Colorado Nonprofit Association

Health Center Manager – Aurora, CO

Interested in being a part of one of the leading prominent providers of reproductive and sexual health care in the United States?  This role is a large part of ensuring the people in our communities receive the health care they need and deserve while adhering to the highest standard of medical care with compassion, no matter what. 

Snapshot: In this role, you will serve as the Health Center Manager overseeing a team of clinicians, health center assistants, and assistant manager(s).  The health center supports patient services that deal with sexual health, reproductive health, and abortion services.   You will be hiring, training, and conducting performance reviews with fellow staff. You will also be responsible for facility management, compliance protocols, assisting in coordinating patient care, responding to patient complaints, managing productivity goals, and implementing various initiatives (such as rolling out new services). Monitoring, meeting, and exceeding Key Performance Indicators will be a key aspect of this role, as well as continuously identifying and implementing Productivity and Efficiency strategies. 

Position Salary Range: $ 71,834.12 –   $ 90,997.32 / year (Full Time, Exempt)

Starting Pay: Although our full pay range is included above, the budgeted hiring range for this position is  $ 71,834.12- $ 81,415.72 / year

Plus…  

A Generous Benefits Package  

A predictable schedule 

Schedule: Full Time, 37.5 hours/ week

Monday- Friday, 9 am- 5 pm, with availability to support the team virtually in the evenings as needed.

*Schedule subject to change based on operational needs

Health Center Schedule:

Monday: 9am-7pm

Tuesday: 9am- 7pm

Wednesday: 9am-6pm

Thursday: 8am-6pm

Friday: 9am-7pm

Saturday: 9am-3pm

Sunday: Closed

Key Approaches to the Work: 

Culture leader  

Organized systems-thinker 

Communication 

Inclusion and Equity Champion  

QUALIFICATIONS:

• Need to Have:
• Minimum Education 
• High school degree. Bachelor’s degree preferred 
• Experience 
• 3-5 years of healthcare management and supervisory experience

• Skills we look for in a manager: 
• Ability to work independently with a low level of supervision
• Excellent communication skills  
• Capable to supervise, lead, and motivate a diverse staff especially while implementing operational changes 
• Critical and creative thinkers who can see when and how processes can be improved  
• Strong time management skills 
• Desire to create an inclusive environment where all people feel a sense of belonging 
• Ability to understand and maintain regulatory compliance 

ESSENTIAL FUNCTIONS

• Health Center Leadership & Staff Supervision: Patient care is at the very center of your work, consistently centering you and your team on our purpose and objectives
• Supervise licensed and unlicensed staff and volunteers 
• Trains staff and facilitates center-wide training for staff 
• Works to foster positive and productive communication and culture with and among staff 
• Provides ongoing coaching to ensure compliance and performance
• Provides career development opportunities for staff 
• Ensures implementation of policy and procedure 
• Acts as an ambassador of center-wide initiatives, goals, and policies. Facilitates closing the loop between staff concerns and actions taken to implement change or a broader perspective to facilitate a better understanding 

• Clinic Operations: You will be responsible for and oversee various elements of the clinic’s operations that enable the team to reach clinical, regulatory, operational, and productivity & efficiency goals
• Ensures the quality and quantity of work according to established benchmarks and operational needs 
• Manages medical records
• Handles and tracks patient complaints
• Ensure there are always adequate supplies for the health center 

• Health Center Management: You will ensure that the health center has all it needs to provide uninterrupted services.
• Monitors department budget and spends responsibly 
• Audits functions throughout the department to ensure regulatory compliance 
• Monitors, gathers, and reports health center data to stakeholders and uses it to make informed decisions 
• Communicates regularly on health center successes, needs, obstacles, and recommendations 
• Assesses facility needs and coordinates cleanliness, maintenance, security, and improvements
• Responsible for working with Equity and Belonging Team in the recruitment, hiring, and onboarding of staff  

Licensed Health Center Manager -Durango, CO

Interested in being a part of one of the leading prominent providers of reproductive and sexual health care in the United States?  This role is a large part of ensuring the people in our communities receive the health care they need and deserve while adhering to the highest standard of medical care with compassion, no matter what. 

SUMMARY: The Licensed Health Center Manager (LHCM) will establish and maintain a professional, supportive, and caring environment for their health center staff and patients which includes a focus on patient care, efficient operations, regulatory compliance, staff development, and customer service. They will strive for and achieve clinical, operational, and financial goals for the health center and support the mission of PPRM. The LHCM will supervise a team of licensed and non-licensed staff and in the event of a staff absence, may be required to participate in patient care and facilitate flow.

