Founded in 1963, the Colorado Photographic Arts Center (CPAC) is Denver’s largest and most established nonprofit organization dedicated to the art of photography. Each year, we present up to 10 exhibitions, offer 50+ classes and workshops, and host dozens of events to support Colorado’s photography community and inspire the public. We are a growing organization and recently moved to a larger location at 1200 Lincoln Street with two galleries, dedicated classroom space, larger darkroom, and more! We’re looking for an organized, detail-oriented, and positive self-starter to join our team. This part-time position requires on-site work at CPAC.
The Administrative & Communications Coordinator is the key point person for the general public. The position will develop social media for all channels, assist with class registration, donor maintenance, events, and public relations.
DUTIES AND RESPONSIBILITIES (include, but are not limited to):
Administrative
• Provide exceptional customer service by greeting gallery visitors and creating a positive visitor experience
• Answer phones, assist with questions, check the info@ email
• Oversee day to day gallery operations including: opening and closing the gallery, ensuring the space is clean and presentable, ensuring bathrooms are stocked, update slideshow on TV in gallery, and sign goes outside
• Refine office procedures inventory/purchase office supplies
• Track gallery attendance, collect guest zip codes and enters data into SCFD tracking spreadsheet
• Help coordinate event registrations in the gallery, including portfolio reviews, off-site, and darkroom/digital lab rentals
• Assist Education and Programs Manager with student registration and details
• Assist members in checking out and checking in library books
• Assist in exhibition material preparation
• Pull images and details for the annual CPAC calendar
• Sending out correspondence including member and donor acknowledgment letters/emails, as well as new, renewed and expired membership letters
• Month of Photography: assist with events and provide administrative support where needed
Communications
• Build and update social media strategy for CPAC’s 5 social media accounts, including: FB, IG, LinkedIn, Month of Photography Denver FB, and Month of Photography Denver IG.
• Manage and create social media content
• Write engaging, creative social media copy: draft and proof posts
• Develop social media content calendar
• Oversee social media and marketing intern
• Track important social media metrics and report on results
• Monitor social media and engage followers
• Create Facebook event posting for openings
• Promote CPAC Featured Member on social media
• Assist in the planning and execution of marketing events and initiatives
• Attend key events and exhibition openings to run real-time social media campaigns
• Post event listings online
Peripheral duties
• Ability to work weekends and evening hours for opening receptions (happens every 6 weeks) or fundraisers
REQUIREMENTS / QUALIFICATIONS:
• Proven experience in digital marketing and social media management
• Bachelor’s degree or equivalent
• Understanding of social media platforms and their respective best practices
• Experience with digital advertising platforms, including Google Ads, Facebook Ads, and Instagram Ads
• Excellent written and verbal communication skills
• Creative thinker with the ability to generate innovative marketing ideas
• Strong analytical skills and the ability to interpret data to make informed decisions
• Ability to work independently and as part of a team
• Familiarity with (e.g., Canva, Adobe Creative Suite, Mailchimp, Microsoft Office)
• Proficiency in WordPress
• Passion for the arts and familiarity with the Denver arts scene
● Secure funding for the entire budget through events, donations, grants, sponsorships, and partnerships that align with the organization’s values.
● Develop and implement a fundraising plan to meet budget goals.
● Schedule and conduct meetings with donors, identify and write grants, and manage database.
Community Engagement:
● Develop positive relationships with key stakeholder, land managers, volunteers, public officials, and government agencies.
● Develop the annual Trailwork Plan with the Trail Operations Manager.
● Work collaboratively with the Trail Ops manager.
● Ensure compliance with all land management rules and agreements, aligning with the Durango Trails
master plan, City of Durango Trails Master Plan and other trail planning documents.
Communications:
● Marketing:
Responsible for developing the marketing plan for the organization and how it
reflects the brand values.
● Digital Marketing: Handle all social media
postings representing the brand values and supporting partners and sponsors to
promote trailwork, and trail information while building community.
