

• Provide education to clients, support networks, and professionals regarding the fundamentals of brain injuries and the significance of addressing symptoms, including the provision of educational materials as necessary.

• Establish connections with external service providers to maintain an up-to-date inventory of resources. Help build new relationships.

• s with community partners to bring new programing into Valor for residents. Participate in and encourage all Resource Facilitators to attend Meet and Greets.

• Refer clients to internal programs and/or community agencies to meet resource needs. 

• Annual assessments for residents in your caseload will need to be completed in HMIS. This should be done promptly before their annual anniversary date of moving into Valor. 

Although you will have the above tasks to complete with your assigned caseload, we want to highlight that we always emphasize a team approach.  

• Complete other duties as assigned.

Required Qualifications

• Bachelor’s degree, or equivalent experience, in areas related to the position.

• Experience navigating systems in a human services, case management, social work, or other applicable setting

• Knowledge of community, state, and federal resources for brain injury, disability, or human services specific to the region this position serves.

• Access to reliable transportation for travel within the region this position serves as needed.

Preferred Qualifications

● Experience working with people with cognitive disabilities and/or behavioral health challenges.

● Experience teaching life skills such as: organization, financial management, healthy lifestyle, social skills, job skills, computer, and internet usage.

CERTIFICATES, LICENSES, REGISTRATIONS:

• CBIS certification (acquired within one year of employment and maintained through continuing education). BIAC provides training.

LANGUAGE SKILLS:

• Can read and interpret documents. Can draft routine reports and correspondence. Can speak effectively before groups. 

• Bilingual (English and Spanish) – preferred

WORK ENVIRONMENT:

Fast paced office work environment managing multiple priorities. 

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.

OTHER:

• Onsite position will work at Valor on the Fax, typically Monday – Friday.

Client Services Coordinator

Organizational Purpose: At Project Angel Heart, our vision is for all Coloradans living with severe illness to have access to
nutritious food that supports their health and well-being. To that end, we compassionately deliver comfort and support through high-quality nutrition
services, including medically tailored meals, while also advocating for the principles of “Food is Medicine.”

Position Summary: Fuel meaningful impact by guiding clients and referrers through streamlined application processes, intake
procedures, and recertification for essential meal services. Coordinate communication between clients and drivers during weekly meal deliveries. Manage
reporting and evaluation for the meal program, optimizing its efficacy and impact.

Amount of Time and Status: 40 hours per week, non-exempt, Monday – Friday

Reports to: Client Services Manager

Essential Responsibilities Include:

• Generate precise daily route sheets and meal labels as required, complete weekly client number reporting, and maintain communication across departments regarding
  evolving client needs.
• Assist in processing potential client applications and follow up on any issues or concerns that arise.
• Gather required client documentation, manage correspondence with clients in cases of non-compliance, and handle suspension of services when necessary.
• Act as the primary point of contact for clients and drivers on Mondays, addressing and resolving delivery-related issues, and ensuring clear communication of
  any concerns both verbally and in writing with team members and other departments.
• Conduct client intakes and collect outcome data, perform analysis, and report findings as needed.
• Maintain and update the client database, troubleshoot issues, and build reports or queries as necessary.
• Serve as the main contact for all client-related matters.
• Track and report data for development purposes, including service goals, benchmarks, and trends across different populations; project service numbers for
  proposals; and coordinate with staff to meet grant-related goals and site visit compliance.
• Support department outreach by researching opportunities, coordinating details for the Client Services Manager, and attending networking meetings as required.
• Identify clients for marketing and philanthropic purposes as needed.
• Reconcile healthcare delivery records weekly and assist with billing as necessary.
• Prepare and distribute client communications, such as flyers related to holidays, resources, or service updates.
• Serve as a backup for monthly reporting for the TEFAP program.
• Manage and maintain comprehensive client files, ensuring easy access, tracking, and archiving for audits and compliance.
• Perform other duties as assigned.

Preferred and Required Qualifications:

· Fluency in Spanish preferred but not required

· Bachelor’s degree or 2 years equivalent experience in a direct human services environment required.

· Preferred personal or professional experience working with individuals living with mental illness and/or severe illness.

· Preferred experience with Microsoft Office Suite and CRM databases.

· Proficient in creating and maintaining organized information systems.

· Demonstrated ability to conceptualize multi-step processes, coordinate effectively with colleagues, and independently complete projects.

· Exceptional attention to detail and confidence in data correction.