Position Salary Range $ 87,314.82   –   $ 110,607.81   / year (Full Time, Exempt)

Starting Pay: Although our full pay range is included above, the budgeted hiring range for this position is  $ 87,314.82   $ 98,961.32 / year

Licensed Health Center Managers are salaried, exempt

Plus…  

A Generous Benefits Package  

A predictable schedule 

Schedule: Full Time, 37.5 hours/ week

M, T, Th, and F: 9 am- 5 pm, and Wednesdays 11 am-7 pm

*Schedule subject to change based on operational needs

Health Center Schedule:

Monday: 9am-5pm

Tuesday: 9am- 5pm

Wednesday: 11am- 7pm

Thursday: 10am-5pm

Friday: 9am-5pm

Saturday: Closed

Sunday: Closed

Key Approaches to the Work: 

Culture leader  

Organized systems-thinker 

Communication 

Inclusion and Equity Champion  

Qualifications

• Education
• Bachelor’s degree in nursing (BSN) is preferred.
• Associate of Nursing minimum requirement.
• Experience
• 3-5 years of direct supervision of staff required.
• 3-5 years of administrative business operations management experience in healthcare preferred.
• Credentials
• Current licensure as a Registered Nurse (RN) by the state board of nursing.
•  ACLS certification required.
• Key Competencies/Abilities
• Business Acumen- to analyze clinical & operational needs for data-driven decisions.
• Critical Thinking- to evaluate each situation before determining the best decision.
• Patient Focus- to ensure a high-quality & empathetic environment where patients feel safe.
• Employee Focus- to cultivate a positive and inclusive culture where staff feel appreciated.
• Proficient Communication- to deliver ethical & effective communication to key stakeholders.
• Leadership- to positively model proper conduct, as well as identify, develop, and mentor staff.
• Risk Management- to understand compliance regulations & recognize when/how to respond.
• Time Management- to ensure priorities are effectively and efficiently met in a timely manner.

Essential Functions

• Operations
• Directs the overall management of the health center with daily audit and maintenance of operational, clinical, and regulatory compliance protocols.
• Promotes and models professionalism, especially in times of escalation, suspicious encounters, and reportable abuse.
• Manages the operational workflow of abortion care and family planning services provided to ensure benchmarks are met and patient care is delivered efficiently.
• Adheres to Team Centered Patient Care (TCPC) strategies including conducting briefs, huddles, and debriefs to facilitate team communication.
• Monitors health center flow to ensure quality patient care, timely appointments, minimize flow busters, and reduce staff burnout.
• Designs and monitors appointment templates to accomplish access benchmarks & budget goals.
• Performs clinical RN duties to assist in patient flow as needed.
• Participates in abortion services.
• Markets and promotes health center by interacting with client representatives, providing site tours and participating in other potential opportunities as needed.
• Facilities
• Assesses facility needs and coordinates cleanliness, maintenance, and improvements as needed.
• Maintains health center security system.
• Liaises with local law enforcement as needed.
• Monitors facility compliance with city building/business requirements.
• Compliance
• Understands, monitors, and maintains compliance with all regulatory procedural, policy, and licensing requirements (CLIA, HIPAA, OSHA, Minor Abuse Reporting, Pharmacy, etc.).
• Administers controlled drug program in collaboration with Clinical Quality Management (QM).
• Monitors clinical and regulatory protocols at the site, recognizing areas for concern, and identifying processes for improvement.
• Acts as Quality Care and Patient Safety advocate, identifying potential risks and mitigating in collaboration with QM.
• Coordinates the completion of Incident Reports and aids in the investigation and resolution of patient complaints.
• Manages medical records archiving and destruction in coordination with Legal Department.
• Financial
• Manages internal budget by reviewing monthly expenses, supply and equipment purchases, managing inventory, medication, and cash logs.
• Prepares regular financial reports for submission to accounting.
• Supervisory
• Manages a large team of licensed and un-licensed staff, with direct supervision of all Registered Nurses, Clinicians, and Assistant Health Center Managers at the site location.
• Facilitates staff meetings, where updates and implementation to policies and procedures are introduced and reviewed with staff.
• Monitors performance and development, compiling information for annual reviews and providing in-the-moment feedback, correction, appraisal, and coaching.
• Responsible for talent acquisition, and ensuring the successful orientation and onboarding of new health center staff at site location.
• Follows appropriate processes for staff management including staff development and performance management.
• Coordinates staff privileging and compliance requirements with QM.
• Develops work schedules, monitors, and approves timecards for non-exempt direct reports.
• Supervises volunteer program, including scheduling and training (escorts, HCAP). 
• Regularly meets with direct reports to identify successes, challenges, and develop growth.
• Collaborates with the human resources department when staff need a leave of absence or accommodation.
• Provides professional development, training, and tools to ensure compliance and performance.
• Works to foster positive and productive communication and culture with and among staff.
• Promotes the Values and Service Standards, holds employees accountable to these standards and values, and leads by example.
• Identify and mitigate risks associated with employment laws such as discrimination and harassment in collaboration with HR.
• Reviews and analyzes employment data, such as engagement and turnover, and identifies areas for improvement.
• Department Manager:
• Monitors department budget and spends responsibly.
• Monitors, gathers, and reports on department data.
• Implements facility policy within the department; identifies and resolves potential conflicts.
• Audits functions throughout the department to ensure regulatory compliance.
• Communicates regularly on department successes, needs, obstacles, and recommendations.
• Performs other duties as assigned. 

Health Center Manager – Durango, CO

Interested in being a part of one of the leading prominent providers of reproductive and sexual health care in the United States?  This role is a large part of ensuring the people in our communities receive the health care they need and deserve while adhering to the highest standard of medical care with compassion, no matter what. 