● Communications/PR: Develop and implement a communication plan.
● Public Speaking: Attend public events, create and deliver interesting organizational updates.
Financial Management:
● Manage and oversee all fundraising.
● Develop the annual budget in collaboration with the board treasurer.
● Oversee all financials, working closely with the bookkeeper to update QuickBooks accounts.
● Work with the accountant and board treasurer to file 990 and any state and federal tax reports.
● Understand organizational Bylaws
● Foster a culture of transparency and communication throughout the organization.
● Enhance the close-knit, collaborative culture of Durango Trails through positive leadership.
● Bachelor’s Degree from an accredited college or universality
● Experience with sustainable trail building, maintenance, and new trail conceptual planning.
● Strong computer skills are required. Specifically, proficiency or the ability to quickly learn and utilize Google Gsuite, Canva Bloomerang, and more.
● Proven experience in a leadership role within a nonprofit organization.
● Strong fundraising skills with a track record of securing funding through various sources.
● Excellent relationship-building skills with a diverse range of stakeholders.
● Skilled in marketing, communications, and writing.
● Knowledge of applicable laws and regulations relevant to nonprofit organizations.
● Experience with legal issues and developing agreements.
● Financial acumen with experience in budget development and financial management.
● Exceptional communication and interpersonal skills.
● Commitment to fostering a collaborative and positive organizational culture.
● Experience managing staff.
● Ability to lift over 40 pounds and hike/ride up to 15 miles.
● Pass routine background and reference check and have a clean driving record.
● Ensure the organization’s commitment to and compliance with all applicable laws and regulations.
SCFD Program Officer
Job Classification and Status: Nonexempt; Full Time, 40 hours per week
Reports to: Executive Director
Compensation: $75,000-$85,000
The Scientific & Cultural Facilities District (SCFD) is a seven-county tax district created within Colorado law, approved by Colorado’s General Assembly, and renewed by voters multiple times over more than 30 years. This broad base has allowed us to grow into the second-largest cultural funding mechanism in the United States. We fund around 300 organizations across our front-range urban corridor, distributing more than $80 million annually. These tax dollars provide critical operational support for small, medium, and large organizations.
About the Opportunity
The Program Officer will be working collectively with a team to administer these tax dollars through our various grant processes. The successful candidate will be an individual who possesses integrity, reliability, and initiative, is conscientious, enjoys closure, takes responsibility for a job well done, and a steward of tax-payer dollars. It requires the ability to work productively in a small collaborative staff setting, to engage actively with many external constituencies, and creatively problem solve and use conflict resolution skills when issues arise. This individual will pay close attention to detail to ensure operational accuracy, efficiency, credibility, and strong customer service. The position also requires the ability to carry out statutory requirements and uphold district policy with all funded partners. An interest in the arts, sciences, and public policy, a sense of humor, and a constructive outlook are also helpful.
Competencies
· Knowledge of nonprofit practices, grant administration, and the Denver/metro philanthropic landscape.
· Understand, implement, and follow grant administration policies and procedures, and effectively communicate these to others.
· Excellent interpersonal, communication, analytical, and conflict-resolution skills.
· Demonstrate the ability to use discretion with sensitive and confidential information.
· Highly organized, detail-oriented, collaborative, flexible, and able to manage multiple projects with competing deadlines, excellent time management skills.
· Experience reading and analyzing nonprofit/government financial documents.
· Adept with Microsoft Office Suite, Constant Contact, and Grant Management systems (Fluxx preferred).
· Proficient and fluent in English writing, editing and proofreading; including grammar, punctuation and spelling.
· Strong oral communication skills in a variety of settings and group sizes.
· Collect, summarize, and disseminate vast amounts of data/information in an efficient and effective manner.
· High level of professionalism with a strong work ethic.
· Accountable and responsible.
Responsibilities
· Build trusting relationships with partners, grantees, potential grantees, board members, and peers.
