Colorado Nonprofit Association

(Sr.) Director of Salesforce Technology

Who We Are: 

CareerWise is a nationally-recognized nonprofit organization that creates life-changing opportunities for the youngest generation of America’s workforce. We build industry-led, student-centered, modern youth apprenticeships through classroom and on-the-job learning providing flexible, alternative pathways to economic mobility. We have hundreds of CareerWise apprentices in the workplace, charting new paths to academic and career success. In addition, workforce and education leaders from across the country have visited CareerWise to learn about our youth apprenticeship model. As a result, our programs have launched in multiple states, leveraging our institutional knowledge, technology, and infrastructure.

Who We’re Looking For:

We’re looking for someone who can lead a highly talented team of technology experts to build a Salesforce technology platform that delivers substantial value to stakeholders across our CareerWise Youth Apprenticeship Network. You have deep Salesforce experience and are exceptional at translating between business needs and technical solutions and effectively communicating with both technical and non-technical stakeholders. Diversity, Equity, and Inclusion are core to who you are and you are intentional about embodying these values daily and embedding them in your work. We have an awesome team of smart, fun people who roll up our sleeves and get stuff done! You thrive in a high energy, dynamic team like ours. And we mean TEAM. We collaborate, engage in healthy debate, pivot quickly based on real-time learning, and jump in wherever our skills are needed.

Job Summary

Reporting to the VP of Product Operations, the (Sr.) Director of Salesforce Technology will lead a talented team responsible for delivering technology tools that drive the success of our youth apprenticeship programs nationwide. Our innovative external technology product comprises the Hiring Hub, Apprenticeship Hub, and Learning Hub – interconnected Salesforce-based platforms enabling thousands of young people to apply for and progress through apprenticeships, supported by their employers. Internally, our network uses Salesforce and various other tools (Atlassian, Monday.com, Google Suite) to support our partners, manage data, and facilitate effective apprenticeships.

You will provide cross-functional leadership to set strategic direction, continually enhance product features, and drive adoption through exceptional user experiences.

What You’ll Be Doing:

Key competencies to be successful in this role:

Additional proficiencies:

The above statements are intended to describe the essential functions of the job being performed by employees assigned to this classification.  The duties listed are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.  With the evolution of the organization and this role, the responsibilities of this position may change at any time.

HMIS Specialist

AGENCY OVERVIEW: 

To read Homeward Alliance’s Organizational Overview, Mission, and Core Values; Equal Employment Opportunity (EEO), Affirmative Action, and Anti-Discrimination statements, visit https://www.homewardalliance.org/hwa/careers/ 

Homeward Alliance encourages applications from BIPOC, individuals who have experienced homelessness, and those holding marginalized identities.

People with criminal justice system involvement are also encouraged to apply. Background checks are run only after an offer is extended, and candidates are given the opportunity to speak with the hiring manager about the results if desired. 

We are also looking for bi- and multi-lingual candidates and pay $0.50 more per hour for this skill. 

POSITION SUMMARY: 

The HMIS Specialist work to support the responsibilities of the HMIS Lead Agency for the Northern Colorado Continuum of Care. This position plays a crucial role in ensuring the accuracy and efficiency of the HMIS system, supporting end users, and contributing to the compliance and reporting efforts of the agency. The ideal candidate will have strong analytical skills, a detail-oriented approach, and the ability to work collaboratively within a team. This position reports to the HMIS System Administrator.  

RESPONSIBILITIES: 

General Responsibilities: 

End User Support: Provide assistance to end users by troubleshooting issues, responding to help desk tickets, and running reports.

Training Development: Create and deliver training sessions for end users in accordance with the HUD HMIS Data Standards Manual. Ability to utilize e-learning course authoring tools and LMS software.  

Compliance Monitoring: Participate in agency compliance monitoring activities as needed. 

Meeting Participation: Engage in local, state, and national-level HMIS meetings and training sessions as necessary. 

Community Involvement: Represent the agency in various meetings, committees, community activities, and outreach events, including those of the NoCo CoC. 

Administrative Support: Offer administrative assistance to the HMIS team as required. 

Data Management Responsibilities: 

Data Quality Reporting: Generate and distribute monthly data quality and timeliness reports to agencies, ensuring follow-up actions are taken to correct identified issues. 

Program Monitoring Reports: Assist in the production of quarterly and annual reports to monitor programs and assess outcomes. 

Quality Assurance: Conduct quality assurance checks within the system, which may include entering and correcting data as necessary. 

Custom Report Creation: Develop custom reports using the Clarity System, Looker, and Tableau, tailored to specific needs. 

Report Preparation for Submissions: Aid in the preparation of reports for local, state, and national submissions, including LSA, SPM, HIC, and PIT. 

Other Duties: Perform additional tasks as assigned to support the overall goals of the HMIS team and the agency. 

SKILLS AND QUALIFICATIONS:  

Ability to communicate clearly and professionally, both verbally and in writing 

Flexibility to manage an assortment of tasks and readiness for ever-changing priorities 

Self-motivated, able to prioritize, bring ideas to the table, and meet deadlines 

Ability to work both as a team player and independently with limited supervision 

Ability to collaborate with a diverse workforce 

Methodological expertise in data quality assurance and control; and ingenuity to reach outcomes using alternative paths when necessary 

A strong work ethic, integrity, and the highest ethical standards are expected 

Creative problem-solving skills and patience are required 

Clarity Software and knowledge of HMIS preferred