Snapshot: In this role, you will serve as the Health Center Manager overseeing a team of clinicians, health center assistants, and assistant manager(s).  The health center supports patient services that deal with sexual health, reproductive health, and abortion services.   You will be hiring, training, and conducting performance reviews with fellow staff. You will also be responsible for facility management, compliance protocols, assisting in coordinating patient care, responding to patient complaints, managing productivity goals, and implementing various initiatives (such as rolling out new services). Monitoring, meeting, and exceeding Key Performance Indicators will be a key aspect of this role, as well as continuously identifying and implementing Productivity and Efficiency strategies. 

Position Salary Range: $ 71,834.12  –   $ 90,997.32  / year (Full Time, Exempt)

Starting Pay: Although our full pay range is included above, the budgeted hiring range for this position is  $ 71,834.12- $ 81,415.72 / year

Plus…  

A Generous Benefits Package  

A predictable schedule 

Schedule: Full Time, 37.5 hours/ week

M, T, Th, and F: 9 am- 5 pm, and Wednesdays 11 am-7 pm

*Schedule subject to change based on operational needs

Health Center Schedule:

Monday: 9am-5pm

Tuesday: 9am- 5pm

Wednesday: 11am- 7pm

Thursday: 10am-5pm

Friday: 9am-5pm

Saturday: Closed

Sunday: Closed

Key Approaches to the Work: 

Culture leader  

Organized systems-thinker 

Communication 

Inclusion and Equity Champion  

QUALIFICATIONS:

• Need to Have:
• Minimum Education 
• High school degree. Bachelor’s degree preferred 
• Experience 
• 3-5 years of healthcare management and supervisory experience

• Skills we look for in a manager: 
• Ability to work independently with a low level of supervision
• Excellent communication skills  
• Capable to supervise, lead, and motivate a diverse staff especially while implementing operational changes 
• Critical and creative thinkers who can see when and how processes can be improved  
• Strong time management skills 
• Desire to create an inclusive environment where all people feel a sense of belonging 
• Ability to understand and maintain regulatory compliance 

ESSENTIAL FUNCTIONS

• Health Center Leadership & Staff Supervision: Patient care is at the very center of your work, consistently centering you and your team on our purpose and objectives
• Supervise licensed and unlicensed staff and volunteers 
• Trains staff and facilitates center-wide training for staff 
• Works to foster positive and productive communication and culture with and among staff 
• Provides ongoing coaching to ensure compliance and performance
• Provides career development opportunities for staff 
• Ensures implementation of policy and procedure 
• Acts as an ambassador of center-wide initiatives, goals, and policies. Facilitates closing the loop between staff concerns and actions taken to implement change or a broader perspective to facilitate a better understanding 

• Clinic Operations: You will be responsible for and oversee various elements of the clinic’s operations that enable the team to reach clinical, regulatory, operational, and productivity & efficiency goals
• Ensures the quality and quantity of work according to established benchmarks and operational needs 
• Manages medical records
• Handles and tracks patient complaints
• Ensure there are always adequate supplies for the health center 

• Health Center Management: You will ensure that the health center has all it needs to provide uninterrupted services.
• Monitors department budget and spends responsibly 
• Audits functions throughout the department to ensure regulatory compliance 
• Monitors, gathers, and reports health center data to stakeholders and uses it to make informed decisions 
• Communicates regularly on health center successes, needs, obstacles, and recommendations 
• Assesses facility needs and coordinates cleanliness, maintenance, security, and improvements
• Responsible for working with Equity and Belonging Team in the recruitment, hiring, and onboarding of staff  

Assistant Health Center Manager (AM)- Glenwood Springs

Position: Assistant Health Center Manager (AM)

Responsible To: Health Center Manager (HCM) 

Position Salary Range $ 25.77- $ 32.65 

Starting Pay Although our full pay range is included above, the budgeted hiring range for this position is $ 25.77- $ 29.21 per hour.

Hourly, Non-Exempt

SCHEDULE: Full Time ~37.5 hours/ week

Mon, Tues, Wed, and Friday: 9 am-5 pm

Thursday: 11 am-7 pm

SUMMARY: Assists the Health Center Manager (HCM) in supervising the daily functions of the health center. Partners with the site manager to make operational decisions for the health center.  Acts as a supervisor to staff and is an advocate for patients.  Supports the operational oversight of the nearby health centers within the Pod.

