Colorado Nonprofit Association
IT Business Analyst
Denver Scholarship Foundation (DSF) is seeking a passionate, driven individual with the desire to learn, grow, and excel in a culture that values every member of the team. In 2019, 2020, 2021, and 2023 DSF was named one of the Denver’s Top Workplaces, a testament to our team and to our intentionality in co-creating a positive, inclusive work environment. In 2022, DSF was named one of the Best and Brightest Companies to work for by the National Association for Business Resources. When you join the DSF team, you will enjoy a supportive, and innovative environment where your work has a profound impact on the lives of students and their families.
As a nonprofit organization, DSF’s mission is to inspire and empower DPS students to enroll in and graduate from postsecondary institutions of higher education, by providing the tools, knowledge, and financial resources essential for success. By embodying the core values of equity, innovation, leadership, learning, relationships, and integrity in everything we do, DSF strives to be a leader within the community. As we constantly seek to improve our services, we build strong relationships with college staff members, partners, students, team members and the broader community. We are committed to justice, equity, diversity, and inclusion, believing in the value and ability of all students and team members.
We seek candidates who will model, live, and reinforce DSF’s mission and core values with colleagues, students, families, and the broader community. If you are passionate about the philosophy and mission of DSF, then we invite you to join us and help make college possible for Denver’s students.
Job Summary
We are seeking a highly organized and detail-oriented IT Business Analyst to join our team. This position will have a strong focus on data analysis and will play a pivotal role in translating complex data into actionable insights that drive informed business decisions. The ideal candidate will have strong organizational, analytical, and communication skills, as well as a baseline understanding of IT administrative systems.
Job Responsibilities
- Serve as a functional subject matter expert on DSF systems, including but not limited to, Salesforce, Tibco (Data integration tool) and Power BI.
- Satisfies data sampling, project analysis, testing verification, and other user requests from existing databases.
- Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to identify potential issues with underlaying systems or code.
- Produces reports, timelines, and graphics to communicate expectations and progress to management, staff, and other stakeholders.
- Collaborates with DSF staff to thoroughly understand the needs to be supported by the information systems and technology and documents those needs as staff requirements.
- Perform basic Salesforce user and license management activities as needed.
- Assist in the resolution of Salesforce support tickets.
- Oversee and process reoccurring invoices from vendors.
- Acts as a liaison with IT and/or outside vendors to support relevant systems.
- Serve as administrative backup for key IT systems as needed.
- Assist with purchasing and managing IT assets.
- Creates, develops, and coordinates system training, materials and other educational tools.
Required Skills and Abilities
- Demonstrates data literacy with strong analytical and problem-solving skills.
- Strong organizational skills.
- Attention to detail and a passion for accuracy in data analysis.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience producing reports for internal and external audiences.
- Experience with databases and willingness to learn new database systems.
Education and Experience
- Bachelor’s degree in Information Technology, Business Administration, or related field, or equivalent combination of degree, certifications and experience.
- 1-3 years of related experience in business analysis or a related field.
- Experience using project management software, such as (Monday.com, Jira, Trello, Asana, etc.)
- Proficiency in data analysis and data visualization tools, such as (Excel, Power BI, SQL)
- Working knowledge of Microsoft Office 365 application suite, including Excel, Teams, SharePoint, OneDrive, Outlook, and other apps.
- Previous experience using Salesforce, or willingness to learn.
- Experience developing training modules with subject matter expert support.
AV Event Technician I
Job Description:
As an AV event technician, your primary duties are to provide audio and video support for events, conferences, or virtual events that are recorded or broadcasted. Your responsibilities include discussing the correct set-up needed for an event and setting up all the proper equipment, such as microphones, video recorders, or broadcasting tools. You also program lighting or other visual aids and help troubleshoot and repair problems with AV operations.
This role is customer facing and will require strong communication and people skills. In addition to event support, this position will also support exhibit maintenance and repairs.
Work Schedule: Onsite
Supervises: 0
Essential duties:
- Technology setup and tear down.
- Event technology facilitation.
- Troubleshooting any issues as they arise.
- Perform updates on venue and conference room related AV Technology
- Troubleshoot and repair audio hardware
- Troubleshoot and repair video delivery systems
Minimum qualifications/Requirements:
- 1 years’ experience supporting audiovisual equipment such as video projectors, monitors, touch screens, digital cameras, mixing consoles, microphones is preferred
- 2 years’ experience in customer service or hospitality sectors
- Available evenings and weekends
Ideal candidate will have:
- Theater experience or DJ experience
- Guest experience focused mindset
- Ability to be flexible and multi-task, enthusiasm for working with customers
- An understanding and experience in supporting AV for events
Core values:
- We love science.
