Colorado Nonprofit Association

ZAPP Operations Coordinator

Summary of Position

This is a support role designed to execute routine tasks that set ZAPP customers and the ZAPP team up for optimal efficiency and contribute to a positive, customer-focused atmosphere, with the goal of focusing heavily on customer satisfaction, acquisition, and retention. The ZAPP operations coordinator will be the primary liaison for returning customers, managing all returning customer contracts and follow-up at regular intervals while demonstrating an expert understanding of the business, its constituents, and the workflows and business rules of the ZAPP system. This role will also support technical work, such as end-user testing, drafting new feature specifications, and documenting system errors.The ZAPP operations coordinator will be frequently called upon to provide program metrics, anecdotal information about customers, and ZAPP product knowledge in both written and verbal formats.

Essential Functions

Business

• Assist customers daily, by phone and email, with ZAPP system questions and account issues.
• Process returning customer contracts and license transfers.
• Build positive working relationships with customers for repeat business.
• Complete business transaction tasks, including creating and sending invoices, sending payment reminders, and logging received payments.
• Maintain up-to-date customer records in ZAPP, Zoho, and PayPal.
• Compile monthly business metrics in easily-digestible reports.
• Make recommendations to the ZAPP manager and director of business for internal and external changes that improve efficiency and add value for ZAPP customers.
• Perform other duties as may be assigned.

Technical

• Troubleshoot and document ZAPP system errors and bugs.
• Draft and/or review specifications for new system features.
• Participate in ZAPP system testing of bug fixes and new features.
• Audit general support email for issues, patterns, and items that require additional discussion.

Competencies

• Exceptional customer service acumen. We are looking for people who can address and resolve customer questions and issues with care, compassion, patience and creativity.
• High degree of self-accountability. Ideal candidates take ownership of their work, set realistic goals and priorities, and follow through on commitments in the time frame required without requiring constant supervision.
• Highly detail-oriented and organized. We are looking for those who thrive in noticing small details, organizing things in a logical, intuitive manner, and have experience with maintaining accurate business records.
• Ability to identify issues and offer and execute solutions. Ideal candidates love to improve processes and recommend changes to workflows that make operations more efficient.
• Proficiency with software and technical tools. Ideal candidates don’t have to be highly technical, but we’re looking for those who are quick technology adapters and have experience with and/or can quickly learn customer relationship management (CRM) systems, billing and invoicing software, and project management systems.
• Commitment to diversity, equity, accessibility, and inclusion. We are interested in individuals who have experience in these areas or have a willingness to learn more and adopt practices that support these commitments.

Audio Visual Technician, Part-Time

 POSITION PURPOSE:  

To provide exceptional, service-oriented, technical assistance for Denver Art Museum programs, events, and meetings and to help set up, operate, monitor, strike and maintain audio-visual equipment needed for internal museum functions and meetings. 

This position reports to the Senior AV Manager in the IT Department and works closely with the AV Coordinator. 

PRIMARY RESPONSIBILITIES:  

The On-Call Audio Visual Technician is essential to executing events at the Denver Art Museum (DAM).   

• The technician elects to work a shift and is responsible for executing the notes as outlined for that event as outlined by the AV Coordinator and/or Senior AV Manager. 
• Setup, operate, and strike audio-visual systems for the assigned event 
• Quickly identify and implement smart troubleshooting techniques for common issues in AV environments. 
• Deliver a successful and positive customer service-oriented experience for your audience and client. 
• Track hours worked for the DAM via Paycom. 
• Be able to quickly absorb the knowledge of DAM policies, restrictions, and procedures sufficient to coordinate and execute technical programs without violating the security of the museum and its collections. 

QUALIFICATIONS:   

• A qualified candidate is a quick study, fails fast and iterates, prioritizes aesthetics, and is motivated to do great work. 
• Can exercise good judgement in difficult problem-solving situations. 
• Candidates should have basic knowledge and real-world experience in using audio-visual equipment within professional event environments. 
• A strong understanding of conventional signal flow within audio, video, and lighting systems.  
• Professional working proficiencies with:  
• Digital audio systems, wired and wireless. 
• Digital video recording camera and playback systems. 
• Conventional theatrical lighting systems and portable lighting for video. 
• Apple & Microsoft operating systems, business, creative, playback, streaming and broadcasting applications.  

OTHER SKILLS, KNOWLEDGE AND ABILITIES:  

• Should be tactful and patient. 
• Should be organized and strategic. 
• Excellent at building relationships. 
• Great at
  following instructions and filling in missing steps logically when
  necessary. 
• A professional style of communication. 
• The ability to keep AV setups very tidy and safe. 
• Understanding of integrated IT networked environments is a plus. 

OTHER RESPONSIBILITIES:  

• Work at least 1 event per month. 
• Extend assistance and a customer service-oriented approach to 3^rd party vendors on events as required with integration into DAM AV systems. 
• Adhere to IT/AV departmental policies as outlined. 