QUALIFICATIONS:

• High school diploma or equivalent
• Previous experience with Planned Parenthood as a Health Center Assistant (HCA) OR related health care leadership experience required.
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong leadership and supervisory attributes
• Ability to be adaptable and function well in an ever-changing environment
• Strong ability to cultivate and maintain a team culture in line with our In This Together (ITT) Values and Services Standards
• Critical thinker
• Solution-focused/Proactive problem solver
• Ability to work autonomously and as part of a team
• Desire to work with all people, irrespective of background, race, or creed
• Aptitude to learn and maintain strong regulatory compliance
• Desire to identify opportunities and implement or improve processes
• Excellent time management skills
• BLS certification required within 3 months of hire (in house training provided)

ESSENTIAL FUNCTIONS:

• Supports the Health Center Manager and surrounding sites within the Pod with operational oversight and tasks as needed.
• Steps in to assist or manage instances of behavior escalation, suspicious encounters, and reportable abuse.
• Identifies events that require incident reports and completes those reports when indicated.
• Proactively takes initiative to solve problems
• Performs all applicable responsibilities of the HCA within the health center pod. This could include but is not limited to caring for patients by working the front desk, in the lab, billing verification, back office, and opening/closing duties.
• Monitors health center flow through patient-centered care strategies that ensure quality patient care, timely appointments, minimized distractions, efficient processes, and engaged staff.
• Monitors health center metrics by accessing the marketplace dashboard to analyze the health center’s overall performance.
• Leads team towards the improvement of the health center performance based on the manager’s insight and direction of the Key Performance Indicator goals.
• Partners with the Health Center Manager to ensure operational and regulatory compliance is always maintained by confirming staff are up to date on proper protocols, conducting audits, identifying any area of non-compliance, and taking corrective action.
• Recognizes when operational compliance is at risk and notifies center manager with suggestions to maintain proper compliance.
• Conducts monthly inventory counts and submits on time to accounting.
• Ensures supply stocks are always maintained according to policy and procedure to avoid unnecessary service interruptions.
• Supports HCA training program as directed by Learning & Development (L&D) and Health Center Manager.
• Acts as an ambassador of house-wide initiatives, goals, and policies.
• Participates in abortion services including, but not limited to coordinating referrals, scheduling visits, providing education & counseling, and contributing to care.
• May perform other duties as assigned. 

ESSENTIAL SUPERVISORY FUNCTIONS:

• Directly supervises HCAs.
• Ensure all staff have the information they need to be successful by conducting briefs, huddles, and debriefs, as well as assisting the Health Center Manager with facilitating staff meetings.
• Orients any staff traveling to the health center and assists in the supervision of all health center staff within the Pod in coordination with the Health Center Manager.
• Identifies staff ready for career progression and coordinates with the manager for approval to delegate.
• Acts as Manager on Duty (MOD) during manager’s absence.
• Delegates side tasks to HCA team and confirms proper compliance is adhered to.
• Creates or assists in the creation and maintenance of staff schedules to ensure appropriate coverage is arranged for each shift.
• Identifies and collaborates with the human resources department when staff require a leave of absence or request an accommodation.
• Inspects and appropriately authorizes timesheets and time-off requests according to company and CBA policies.
• Assists the Health Center Manager in the recruitment, onboarding, training, transferring, and exiting of all staff, including those that are part of the pod or report to other supervisors.
• Proactively supports staff’s professional development, growth, and training by coordinating the guidance, tools, and resources available to facilitate proper compliance and performance.
• Ensures proper implementation of and adherence to policies and procedures and takes disciplinary action in coordination with Health Center Manager, when indicated.
• Facilitates and documents HCA check-ins on a minimum monthly cadence and provides shares documentation with Health Center Manager.
• Reviews and records employee performance during monthly check-ins and provides coaching and feedback.
• Models communication and culture in line with our In This Together Values, Services Standards and REACT model and coaches staff to do the same.
• Motivates employees and ensures a focus on the mission and business.
• Ensures proper implementation of and adherence to policies and procedures and takes disciplinary action in coordination with Health Center Manager, when indicated.
• Identifies and mitigates risks associated with employment laws such as discrimination and harassment in collaboration with the center manager and human resources department.
• Reviews and analyzes employment data, such as engagement and turnover, and proposes and implements changes.
• Conducts all supervisory responsibilities according to the requirements within the PPRM/Labor Union Collective Bargaining Agreement. 

Advanced Practice Nurse I or II (APN), Glenwood Springs

Are you prepared to provide lend your skills to support PPRM patients at this important time in history? Our APN’s primary function is to provide family planning and abortion care to patients and we want you to join our team!

Compensation Starting at:

This position is hourly, non-exempt

APN I: $43.94- $52.46 / hour *New graduates or NP/CNM with less than one year of reproductive/sexual healthcare experience

APN II:$45.04 – $60.53 / hour *NP/CNM with at least one year of prior experience in reproductive/sexual healthcare experience and/or with at least one year of PPRM experience within the past three years)

Plus…..

A Generous Benefits Package valued at over $16,000

A predictable schedule

You may also earn an additional:

$1.25 / hour, upon passing a conversational Spanish Fluency test (30 min)

$25.00 / day, APNs that are approved through the training department to precept/train

Schedule: Part-Time, Approx. 23 hours/week, benefits-eligible,

Mon, Tue, Wed 9:00am- 5:00pm

*Schedule subject to change based on operational needs.

Training:

Whether you are new to reproductive health or are experienced in the field you will benefit from our paid training model. We offer comprehensive training to provide you with the tools you will need to thrive at PPRM.

To give you the best training possible in the shortest amount of time you may need to travel to Denver for 2-4 weeks during the first 1 to 2 months. We will reimburse you/pay for expenses directly related to training travel.

Qualifications:

You have at 0 to1 year of prior reproductive/sexual healthcare experience

You enjoy working on a team and have great communication skills with both patients and colleagues.