· Manage work and relationships in a manner that supports the Board of Directors, Executive Director, and colleagues in accomplishing the District’s goals and duties with adherence to the SCFD statute.
· Be a resource on SCFD statute, open meetings law, Colorado Open Records Act, and board policies to external groups.
· Liaise and be a philanthropic advisor to County Cultural Councils.
· Process eligibility and grant applications in accordance with the SCFD statute and District policy.
· Convene and lead meetings, prepare instructions, and conduct training on the grant process.
· In collaboration with other staff, manage aspects of assigned grant processes, including assisting organizations and cultural councils.
· Review, understand, and accurately summarize grant materials and financial documents.
· Analyze and extrapolate data, create spreadsheets, and supporting documents.
· Internally track fund movement for assigned counties.
· Ensure that grantee files are complete, accurate, and current.
· Assist the Executive Director and Deputy Director in developing operational and public policy when requested.
· Participate in the production of annual SCFD public events.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated
with the job and may be modified at any time.
Minimum Qualifications, Substitutions, Education, and Work Experience
· This position requires a minimum of a bachelor’s degree and at least two years of work experience in philanthropy or the nonprofit sector. Four years of work experience including exposure to grantmaking processes is preferred. An advanced degree may be substituted for one year of work experience.
· Knowledge of the SCFD and statutory operations is a plus.
· Must possess a Colorado driver’s license, have a dependable vehicle, and have a good driving record as business needs may require travel across the district’s seven counties.
Work Environment
· Office hours are 8:30 am – 5:00 pm, Monday – Friday; some evenings and occasional weekends required. Hybrid in office/remote schedule is currently available with all staff in the office on Tuesdays & Wednesdays. Ability to work four 10-hour days/week is available.
· Works in a clean, comfortable environment.
· Physical Demands: Sedentary to moderate physical work depending upon assignment; may require the ability to lift up to a maximum of 50 pounds; may require lifting and carrying objects, regular standing, and walking; may require bending, stooping, pushing, pulling, and climbing; eye/hand coordination for computer operation; may require eye/hand/foot coordination for operation of a motor vehicle; vision to read reports and other written material; frequent speech and hearing to maintain communication with employees and constituents.
· Equipment Used: Standard business equipment and tools including computers.
Non-Discrimination Policy
The Scientific & Cultural Facilities District does not discriminate against any person or organization based on age, race, sex, color, creed, religion, national origin, native language, sexual orientation, transgender status, gender identity, gender expression, genetic information, ancestry, marital status, gender, veteran status, military status, political service, affiliation, or disability.
The Scientific and Cultural Facilities District is an equal opportunity employer. The SCFD serves a diverse cultural community and public and encourages applications from individuals of all backgrounds, even if past experience does not perfectly align with every qualification listed.
Job Description Summary:
The Office Manager has an important role at SCCC and is responsible for maintaining a welcoming and professional presence while maintaining a high level of safety and security by managing incoming visitors. Responsible for directing overall front office activities; including facilitating day-to-day operations, providing for the most efficient and effective running of the office. SCCC has a fast-paced, participant-centered front desk, requiring multitasking, high level of organization, and ability to prioritize varying needs. Soft skills include strong active listening skills, flexibility, and the ability to work with a broad range of people and maintain an environment that is conducive to serving people in crisis.
Essential Functions:
(An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the functions which the employee may be expected to perform)
Minimum Job Requirements/Competencies:
JOB REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned. Regular attendance is an essential function. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· HS diploma or GED
· Bilingual in English/Spanish
· Two to Five years office administration experience
· Excellent customer service skills -uses discretion and tact to manage difficult participant/customer service situations; responds promptly to customer needs, solicits customer feedback to improve service
· Excellent organizational skills
· Attention to detail
· Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others
· Maintain professional and confidential work environment.
· Information gathering and monitoring
· Working knowledge of mail processes including postage machine, Federal Express, UPS.
· Excellent communication and interpersonal skills.
· Neat appearance and manner.