EDUCATION AND EXPERIENCE:   

• High school diploma or GED 
• College degree preferred 
• Minimum of 1-3
  years on-the-job experience providing audio-visual and/or technical support  
• Museum/Non-Profit/Corporate environment or similarly related field preferred but certainly not necessary  

Technology Specialist – Network Support

 Community Educational Outreach (CEO) provides opportunities for those facing barriers to meeting their employment and educational goals. CEO is committed to fostering a safe, equitable, and inclusive environment for both staff and students. 

Schedule:
Flexible, as needed. Approximately 8 hours per week. 

Location:
CEO has 5 sites: Lakewood, Henderson, Boulder, Greeley, and Pueblo. Some travel will be required. CEO’s main location is 1651 Kendall Street, Lakewood, CO 80214. 

Salary:
This is a part-time position at $28-30 per hour. CEO provides mileage reimbursement per the IRS Mileage Reimbursement Rate for any travel required beyond the Lakewood site.  

Supervisor: Duties are performed at the direction of and under the supervision of the Director of Operations.  

Summary:
At CommunityEducational Outreach (CEO), we rely on our IT systems to power the solutions that help us accomplish our mission to support our students. We are seeking an experienced IT Specialist to join us on this journey. This position will perform a variety of technical tasks and duties relating to the installation, updates, diagnosis, repair, and maintenance of all classroom technology, computer, and software components and applications.    

• Maintain essential IT operations, including operating
  systems, security tools, applications, servers, email systems, laptops,
  desktops, software, and hardware. 
• Handle business-critical IT tasks and system
  improvements 
• Enable faster and smarter business processes and
  employee productivity. 

The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting
edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall
growth.  

Essential
Duties and Responsibilities (other duties may be assigned) 

· Use established diagnostic techniques to perform troubleshooting and repair
procedures on inoperative and/or malfunctioning computers, peripheral devices,
and multimedia equipment; carry out a thorough analysis to identify recurring
problems/trends to establish root causes.  

· Perform basic troubleshooting and analysis procedures to identify and correct network
access and connectivity-related problems; thoroughly analyze recurring
problems/trends to establish root causes. 

· Set up and configure computer-based technology resources using established industry
protocols.  

· Configure local machine operating systems using appropriate domain requirements and
network options.  

· Perform operating system (OS) and application installations/updates on networked
computers. 

· Maintain appropriate maintenance and repair records and logs.  

· Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used
software and applications, such as Microsoft 365, Microsoft Office
(stand-alone), and Google Workspace. 

· Inspect, maintain, and repair/replace as necessary network cabling, and other
network-related equipment. 

· Provide on-site support for students, teachers, administrators, and school buildings to
both proactively and reactively address day-to-day technology concerns and
issues.  

· Be able to perform physical duties associated with the delivery and relocation of
technology equipment, including maintaining the appropriate inventory
documentation.  

· Be able to successfully fulfill work order requests in a timely and appropriate
manner.  

· Be able to multitask in time-sensitive situations while maintaining effectiveness
and efficiency expectations.  

· Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy. 

· Develop job-related planning goals and project task lists and prioritize job/work
requirements with a minimum of supervision.  

· Provide appropriate technical advice and assistance to other staff members.  

· Research and evaluate emerging technologies, hardware, and software. 

· Perform other technology tasks and duties as assigned.  

· Regular and dependable attendance. 

· Provide input for budgeting. 

Required Skills and Qualifications 

· Three years of experience in IT. 

· Deep knowledge of operating systems, current equipment and technologies, and security measures in a computer lab
environment. 

· High school graduation diploma/GED 

· Have significant proven experience or completed formal training and/or computer science certification.  

· Excellent interpersonal skills and strong communication skills with a willingness to teach less tech-savvy employees
technical information. 

· Ability to be a productive and dependable team player in a variety of work situations.  

· Ability to maintain the confidentiality of company information. 

· Valid Colorado driver’s license. 

· Ability to pass a background check. 

Preferred skills and qualifications 

· Bachelor’s degree in computer science. 

· Project management experience.  

Physical Demands:

The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation will be made to enable individuals with disabilities
to perform essential functions. 

While performing the duties of this
job, the employee is frequently required to stand and talk or hear, and
regularly walk and sit. While performing the duties of this job, the employee may
have to push or lift up to 50 lbs. such as computers, Vibe Boards, printers,
and similar equipment/devices. Specific vision abilities required by this job
include close vision such as reading handwritten or typed material, and the
ability to adjust focus. The position requires the individual to be able to
effectively multitask and meet multiple job demands from several people, as
well as interact positively with the public, CEO constituents, partners, and
other staff. 

Anti-Discrimination Statement: CEO prohibits
discrimination against its employees, students, and applicants based on race, color,
sex, gender identity, religion, creed, age, national origin or ancestry, sexual
orientation, disability or a different ability, marital status, parental
status, pregnancy, military status, political activities/affiliations, or other
impermissible reason; sexual harassment is also prohibited. CEO admits students
of any race, color, national and ethnic origin to all the rights, privileges, programs,
and activities generally accorded or made available to clients of CEO.