- We are curious, creative and playful.
- We cultivate relationships with each other, diverse communities, the environment and for our future.
- We think critically and act with empathy.
Salesforce Administrator
The Salesforce Administrator will work with the Sr Salesforce Administrator to continually improve and enhance the Refugee Services portion of the LFS Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. The Salesforce Administrator will also provide end user management including support tickets, training, and designing solutions with user satisfaction as a priority.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, and sharing rules
- Work with executives, directors, and key staff members across the Refugee Services program to ensure proper data collection and recording in Salesforce
- Sandbox environment management
- Interface with end users to understand feature requirements and/or address support issues and work collaboratively with the Sr. Salesforce Administrator on more complex requests and issues.
- Identify unused or underutilized platform features
- Work with executives, directors, and key staff members to create and/or edit reports
- Maintain proficiency with data reporting and analysis tools such as Tableau and Apsona
- Create manuals and/or informative materials to support staff in the use of Salesforce
- Provide formal and ad hoc training for new and existing users
- Provide Helpdesk support for Refugee Services Salesforce users
- Stay connected to the Salesforce community through publications, user groups, and on-line resources to maintain knowledge of features, functionalities, and best practices
- Performs other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1 – 2 years of Salesforce experience required. NPSP experience preferred.
- Salesforce certification preferred
- Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, processes, custom views, and other content of intermediate complexity preferred.
- Experience with Apsona, Tableau, and FormAssembly preferred
- High proficiency with MS Office (Word, Excel, PowerPoint, Access, Outlook) with demonstrated ability to quickly learn new software and web-based applications
- Solid organization skills, ability to multi-task, prioritize and meet deadlines.
- Ability to effectively interpret complex technical problems and communicate solutions in non-technical terms.
- Must have a valid driver’s license, and is able to travel throughout the agency service areas. Must carry
- automobile liability insurance at the level of $100,000/300,000/100,000.
- Demonstrates commitment to the Mission, Values and Vision of Lutheran Family Services Rocky Mountains.
EDUCATION and/or EXPERIENCE
Associate’s Degree (A.A.) or equivalent from a two-year college or technical school. Combination of education and experience may be substituted.
CERTIFICATES, LICENSES, REGISTRATIONS
Salesforce Certified Associate or Salesforce Certified Administrator strongly preferred.
Technical Project Manager
Job Title: Technical Project Manager
Posting Timeframe: September 8, 2023 – open until filled
Position Type: Exempt – full time (40 hours per week)
Salary Range: ($59,000 – $62,000) annually, depending on experience and education. Visit the Careers section of our website www.uwaylc.org for a full list of benefits.
What it’s like to work at United Way
Are you a person who thrives on change and a fast-paced environment? Is passionate about making a difference in our community? Believes and practices equity by intentionally including everyone in society? If so, then you’ve come to the right place. You’ll be part of a nimble team that adapts to meet the needs of our community and makes impactful change where all people feel valued, safe, and have the opportunity to thrive.
We believe equity is achieved when systemic, institutional, and historical barriers based on race, gender, sexual orientation, and other identities no longer predict socioeconomic, education, and health outcomes.
United Way is an equal opportunity employer and is committed to the ethics of diversity and belonging. We strongly encourage applicants from historically excluded groups to apply. If you feel your skills, and more importantly your passions align with our mission, we encourage you to apply even if you don’t meet 100% of the posted qualifications.
Scope of Position
The Technical Project Manager will be responsible for planning, executing, and overseeing a diverse range of technical projects within our organization. This role mainly focuses on technical project management and software implementation, while encompassing junior-level tech support, training, security management, and donor database management. The position’s primary purpose is to ensure the successful completion of projects aligning to organizational goals, streamline and creating efficiencies, while maintaining the security of the organization and providing necessary support and training.
Key Responsibilities
- Project Planning and Management: Coordinate cross-functional teams to define project targets, scope, and requirements for organizational technical goals. Develop and manage comprehensive project plans, including timelines, milestones, and resource allocation to ensure projects are completed and meet defined goals.
- Software Implementation: Oversee the planning and execution of software implementation projects. Ensure software solutions are deployed efficiently and according to established processes and best practices. Conduct post-implementation reviews to capture lessons learned and improve processes.