· Strong verbal and written communication skills, with an emphasis on interpersonal communication.

· Capable of producing high-quality work and meeting deadlines while managing multiple tasks.

· Demonstrated compassionate approach to client interactions, prioritizing client-centered service and accurate relay of messages.

· Commitment to maintaining client confidentiality and working effectively with diverse populations.

· Ability to prioritize projects and client needs related to service delivery.

· Exhibits excellent discretion, judgment, and ethical decision-making regarding client needs and service provision.

· Preferred possession of a valid driver’s license and access to reliable transportation.

Working Environment/Physical Activities:

Work environment is an office setting. Physical activities include sitting at a desk and working on a keyboard and computer several hours a day; conducting business
over the telephone and via email; using a fax and copy machine. Additionally, there may be times when you’ll need to handle agency materials weighing up to
45 pounds. Throughout your workday, clear enunciation and professional interaction with the public are key components of this role.

Guest Services Manager

 Colorado Railroad Museum

Job Description: Guest Services Manager 

At the Colorado
Railroad Museum, we believe there’s something amazing about trains. We work
hard every day to create extraordinary opportunities for learning in a fun and
interactive environment. We also work hard to engage members, donors and
supporters at all levels and from all walks of life in the work of the museum.
To accomplish these goals, we bring together a dynamic team of talented
individuals, both paid and volunteer, whose passions range from locomotive
restoration to exhibit design, to developing engaging programs to offering only
the best in customer service and the guest experience. We offer a comprehensive
benefits package for full-time employees, competitive wages, and a supporting,
fun and rewarding work environment.  

The Colorado Railroad Museum has an opening for a
full-time Guest Services Specialist to greet guests, process admission sales
transactions and provide a positive experience for all members and guests of
the Museum. 

Position: Guest Services Lead
Schedule: Full-time, 40 hours/week; flexible schedule, early morning, evening
and holiday hours as necessary
Rate: $51,000 to 56,000/year 

Reports
to: Deputy Director

Responsibilities and Essential Functions 

· Reinforce opening and closing procedures for
effective and accurate front desk operations  

· Ensure lobby area, Gift Shop, Café and front
desk are clean, organized and safe for guests 

· Oversee open and close cash drawers and maintain
an accurate cash drawer through each shift 

· Manage Guest Services personnel and work with
the Deputy Director to maintain a positive and effective staff 

· Operate and maintain knowledge of Museum’s point
of sale systems 

· Actively address guest complaints and work to
improve overall guest experience 

· Maintain current knowledge of all programming,
special events and exhibits schedules  

· Accurately answer guest questions regarding all
aspects of the Museum 

· Handle all aspects of on-site membership sales,
including active selling, taking payment, recording member information and
printing membership cards 

· Oversee all aspects of inventory control
including, but not limited to, receiving new inventory, managing orders, annual
inventories, and magazine returns. 

· Oversee all aspects of ordering inventory for
the Museum General Store and associated online sales 

· Establish sales inventory targets and reordering
procedures 

· Maintain general office supply 

· Oversee new product development 

· Oversee all inventory and ordering for museum
special events as well as Day Out with Thomas and The Polar Express 

· Lead the Guest Services Staff in training new
employees 

· Answer and direct incoming calls, as necessary  

· Coordinate with and support volunteers
throughout the Museum 

· Oversee merchandise re-stocking, inventory
management, and maintaining/improving retail sales floor appearance 

· Coordinate with Deputy Director Member and Donor
solicitation, renewals, and ongoing communications 

· Oversee Guest/Customer/Member/Donor data
gathering, input, tracking and analysis 

· Respond to and resolve any Member/Donor issues
in conjunction with the Deputy Director and/or Executive Director 

· Create and manage Guest Services Staff Schedule 

· Create reports as needed to track daily admission,
merchandise, donors, memberships, Special Event revenue, Polar Express, and Day
out with Thomas 

· Oversee stocking and re-ordering of museum
publications in book and handout form in conjunction with the Publication
Committee 

· Other duties as assigned 

Job Requirements 

· Strong commitment to Museum’s standards for
guest service 

· Retail Management Experience 

· Ability to communicate with guests and
co-workers in a direct, respectful and confident manner 

· Takes initiative in problem solving situations 

· Brings concerns/issues regarding Guest Services
employees and working conditions within Guest Services to the attention of
either the Development Director of Executive Director in an appropriate manner 

· Ability to manage staff in a positive and
pro-active manner 

· Ability to adjust to shifting job duties and
responsibilities 

· Ability to work effectively and accurately in a
fast-paced environment while maintaining excellent customer service 

· Clean, neat and professional appearance 

· Ability to maintain a clean work environment 

· Cash handling, cash register and point of sale
experience 

· Fluent English proficiency, writing and speaking
skills required 

· Minimum of 21 years of age 

· College degree or equivalent required 

Physical Demands 

The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.   