· Must be able to work with a diverse workgroup and serve families with diverse economic, social, racial, linguistic and cultural backgrounds including but not limited to: unhoused, undocumented, refugees etc.
· Understanding of Equity, Inclusion, and Diversity initiatives and strong passion to build understanding around how to create a more equitable organization and community for all stakeholders.
· Demonstrate commitment to valuing diversity and contributing to an inclusive working and Learning Environment.
· Be open minded to change and learning
· Basic computer skills (Microsoft Office – Word, Excel), E-mail system; experience working with data base
· Initiative – demonstrates willingness to increase administrative knowledge and skills; SCCC organizational knowledge, and computer skills
· Dependability – the individual is consistently at work on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
· Problem solving – the individual identifies and resolves problems in a timely manner and gathers information skillfully; seeks ways to improve office processes and procedures.
· Strengths-Based, Motivational Interviewing, and De-escalation training – SCCC will provide training.
Preferred Job Requirements:
· Microsoft Publisher and other Microsoft Exchange products experience
· Accounts payable and receivable experience; QuickBooks experience
· Intermediate level Microsoft Office
· Non-profit or comparable experience
Physical Requirements:
This position requires sitting in a standard office for 8 hours per day, and the occasional requirement to move 10-30 pounds
with help of team member, if needed. Positions self to get the work done
WORK ENVIRONMENT: Office environment, moderate noise.
Benefits:
Benefit eligibility is based on job type/status:
Ø Dental and Vision Benefits
Ø Health Insurance
Ø Employee Assistance Program
Ø Flexible Spending Account
Ø Life Insurance
Ø Paid Time Off
Ø 11 Paid Holidays plus additional Floating Holidays
Ø Retirement Plan
Ø Professional development assistance
For a complete list of our benefits please visit our website www.sistercarmen.org under employment.
Position will remain open until filled
Voices West is seeking an Administrative Director for the 2025 calendar year to work as an independent contractor in securing grant funding for the organization and assisting the Voices West’s Board of Directors with day-to-day operations of the organization.
Responsibilities
Development and Grants
Event Support
Document Management, Communication, Outreach
Other
Requirements and Qualifications
Compensation
The Administrative Director is a part-time independent contractor with yearly compensation of $10,000, paid in monthly installments.
Hiring Timeline
The new Administrative Director will overlap with the outgoing Administrative Director during the months of November and December of 2024 and then take on the role fully for the 2025 calendar year. The first two months of employment will be prorated based on the yearly compensation of the role and will allow for a smooth transition of responsibilities and knowledge.
Voices West
Since 1978, Voices West has had a long tradition of choral excellence and creative and engaging concert programming for audiences along the Colorado front range. Voices West’s 50+ member roster includes a wide variety of avocational singers including teachers, realtors, scientists, lawyers, engineers, and stay-at-home parents and caregivers. Under the leadership of Music Director, Michael Kreuger, Voice West performs a concert season of 8–10 major performances. Our smaller ensemble, Summit Sound, brings additional performances deeper into the community by performing at senior living centers, community celebrations, and other events.
Voices West Mission Statement
It is the mission of Voices West to:
Bring hope and contribute to the well-being and vitality of our community through beautiful, diverse, and inspirational choral music;
Welcome the whole and authentic self of each person who sings with us and experiences our music so they are celebrated, valued, and nurtured; and
Support and promote choral music education in our community and schools, knowing that choral music is essential to humanity.
Application Process
Interested candidates are invited to send a letter of interest, resume, and a contact list of professional references to:
Rob Lane
Voices West Board Member
Hiring Committee Chair
Non-Discrimination and Inclusivity Statement
Voices West does not and shall not discriminate on the basis of race, color, religion, creed, gender, sexual orientation, gender identity, gender expression, age, national origin, ancestry, disability, marital status, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, auditioning and selecting singing members, selecting volunteers and vendors, and providing services. Voices West is committed to providing an inclusive and welcoming environment for its members, staff, volunteers, audience members, and vendors.