You have completed an NP or CNM educational program and are certified as an NP or CNM by a national certification organization

You have a Nurse Practitioner or Certified Nurse Midwife license in the state of Colorado or are able to apply for one.

You have a CO RXN License or are able to apply for one.

Please complete this APN Pre-Hire Skills Self-Assessment Checklist along with this application.  

Key Approaches to the Work: 

Active Learner

Highly Organized

Excellent Communicator

Inclusion and Equity Champion 

ESSENTIAL FUNCTIONS:

1. Secure and review the complete health history and record findings accurately.

2. Perform physical examinations with special emphasis on the reproductive system.

3. Provide cancer screening testing, diagnosis of sexually transmitted infections and perform other types of more specialized procedures as indicated.

4. Perform and order diagnostic studies as indicated and provide appropriate treatment and follow-up as necessary.

5. Provide relevant education and collaborate with the health center team and other community agencies in providing comprehensive care.

6. Provide birth control education and methods.

7. Must see male clients.

8.    Work with health center staff on routine health center upkeep.

9. Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.)

10. Demonstrates excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered. 

Basic Needs Case Manager

Program Overview: Led by the United Way of SWCO (UWSWC), Team UP AmeriCorps places AmeriCorps members at organizations throughout Southwest Colorado. Through collaborative service, Team UP AmeriCorps members develop their own professional skills and passions, expand effectiveness of southwest Colorado organizations, and ultimately support people to thrive. Team UP AmeriCorps members provide direct service to improve outcomes in Education, Economic Opportunity & Healthy Futures. AmeriCorps, often referred to as the “domestic Peace Corps,” provides opportunities to improve lives and foster civic engagement all across the country.

Fort Lewis College (FLC), a public liberal arts, Native American Serving Non-Tribal Institution, is one of the most diverse campuses (58% students of color, 34% low income, 46% first generation). The FLC Grub Hub (GH) is the campus basic needs resource center that provides hot meals, a food pantry, non-food items, resource navigation, and housing assistance.

Service Position Summary: Reporting to the Basic Needs Coordinator in the Division of Student Engagement, the primary role of the Basic Needs Case Manager is to use a trauma informed lens to offer and coordinate services to a population of Fort Lewis College students who face homelessness, housing-insecurity, food-insecurity, and other basic needs barriers to their success. This position uses an equity-based framework to assist students in accessing resources and solutions essential for increasing their persistence and their student success. The Basic Needs Case Manager develops action plans with clients and works collaboratively with the wellness team to provide case management support, ensuring students are connected with appropriate resources and has a coordinated care plan for their personal and academic success. The Basic Needs Case Manager also supports the campus food pantry programs, including a weekly mobile farm stand, a pilot sliding-scale CSA for Fort Lewis College staff/faculty, and conducting outreach about SNAP, Medicaid, and other federal benefits.

Duties and Responsibilities: Through hands-on-service, Team UP AmeriCorps members engage with organizations to develop, implement, and enhance programs, projects, and activities that develop their own skills, expand effectiveness of southwest Colorado organizations, and support local people to thrive.

These duties include:

• Case Management
• Provide personalized and holistic case management to deliver coordinated care with campus and community resources.
• Develop trusting and empowering relationships with clients to achieve their goals.
• Create action plans with clients for their personal and academic success, and follow-up with regular check-ins to ensure accountability.
• Provide resource navigation by helping students (1) determine eligibility for additional financial aid (emergency grants, meal swipes, etc.) and social support services/benefits programs (such as SNAP, Medicaid, ACP, WIC, etc.) and (2) apply for assistance or provide referrals.
• Keep updated with local, state, and federal changes to benefit programs and policies.

Maintain upkeep of the Rapid Rehousing Program, which includes updating a local database of housing inventory, negotiating with property managers, creating financial action plans, and ensuring housing assistance funds are disbursed equitably and in a timely manner.

• Food Pantry (Grub Hub) Operations
• Coordinate food deliveries with local and regional food sources.
• Oversee weekly mobile farm stand (Produce on Wheels) with Grub Hub employees and the Old Fort at Hesperus Farmers-in-Training Americorp members.
• Oversee pilot sliding-scale CSA program for Fort Lewis College staff/faculty with the Old Fort at Hesperus.
• Outreach
• Support marketing and outreach efforts at on-campus events, including Information Fairs, New Student Orientation, etc.
• Data Collection and Analysis
• Track data and progress for case management.
• Track host site and AmeriCorps data
• Attend Team UP AmeriCorps regional trainings, cohort connection days, and Days of Service
• Physical, Emotional, and Intellectual Demands:
• Willingness to learn, adapt, and grow in a position
• Ability to serve independently, take initiative, and be motivated by the projects they are doing
• Compassion and awareness: self-awareness, awareness of cultural differences, social differences and understanding of implicit bias
• Strong commitment to justice, equity, diversity and inclusion
• Desired Qualifications:
• Ethic of national and community service and a strong desire to create positive change
• Ability to communicate effectively both verbally and in writing; computer literate
• High School Graduate required (GED accepted,) college graduate or equivalent work experience preferred
• Ability to pass criminal history check
• Reliable transportation & proof of auto insurance
• U.S. Citizenship or lawful permanent resident status required
• Individuals with lived experience are encouraged to apply