• Ability
  to climb stairs and negotiate ladders 
• Ability
  to move, transport, position, load, unload and set up materials and
  equipment (up to 50 lbs). 
• The
  ability to remain in a stationary position for extended periods of time
  (up to 8 hours).  
• While
  performing the duties of this job, the employee is required to move about
  the Museum and communicate with guests, including young children. 

Work Environment  

• This
  position operates in a busy indoor environment; crowds and moderate to
  very noisy sound levels are common.  
• Associated
  outdoor duties are also required for opening and closing and for other
  necessary activities as well; these activities may involve exposure to
  rain and snow, extreme temperature variations, and smoke from coal burning
  steam locomotives and other rail and road and off-road vehicles. 

Additional Information 

· This position is
subject to a probationary period not to exceed six months. 

· The Colorado Railroad
Museum is an at-will employer. 

The Colorado Railroad Museum is an equal
opportunity employer. The Museum is dedicated to the goal of building a
culturally diverse staff committed to serving the needs of all our visitors and
we encourage applications from individuals of all backgrounds. 

Director of Special Programs & Partner Engagement

Fill-in Guest Service Associate

Ronald McDonald House Charities of Denver, Inc. 

Since 1979, RonaldMcDonald House Charities of Denver, Inc. (RMHC-Denver) has offered
a loving home away from home to families needing to be near their seriously ill or injured children while they’re being treated at metropolitan area hospitals.

FLSA Classification: Non-exempt

Pay Range: $18.50-21.50/hour

RMHC-Denver is seeking a fill-in Guest Service Associate (GSA) to serve as a warm and welcoming front-of-house staff member to the families and children we serve. The ideal candidate would be mission-minded, with a heart for helping others.

To protect the health of the families we serve and our staff, Ronald
McDonald House Charities of Denver has a mandatory vaccination (Covid and
seasonal influenza) requirement for all employees. Exemptions may be
considered.

This position is classified as a fill-in,non-exempt position working at least two shifts a month and one holiday a year for both the Denver and Aurora location. The work hours will be flexible depending on the needs of the position, including evenings and weekends. Shifts will either be from 7am to 3pm or 2:30pm to 10:30pm.

Job Summary

This role is responsible for supporting accommodations with the coordination of in-House check ins, making
sure all check-in materials are complete and ready, support in the coordination
of family programs and attend to in-house families, and cleaning up at end of
shift. This position is also responsible for maintaining a supportive, safe,
and secure environment, directing the work of volunteers, and assuring that
services and programs are provided in a manner consistent with current policy
and procedures. This role requires working directly with hospital and food
partners, volunteers and families which requires the ability to interact in a
thoughtful, energized, and forward-thinking manner. This position is a
multifaceted operator – creative, charming, outgoing, socially sensitive,
flexible, organized, patient, team-oriented and imaginative with a knack for
both detail and spontaneity.

Essential Duties, Responsibilities & Functions

1. Family Care/Housing

Complete check-ins, check-outs, booking,
and room scheduling.

Appropriately respond to family requests
and needs.

Conduct House tours for community groups
and guests as necessary.

Respond to all family questions,
requests, and emergencies.

Maintain positive working relationships
with hospital staff.

Accept, process and put away in-kind
donations.

2. Volunteer Program Services

Assist in meal prep or clean up depending
on shift needs.

Supervise and assist volunteers with
completing tasks, while maintaining positive relationships and interactions
with the public.

Monitor and maintain inventory of House
(household items and cleaning supplies).

Greet, screen, receive, sort, and
inventory all incoming donations, mail and deliveries to House.

3. Facilities

Clean and keep areas tidy, functional and
welcoming.

Perform a walk-through of entire House to ensure organization and safety of
guests.

Log and follow up on all maintenance
issues observed during walk-through of the House.

4. Operations/Security

Meet with outgoing/incoming staff and
volunteers at the beginning and end of each shift to relay important information.

Compile statistical data and do weekly
operations tasks assigned to appropriate shifts.

Be available by phone at all times during the shift.