- Junior Level Tech Support: Provide guidance and support to staff troubleshooting technical issues and escalations, ensuring timely resolution. Coordinate and monitor complex situations with external IT vendor. Develop and maintain knowledge bases and support documentation.
- Training and Development: Develop training materials and programs for end-users. Conduct training sessions to ensure effective software utilization. Assess training needs and continuously improve training programs based on feedback.
- Policy and Security Development: Oversee the management of security protocols, policies, and access controls. Collaborate with external IT vendor to identify and address security vulnerabilities. Conduct regular security audits and ensure compliance with data protection regulations. Implement security best practices to safeguard donor data.
- Donor Database Management: Manage donor databases, ensuring data accuracy, integrity, and security. Collaborate with fundraising teams to streamline donor information capture and reporting. Maintain donor records, segment data for targeted campaigns, and generate relevant reports.
- Documentation and Reporting: Maintain comprehensive project documentation, including project plans, technical specifications, status reports, and meeting minutes. Prepare regular project status reports for senior management and stakeholders. Ensure accurate documentation of security policies, access controls, and incident reports.
Preferred Qualifications
- Education: Formal education in the form of a Bachelor’s degree in a technical field (e.g., computer science, information technology) is not mandatory and is not given preference, with equivalent practical experience being valued equally or higher.
- Experience: Proven experience as a Technical Project Manager with a focus on cross-functional software implementation, tech support, and database management in a professional environment.
- Commitment to Mission: Genuine passion for the non-profit sector and alignment with the organization’s mission and values and committed to equity.
- Project Management: Familiarity with project management theories and tools. Detail-oriented with the ability to manage multiple tasks simultaneously. Strong communication and interpersonal skills.
- Technology Proficiency: Strong understanding of computer hardware, software applications, and networking. Proficient in using fundraising software and donor databases. Knowledge of Microsoft Office Suite and SharePoint is expected. Teams, Asana, Power BI, and API is a plus.
- Operating Systems: Proficiency in (Windows, macOS, etc.) and productivity software.
- Problem-solving: Strong rationale and problem-solving skills and the ability to explain technical concepts to non-technical users.
- Team Collaboration: Demonstrated ability to work effectively within a team environment, collaborating with colleagues and stakeholders to achieve shared goals.
COVID-Safe
We are committed to maintaining a safe and healthy workplace for all employees. UWLC employees are required to be fully vaccinated against COVID unless they have received an exemption due to a medical condition.
CVS/GOS Operations Coordinator
Summary of Position
This is a support role designed to support the day-to-day operational activity within the CVSuite and GO Smart platforms, with a focus on customer satisfaction, acquisition, and retention. The coordinator will be the first liaison for addressing customer needs and developing educational material and content to support their use of the systems while demonstrating an expert understanding of the business, its constituents, and the workflows and business rules of the GO Smart and CVSuite systems. This role will also support technical work, such as end-user testing, drafting new feature specifications, and documenting system errors. The operations coordinator will be frequently called upon to provide program metrics, anecdotal information about customers, and product knowledge in both written and verbal formats.
Essential Functions
- Assist customers daily, by phone and email, with GO Smart and CVSuite system questions and account issues.
- Acts as a product knowledge expert for GO Smart and CVSuite.
- Lead system demonstrations and training to internal and external audiences.
- Send renewal communications and process and track renewals and dropped clients.
- Complete business transaction tasks, including creating and sending invoices, sending payment reminders, and logging received payments.
- Compile weekly, monthly, and quarterly customer and sales metrics in easily-digestible reports.
- Performs custom workflow and cycle setup for new and existing GO Smart customers.
- Troubleshoot and document GO Smart and CVSuite system errors and bugs.
- Participate in GO Smart and CVSuite system testing of bug fixes and new features.
- Document and maintain system information and business rules in Confluence and/or other shared-knowledge repositories.
- Updates customer education and onboarding materials in alignment with system changes and proposes solutions for gaps in existing material.
- Draft business communications for customer educational material, system changes or new features, or operational or business updates.
- Prepare team agendas and lead team meetings in collaboration with the GO Smart/CVSuite manager.
- Perform other duties as may be assigned.
Competencies and Desired Attributes
- Exceptional customer service acumen. We are looking for people who can address and resolve customer questions and issues with care, compassion, patience and creativity.
- High degree of self-accountability. Ideal candidates take ownership of their work, set realistic goals and priorities, and follow through on commitments in the time frame required without requiring constant supervision.
- Highly detail-oriented and organized. We are looking for those who thrive in noticing small details, organizing things in a logical, intuitive manner, and have experience with maintaining accurate business records.