Secure World Foundation, a 501(c)3 non-profit operating foundation, is seeking a part-time Operations Associate to assist the COO by providing meeting, event planning, office management and administrative support. This position will be based in SWF’s Broomfield, Colorado office as a hybrid position requiring a few days in the office each week and adhering to a regular remote work schedule.
As the only organization devoted entirely to space sustainability, the Secure World Foundation strives to be a trusted and objective source of leadership and information on space security, sustainability, and the use of space for benefits on Earth. We use a global and pragmatic lens to study and evaluate proposed solutions to improve the governance of outer space. While recognizing the complexities of the international political environment, SWF works to encourage and build relationships with all willing stakeholders in space activities, including government, commercial, military, civil society, and academic actors. Central to this approach is increasing knowledge about the space environment and the need to maintain its stability, promoting international cooperation and dialogue, and helping all space actors realize the benefits that space technologies and capabilities can provide.
Job Description
The primary responsibility of the Colorado Operations Associate is to support the Chief Operating Officer to complete day-to-day administrative tasks required for the smooth functioning of the Foundation and the accomplishment of its mission. Together, the COO and Ops Associate will work with the ops, communications, accounting and development teams to support the executive director and program team furthering our mission to preserve the near Earth space environment now and for future generations. In order to fulfill reporting obligations to the board and to support the executive director’s engagement with the SWF advisory committee, the accurate tracking and reporting of these numerous and complex efforts is a critical component of this role.
Responsibilities
Assisting the Chief Operating Officer by:
• Arranging weekly staff meetings, recording minutes and filing weekly notes for access by all staff.
• Recording notes at monthly project management check-in meetings.
• Tracking submission of all required proposals and reports.
• Reporting on missing documentation.
• Recording and tracking project metrics to ensure smooth and efficient program workflow and reporting to the Board and Advisory Committee.
• Working closely with other SWF colleagues, as appropriate, to provide complete and consistent reporting on SWF activities.
• Assisting with coordinating organizational meetings, including but not limited to coordinating attendance with staff, AC and Board Members; organizing venues and arranging travel; and preparing agendas, presentations and reports in support of the meetings.
• Updating and maintaining the contacts database.
• Managing the Colorado office and environment.
• Managing vendor agreements.
• Performing ad hoc support duties as requested by the Chief Operating Officer and Executive Director.
Experience, Qualifications, and Skills
• 4 to 6 years of experience working with a fast-paced, multi-office organization in an administrative capacity. Meeting, event planning and board support experience are a plus.
• Bachelor’s degree in business, English, or communications is a plus.
• Strong organizational skills, attention to detail, and ability to work on multiple tasks through to completion with minimal oversight.
• Strong interpersonal skills, a flexible attitude, and experience working as a member of a diverse, geographically scattered team.
• High level of discretion and confidentiality.
• Excellent command of English, with proven strong writing skills and ability to capture meeting discussions accurately and succinctly.
• Excellent data management, analytical and reporting skills.
• Intermediate to advanced proficiency in Microsoft Word.
• Good computer skills, with ability to learn or achieve proficiency in Google Workspace, Microsoft Office, Salesforce, and Zoom.
• International experience and/or a foreign language is a plus.
Competencies
• Ability to respond quickly and efficiently to external communications.
• Ability to identify opportunities and propose solutions or initiatives to streamline internal processes.
• Ability to work in a team environment.
• Ability to think creatively and function pragmatically.
• Ability to work on multiple projects simultaneously and prioritize/re-prioritize tasks to deadline.
• Ability to foresee risks and allow for contingencies when planning.
• Ability to listen to others, correctly interpret messages and respond appropriately.
• Ability to take ownership of all assigned responsibilities and to honor commitments to deliver outputs for which one has responsibility to agreed time, cost and quality standards.