Term of Service – Time Commitment: This is a Full-Time national and community service position requiring, at a minimum, a total of 1700 hours during the year (approximately 40 hours/week.) The position begins September 7, 2023 and ends August 31, 2024. Flexible hours are required, including occasional evening and weekend commitments. Service on the following dates is required (note that Days of Service dates are subject to change):

● September 7-8: Team UP AmeriCorps Member Orientation

● September 11-12: Host Site Orientation

● Jan. 16th : MLK Jr. Day of Service Event

● March/April TBD: Cesar Chavez Day of Service Event

Shelter Manager

UNITED WAY POSITION DESCRIPTION

SHELTER MANAGER, HOUSING NAVIGATION CENTER

ORGANIZATION OVERVIEW

Through the vision and support of United Way donors and volunteers, together we are building a better Weld County, one where: 

· children are reading to learn by the start of fourth grade 

· youth are working at good jobs by age 25 

· families have stable housing 

· older adults are aging well and 

· people are connecting to the help they need. 

OVERVIEW OF RESPONSIBLITIES

The Housing Navigation Center (HNC) is a resource center that provides services to people experiencing homelessness, helps people regain
housing, and helps households in Weld County navigate local housing resources. As part of Weld’s Way Home, Weld County’s initiative to prevent and address homelessness, the HNC provides clear access to housing services ranging from
homelessness prevention to temporary cold weather shelter. The person in this role will use a Housing First focus to plan for and manage the seasonal overnight cold weather shelter. This includes working directly with people experiencing homelessness to create safe, effective, and sustainable low barrier overnight shelter between the months of November and April.  

KEY RESPONSIBILITIES

Supervisor Duties  

· Oversee overnight operations of the seasonal cold weather shelter; including ability to cover evening and overnight shifts when necessary 

· Assist the Director of Shelter Operations in hiring and training 

· Supervision of Shelter Leads and indirect supervision of Shelter Associates 

· Maintain and manage staff scheduling and timesheets 

· Ensure full staffing of the overnight shelter, including filling in for staff as needed 

· Provide general staff support through problem solving and conflict mediation  

· Respond to staffing emergencies 

General Duties

· Work with people experiencing homelessness during shelter hours, including mitigating conflict, ensuring guest and staff safety, and providing guests with
appropriate resources 

· Must be able to work evenings, nights, holidays and weekend shifts between 6pm and 8am between the months of November and April 

· Work with Shelter Associates to provide direct services to people experiencing homelessness, including hygiene and donation distribution, meals, and general assistance 

· Update, maintain, and ensure HNC policies and procedures for overnight shelter activities are followed 

· Coordinate, maintain, and supervise nightly shelter data collection, cleaning, check-in/check-out, critical violations and emergency procedures, ordering supplies, COVID-19 policies, and other nightly tasks 

· Work with Shelter Leads to ensure smooth intake and check in/out process for guests. 

· Input intake guest information into the Homelessness Management Information System 

· Coordinate with the Volunteer Coordinator and HNC staff in supporting cold weather shelter services and meals  

· Support training of additional UWWC staff around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics  

· Provide general staff support through problem solving and conflict mediation.   

· Maintain shelter service contracts as main point of contact  

· Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of cold weather shelter resources and to maintain cold weather shelter stability 

· Align cold weather shelter and community resources through collaboration 

United Way of Weld County General

• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional
organizations and the community (as assigned). 

• Support fundraising efforts of United Way and activities that support United Way. 

• Support United Way annual events, disaster response, and other activities as assigned. 

• Participate in staff meetings and in service opportunities. 

• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc. 

• Other duties as assigned. 

EDUCATION/EXPERIENCE REQUIREMENTS

· Bachelor’s Degree and three years’ experience in homeless services, case management, social work, health/human services, public health, or related nonprofit experience 

· Experience in case management, shelter management, and/or homelessness response services 

· Ability to work evenings, weekends, and overnights 

· Bilingual candidates preferred 

· Experience in supervision and leadership roles 

· Experience in scheduling, hiring, and training 

· Experience with Homelessness Management Information System or similar data tracking tool 

· Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness 

· Self-motivated; proven excellent performance standards and quality of work 

· Excellent customer service and phone skills 

· Effective interpersonal communication skills including one-on-one conversations 

· Above average written and verbal communication skills 

· High level organizational skills, detail-oriented, attention to deadlines 

· Ability to multi-task with constantly changing priorities and excellent follow-through skills 

· Ability to work independently and as a team player 

UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF 

· Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and
healthier communities. This drives their performance and professional motivations. 

· Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships
toward a common goal. 

· Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources
(financial and human) through meaningful engagement. 

· Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and
leveraging strategies and innovations for broad investment and impact. 

· Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results
of the greater network. 

POSITION STATUS

· Full-time, Exempt 

· Seasonal position between November and April 

· Work hours are in the evenings, overnights, and weekends between 6pm and 8am 

· Background check required 

· Random & reasonable suspicion drug testing 

· Salary Range (s1): $2,076 – $2,481/Pay Period
($4,152 – $4,962/month) 

o Up to a $2,000 retention bonus available 

o Bilingual differential available  

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related
qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.  