Maintain a safe and secure communal
living environment for families.

Education, Experience & Abilities

Interest in working with families and
children.

Experience in working with diverse
populations.

Spanish speakers are encouraged to apply.

Knowledge of MicroSoft Office suite.

Basic computer knowledge with the ability.
to learn and use Family Registry.

Strong communication skills.

Good problem-solving skills.

Strong attention to detail.

Flexible work availability.

Willingness to commute to both Denver and
Aurora locations.

Able to handle difficult situations with
confidence and compassion.

Physical Requirements

Ability to perform the physical requirements of an
office-based position, including sitting, standing, lifting, and operating
office equipment.

Able to lift 25 pounds.

RMHC-Denver provides equal employment opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age, disability
or genetics. In addition to federal law requirements, RMHC-Denver complies with
applicable state and local laws governing nondiscrimination in employment in
every location in which the company has facilities. This policy applies to all
terms and conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence,
compensation and training.

Case Manager – Pooled Trust

We Want You to Join Us!

Do you want to join an incredible organization celebrating over 30 years of service to older adults and people with disabilities in Colorado? The Colorado Fund for People with Disabilities (CFPD) is devoted to protecting our most vulnerable community members by growing their independence, maintaining their dignity, and securing their rights.

We are searching for a responsible, enthusiastic, and caring individual who has an interest in making a real and positive impact in Colorado. If you have a passion for supporting older adults and people with disabilities and want the opportunity to build relationships and grow with an organization dedicated to improving the lives of others, CFPD might be a great fit for you!

We offer a flexible, independent work environment with the opportunity to work remotely, fully paid health insurance, a flexible schedule, plenty of paid time off, and tons of other great benefits. If you’re looking for an open, honest, and responsive work environment and want to work with a group of amazing people who love to help others, CFPD is the place to be!

About the Role

In this position, you will provide case management services to people with disabilities and older adults who have a trust with CFPD. You will help trust beneficiaries access their funds while keeping them in compliance with programs like SSI and Medicaid. This includes assisting your beneficiaries in planning and budgeting for their needs, collaborating with their family and dedicated team members, advocating for your beneficiaries, and facilitating the use of their funds.

A Day in the Life at CFPD

During any given day as a trust case manager at CFPD, you might…

• Have email and phone conversations with beneficiaries, family members, and service agencies to keep them updated and answer questions about how the trust works, the trust balance, or to provide updates about the status of a purchase or request.
• Write detailed requests on behalf of the beneficiary for the trust to pay for expenses like a phone bill, a dental exam, a laptop, or an upcoming summer trip, and pay their recurring monthly bills online and by check.
• Update an ongoing record of time spent working for each beneficiary, organize the week’s payment backups, and attend a department meeting where you’ll receive support from your co-workers and discuss the latest changes in regulations and procedures.
• Reach out to a guardian about a beneficiary’s pressing need, update a beneficiary’s budget based on their remaining funds, or refer a beneficiary to a program or organization that will benefit them, even helping them sign up and fill out the paperwork.
• Venture out into the community to meet with a new beneficiary in their home to get to know them, assess their needs, and help them make a detailed spending plan for the lifetime of the trust. You might drop off a new phone to a beneficiary’s home, or even meet them at a nearby store to help them buy some winter clothes.

What You Will Bring Along:

• Demonstrated knowledge of public/government benefits, including SSDI, SSI, and Medicaid.
• Demonstrated understanding of special needs trusts.
• Excellent written and oral communication skills.
• 1-3 years of experience working as a Case Manager within the human services field.
• Clean background check & satisfactory credit report.
• Driver’s license, a working automobile, and a willingness to drive within the Denver Metro and surrounding areas and occasionally transport beneficiaries.
• Ability to speak clearly and hear well due to heavy telephone contact.
• Bilingual candidates are highly encouraged to apply.

You’re a Great Match if…

• You can independently organize and prioritize multiple tasks to meet CFPD’s deadlines and goals.
• You adapt well to new and evolving procedures as we improve and streamline our services and comply with ever-changing regulations.
• You can use technology, services, and software like Zoom, Microsoft 365, and our own proprietary cloud apps to communicate with the team, document your actions, and keep track of beneficiary-specific activities.
• You work well with a variety of parties, including trust beneficiaries, co-workers, vendors, service providers, attorneys, benefit eligibility technicians, our leadership team, and others.
• You are a compassionate ally to older adults, people who have disabilities, and their families.