The Dairy Arts Center is looking for a Visual Arts Curator to join our team in Boulder, Colorado and be the next visionary for our award-winning Visual Arts Program. The Dairy’s exhibitions—free and open to the public most days of the year—have been voted “Best in Boulder” or 6 consecutive years, presenting local, national and international artists. The Dairy Arts Center is a nonprofit arts organization whose mission is to provide diverse opportunities to create, learn, and engage in high-quality performing, cinematic, and visual arts experiences. As the leader of our Visual Arts Program, this position is an opportunity to continue our collective mission-based work in building community through diverse disciplines and perspectives of artistic expression as we engage both long term and new community members.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We are committed to building a diverse, inclusive, and authentic team. If you’re excited about this role but your past experience doesn’t align perfectly with the job description, we would like you to apply anyway. You may just be the perfect fit for either this or other roles.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Description
Position: Client Services Manager
Classification: Exempt
Reports to: Director of Client Services
Position Summary:
The Client Services Manager coordinates the agency’s case management, referral, and financial assistance services for clients within the 25 counties of Southern Colorado. The Manager is responsible for maintaining the principles and standards for Ryan White Part B funds, as set forth by Human Resources and Services Administration (HRSA), Colorado Department of Public Health and Environment (CDPHE), and Colorado Health Network (CHN). The Manager provides daily support and supervision to Medical Case Managers, Critical Event/Lead Case Manager, Food Bank Coordinator and support staff. The Manager is also responsible for building and maintaining relationships with community partners and funders.
Essential Job Functions:
Works with the Director of Client Services to provide all aspects of program development and administration including;
o Program visioning, planning and evaluation;
o Problem/issue identification, analysis, research and resolution following Quality Improvement guidelines;
o Budget development and monitoring;
o Programmatic reporting and record keeping
Provide supervision, training, and support for all program employees
Maintain and nurture relationships with key funders, policymakers, supporters, and community influencers related to client services
Provide guidance for and work closely with the Client Advisory Board
Develops an annual program Quality Improvement plan in conjunction with the Client Advisory Board, Director of Client Services, and other applicable stakeholders
Prepares timely monthly progress reports for program contracts and grants
Participate in management meetings both locally and with other department managers from across the state
Oversee special projects in the department
Ensure consistent communication with offsite employees in Pueblo. Weekly travel to Pueblo is required.
Address client concerns, complaints, and grievances appropriately
Ensure programmatic compliance with HIPAA and all related confidentiality/privacy legal requirements
Ensure programmatic and staff compliance with CHN policies and procedures
Completes supervision no less than once/month with each supervised employee
Stay up-to-date with Ryan White Standards of Care, legislation, and regulations pertaining to HIV case management
Stay up-to-date with HIV/AIDS disease and treatment issues
This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.
Qualifications:
Minimum of 3-5 years previous work experience required. Previous management experience with employee supervision preferred. Three plus years of management experience required for Level 2. Previous work experience with those living with HIV preferred. Must be able to work in a diverse setting with diverse populations, including people representative of all gender identities, races, and ethnicities, members of the LGBTQ+ community, people experiencing housing instability or houselessness, people who use substances, and people who participate in commercial and/or survival sex work. Comfortable with community outreach and coordination with external stakeholders; a positive attitude and an outgoing personality are a must!
Education:
Bachelor’s Degree in Social Work, Human Services, Psychology, Sociology, Public Health, or a related field required. A Master’s degree is preferred.
Software Utilized:
Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and social media outlets, required.
Knowledge, Skill and Ability:
Previous experience in the development of evidence based trainings and facilitation is highly preferred, as well as, excellent communication, client relations and management skills. The appropriate person will be highly organized and detail oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills. Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and company consultants.
Material and Equipment Directly Used:
Works with standard office equipment including computer workstations, printers, copiers, scanners and fax machines. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax. Valid Colorado Driver’s License, auto insurance and reliable transportation is required.
Physical Demands and Work Conditions:
Works in an office environment. Must travel to offsite locations. Regular weekly and monthly reimbursable travel required. Requires ability to lift up to 50 pounds of materials. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding, using a telephone, and operating general office equipment.