- Ability to identify issues and offer and execute solutions. Ideal candidates love to improve processes and recommend changes to workflows that make operations more efficient.
- Proficiency with software and technical tools. Ideal candidates don’t have to be highly technical, but we’re looking for those who are quick technology adapters and have experience with and/or can quickly learn customer relationship management (CRM) systems, billing and invoicing software, and project management systems.
- Commitment to diversity, equity, accessibility, and inclusion. We are interested in individuals who have experience in these areas or have a willingness to learn more and adopt practices that support these commitments.
Database Integration & Transition Consultant
DEADLINE EXTENDED TO SEPTEMBER 5TH 2023
Project Goals
The project aims to seamlessly transition to the NeonOne database, ensuring data integrity, operational efficiency, and a smooth experience for constituents. The process encompasses meticulous data review, integration of missed data components, establishing robust systems, communication planning, and long-term database maintenance strategies. Leveraging NeonOne’s resources, the project seeks to enhance database practices, ensure regular training, and identify future improvements to bolster donor and constituent management.
The goals of this project include:
- Data Review and Transition:
- Ensure accurate and effective Primary Import with a focus on historical data integrity.
- Address questions, comments, and concerns to rectify any potential data inconsistencies by 9/18/23.
- Facilitate a 30-minute Data Review Call with organizational leads to discuss findings.
- Successfully carry out the Secondary Import.
- Include data from interim platforms and Google forms.
- Database Management:
- Develop and implement rules for maintaining and building audiences, account relationships, donations, and other essential segments.
- Map out existing and required database integrations.
- Optimize system connections to achieve streamlined operations.
- Stakeholder Communication:
- Plan, draft, and roll out communications concerning the new database transition.
- Update preferences, monthly donations, and ensure all essential communications reach the stakeholders without hitches.
- Maintenance and Training:
- Harness NeonOne resources to establish efficient database practices and protocols.
- Create a comprehensive maintenance schedule to keep the database streamlined and updated.
- Design an Intranet Site Map for ongoing training and support, ensuring organizational competency.
- Future Planning:
- Identify potential gaps or needs concerning database management.
- Draft a list of prioritized recommendations for the evolution and improvement of the database, focusing on enhanced constituent, grant, and donor management.
To reach these goals, Project VOYCE is now accepting bids in response to this Request for Proposal.
Scope of Work
Project VOYCE has engaged in some form of database utilization for internal and external purposes since being founded in 2006. Unfortunately, due to numerous factors small community-based organizations face, our methods have not been consistent, and the database of around 3,000 constituents became difficult to utilize. The project aims to seamlessly transition to the NeonOne database, ensuring data integrity, operational efficiency, and a smooth experience for constituents. The process encompasses meticulous data review, integration of missed data components, establishing robust systems, communication planning, and long-term database maintenance strategies. Leveraging NeonOne’s resources, the project seeks to enhance database practices, ensure regular training, and identify future improvements to bolster donor and constituent management.
Data Review and Transition:
- Ensure the accuracy of Primary Import with a focus on historical data integrity.
- Provide questions, comments, and concerns to rectify any potential data inconsistencies by or before 9/13/23
- Discuss findings in a 30-minute Data Review Call with the organizational lead and NeonOne Professional Services representative.
- Partner with the organizational lead and NeonOne Professional Services representative to carry out the Secondary Import successfully.
- Import and manual data entry from interim platforms and Google forms.
Database Management:
- Develop and implement rules for maintaining and building audiences, account relationships, donations, and other essential segments.
- Map out existing and required database integrations.
- Optimize system connections to achieve streamlined operations.
Stakeholder Communication:
- Plan, draft, and roll out communications concerning the new database transition.
- Update preferences, monthly donations, and ensure all important communications reach the stakeholders without hitches.
Maintenance and Training:
- Harness NeonOne resources to establish efficient database practices and protocols.
- Create a comprehensive maintenance schedule to keep the database streamlined and updated.
- Design an Intranet Site Map for ongoing training and support, ensuring organizational competency.
Future Planning:
- Identify potential gaps or needs concerning database management.
- Draft a list of prioritized recommendations for the evolution and improvement of the database, focusing on enhanced constituent, grant, and donor management.
Target Deliverable Schedule
Final Project Due December 2023The expected project completion date is December 2023. If this date needs to be adjusted, please include your readjusted proposed date and your reasoning for shifting the schedule. All proposed date changes will be considered, but there are a handful of platform-determined deadlines for this project centered around September 18th, 2023, that cannot be changed.