Shelter Lead Associate

UNITED WAY POSITION DESCRIPTION

LEAD SHELTER ASSOCIATE, HOUSING NAVIGATION CENTER

ORGANIZATION OVERVIEW

Through the vision and support of United Way donors and volunteers, together we are building a better Weld County, one where: 

· children are reading to learn by the start of fourth grade 

· youth are working at good jobs by age 25 

· families have stable housing 

· older adults are aging well and 

· people are connecting to the help they need. 

OVERVIEW OF RESPONSIBLITIES

The Housing Navigation Center (HNC) is a resource center that provides services to people experiencing homelessness, helps people regain housing, and helps households in Weld County navigate local housing resources. As part of Weld’s Way Home, Weld County’s initiative to address and prevent
homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to temporary cold weather shelter. The person in this role will use a Housing First focus to assist in overnight cold weather shelter operations and tasks between November and April. They will work directly with people experiencing homelessness to provide a safe, effective, and welcoming emergency shelter. 

KEY RESPONSIBILITIES

Supervisor Duties

· Oversee and direct shelter associates during shifts and provide guidance to shelter policies and norms 

· Report to shelter manager with updates and communicate with daytime and overnight staff 

· Maintain change–over documents and facilitate staff communication 

General Duties

· Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources 

· Manage overnight shift schedules during cold weather shelter season between November and April, including the ability/availability to fill in shifts when needed 

· Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, handing out donations, and maintaining shelter cleanliness and organization 

· Carry out HNC policies and procedures for overnight shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures 

· Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict 

· Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of cold weather shelter resources and to maintain cold weather shelter stability 

· Coordinate with the HNC staff to ensure seamless service delivery between daytime and night-time operations  

· Assist in staffing extreme weather days during daytime shelter hours, when required 

· Maintain neighborhood relationships around the HNC 

· Participate in training around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics  

· Ensure data reporting through the Homelessness Management Information System (HMIS) 

United Way of Weld County General

• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned). 

• Support fundraising efforts of United Way and activities that support United Way. 

• Support United Way annual events, disaster response, and other activities as assigned. 

• Participate in staff meetings and in service opportunities. 

• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc. 

• Other duties as assigned. 

EDUCATION/EXPERIENCE REQUIREMENTS

· High school diploma and one year experience providing homeless services, case management, social work, health/human services, public health, or related nonprofit field 

· Experience in case management, shelter services, and/or homelessness response services 

· Ability to work flexible hours including evenings, weekends, and overnight shifts between 6pm and 8am 

· Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles 

· Ability to effectively respond to escalated situations or crisis  

· Data and intake experience in HMIS or related data systems 

· Networking and community relationship building skills 

· Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness 

· Self-motivated; proven excellent performance standards and quality of work 

· Excellent customer service and phone skills 

· Effective interpersonal communication skills including one-on-one conversations 

· Ability to work independently and as a team player 

UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF 

· Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations. 

· Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 

· Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 

· Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 

· Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. 

POSITION STATUS

· Part-time, 20-30 hours/week, hourly, non-exempt 

· Seasonal position between November and April 

· Work hours are in the evenings, overnights, and weekends between 6pm and 8am 

· Holidays required, holiday pay included at 2x hourly rate 

· Background check required 

· Random & reasonable suspicion drug testing 

· Salary range (h5): $19.38 – $22.26 per hour 

o Additional $2/hour overnight differential 

o Bilingual differential available 

o Up to a $1,000 retention bonus available  

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related
qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.  

Shelter Associate

UNITED WAY POSITION DESCRIPTION

SHELTER ASSOCIATE, HOUSING NAVIGATION CENTER

ORGANIZATION OVERVIEW

Through the vision and support of United Way donors and volunteers, together we are building a better Weld County, one where: 

· children are reading to learn by the start of fourth grade 

· youth are working at good jobs by age 25 

· families have stable housing 

· older adults are aging well and 

· people are connecting to the help they need. 

OVERVIEW OF RESPONSIBLITIES

The Housing Navigation Center (HNC) is a resource center that provides services to people experiencing homelessness, helps people regain housing, and helps households in Weld County navigate local housing resources. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to temporary cold weather shelter. The person in this role will use a Housing First focus to assist in overnight cold weather shelter operations and tasks between November and April. They will work directly with people experiencing homelessness to provide a safe, effective, and welcoming emergency shelter. 

KEY RESPONSIBILITIES 

General Duties 

· Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources 

· Maintain overnight shift availability during cold weather shelter season between November and April, including the ability to fill in shifts when needed 

· Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, handing out donations, and maintaining shelter cleanliness and organization 

· Carry out HNC policies and procedures for overnight shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures 

· Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict 

· Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of cold weather shelter resources and to maintain cold weather shelter stability 

· Coordinate with the HNC staff to ensure seamless service delivery between daytime and night-time operations  

· Assist in staffing extreme weather days during daytime shelter hours, when required 

· Maintain neighborhood relationships around the HNC 

· Participate in training around Housing First, Trauma-Informed Care, Mental Health First Aid, and other necessary topics  

· Ensure data reporting through the Homelessness Management Information System (HMIS) 

United Way of Weld County General

• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned). 

• Support fundraising efforts of United Way and activities that support United Way. 

• Support United Way annual events, disaster response, and other activities as assigned. 

• Participate in staff meetings and in service opportunities. 

• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc. 

• Other duties as assigned. 

EDUCATION/EXPERIENCE REQUIREMENTS

· High school diploma  

· Homeless services, case management, social work, health/human services, public health, or related nonprofit experience preferred 

· Ability to work flexible hours including evenings, weekends, and overnight shifts between 6pm and 8am 

· Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles 

· Ability to effectively respond to escalated situations or crisis  

· Data and intake experience in HMIS or related data systems 

· Networking and community relationship building skills 

· Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness 

· Self-motivated; proven excellent performance standards and quality of work 

· Excellent customer service and phone skills 

· Effective interpersonal communication skills including one-on-one conversations 

· Ability to work independently and as a team player 

UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF

· Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations. 

· Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 

· Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 

· Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 

· Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. 

POSITION STATUS

· Part-time, 20-30 hours/week, hourly, non-exempt 

· Seasonal position between November and April 

· Work hours are in the evenings, overnights, and weekends between 6pm and 8am 

· Holidays required, holiday pay included at 2x hourly rate 

· Background check required 

· Random & reasonable suspicion drug testing
 

· Salary range: $16.77/hour – $18.88/hour 

o Additional $2/hour overnight differential 

o Bilingual differential available 

o Up to a $1,000 retention bonus available  

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status. 

Housing Coordinator

UNITED WAY OF WELD COUNTY POSITION DESCRIPTION

HOUSING COORDINATOR

JOB LOCATION: Greeley, Colorado

SUPERVISOR: Lead Housing Coordinator

STATUS: Full time, non-exempt

ORGANIZATION OVERVIEW

Through the vision and support of United Way donors and volunteers, together we are building a better Weld County, one where:

· children are reading to learn by the start of fourth grade

· youth are working at good jobs by age 25

· families have stable housing

· older adults are aging well and

· people are connecting to the help they need.

OVERVIEW OF RESPONSIBLITIES

The Housing Navigation Center (HNC) is a physical location where those experiencing homelessness receive help to regain housing and those at risk of homelessness are prevented from losing their housing. The Housing Coordinator will be based at the UWWC Housing Navigation Center (HNC) and responsible for providing case management and housing coordination for households experiencing homelessness. Housing Coordinators work with individuals that engage on site, as well as people identified through the Coordinated Assessment and Housing Placement (CAHPS) by-name list. Coordinators advocate to ensure the most vulnerable households experiencing homelessness in the community are connected to supports
to find stable and permanent housing. Housing Coordinators will provide person-centered care to a household and work with them toward stability and self-sufficiency, with the ultimate goal of obtaining stable housing. Housing coordination is a collaborative approach where the worker and guest focuses on overcoming any challenges that may be preventing the household in obtaining stable housing. They will facilitate connections to community agencies to coordinate care and connect households to additional resources, and ensure households have ties to their community and support systems. Additionally, this position will work with the Outreach Coordinator to assist with targeted street outreach to people experiencing homelessness in our community.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

· Utilizes Housing First, trauma-informed care, person centered, and culturally competent principles when interacting with guests

· Provide housing navigation and housing-focused case management services to people experiencing homelessness on and off site.

· Complete intakes for people entering into services utilizing Homeless Management Information System (HMIS)

· Utilize motivational interviewing to engage guests to developing holistic housing plans

· Works with households to identify and overcome barriers to housing

· Coordinate with community partners to ensure HNC guests are connecting to appropriate community resources

· Develop rapport and communication with both agency representatives and households

· Deescalate and mitigate any conflicts or concerns with guests

· Report and maintain documentation in compliance will all agency, state, and federal requirements, including HMIS data entry

· Keep files and documents organized, work with both paper documents and electronic files, and do routine tasks like data entry and organization

· Report regular case management updates

· Assist with regular HNC operations as needed, including occasional evening hours to assist guests at the overnight cold weather shelter, and potential weekend hours in the event expanded day shelter coverage due to extreme weather

United Way of Weld County General

• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).

• Support fundraising efforts of United Way and activities that support United Way.

• Support United Way annual events, disaster response, and other activities as assigned.

• Participate in staff meetings and in service opportunities.

• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.

• Other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS

· Associates degree and/or equivalent experience in health and human services, case management, or other related nonprofit experience

· Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness

· Excellent customer service and phone skills

· Effective interpersonal communication skills including one-on-one conversations

· Ability to multi-task with constantly changing priorities and excellent follow-through skills

· Ability to work independently and as a team player

· Case management and charting skills

· Bi-lingual English/Spanish preferred

· Ability and desire to work with people from various backgrounds and/or limited English capabilities

UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF

· Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.

· Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

· Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

· Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

· Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

POSITION STATUS

· Full-time, hourly, non-exempt

· Background check required

· Salary Range (h4): $18.03- $20.30

Ø $.48 per hour Spanish speaking differential

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.