Job Description
Position: Client Services Manager
Classification: Exempt
Reports to: Director of Client Services
Position Summary:
The Client Services Manager coordinates the agency’s case management, referral, and financial assistance services for clients within the 25 counties of Southern Colorado. The Manager is responsible for maintaining the principles and standards for Ryan White Part B funds, as set forth by Human Resources and Services Administration (HRSA), Colorado Department of Public Health and Environment (CDPHE), and Colorado Health Network (CHN). The Manager provides daily support and supervision to Medical Case Managers, Critical Event/Lead Case Manager, Food Bank Coordinator and support staff. The Manager is also responsible for building and maintaining relationships with community partners and funders.
Essential Job Functions:
Works with the Director of Client Services to provide all aspects of program development and administration including;
o Program visioning, planning and evaluation;
o Problem/issue identification, analysis, research and resolution following Quality Improvement guidelines;
o Budget development and monitoring;
o Programmatic reporting and record keeping
Provide supervision, training, and support for all program employees
Maintain and nurture relationships with key funders, policymakers, supporters, and community influencers related to client services
Provide guidance for and work closely with the Client Advisory Board
Develops an annual program Quality Improvement plan in conjunction with the Client Advisory Board, Director of Client Services, and other applicable stakeholders
Prepares timely monthly progress reports for program contracts and grants
Participate in management meetings both locally and with other department managers from across the state
Oversee special projects in the department
Ensure consistent communication with offsite employees in Pueblo. Weekly travel to Pueblo is required.
Address client concerns, complaints, and grievances appropriately
Ensure programmatic compliance with HIPAA and all related confidentiality/privacy legal requirements
Ensure programmatic and staff compliance with CHN policies and procedures
Completes supervision no less than once/month with each supervised employee
Stay up-to-date with Ryan White Standards of Care, legislation, and regulations pertaining to HIV case management
Stay up-to-date with HIV/AIDS disease and treatment issues
This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.
Qualifications:
Minimum of 3-5 years previous work experience required. Previous management experience with employee supervision preferred. Three plus years of management experience required for Level 2. Previous work experience with those living with HIV preferred. Must be able to work in a diverse setting with diverse populations, including people representative of all gender identities, races, and ethnicities, members of the LGBTQ+ community, people experiencing housing instability or houselessness, people who use substances, and people who participate in commercial and/or survival sex work. Comfortable with community outreach and coordination with external stakeholders; a positive attitude and an outgoing personality are a must!
Education:
Bachelor’s Degree in Social Work, Human Services, Psychology, Sociology, Public Health, or a related field required. A Master’s degree is preferred.
Software Utilized:
Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and social media outlets, required.
Knowledge, Skill and Ability:
Previous experience in the development of evidence based trainings and facilitation is highly preferred, as well as, excellent communication, client relations and management skills. The appropriate person will be highly organized and detail oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills. Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and company consultants.
Material and Equipment Directly Used:
Works with standard office equipment including computer workstations, printers, copiers, scanners and fax machines. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax. Valid Colorado Driver’s License, auto insurance and reliable transportation is required.
Physical Demands and Work Conditions:
Works in an office environment. Must travel to offsite locations. Regular weekly and monthly reimbursable travel required. Requires ability to lift up to 50 pounds of materials. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding, using a telephone, and operating general office equipment.
JOB SUMMARY
The Director of People and Culture will play a pivotal role in shaping the organizational culture and driving initiatives related to talent acquisition, employee engagement, diversity, equity, and inclusion (DEI), performance management, and professional development. Reporting directly to the CEO, this role requires a strategic thinker with exceptional interpersonal skills and a deep commitment to our mission.
This position will ensure that interactions, interventions, and environments at The Place are trauma informed and emphasize the physical and emotional safety of youth and staff.
QUALIFICATIONS
WORK SCHEDULE
This position typically works between the hours of 8am and 5pm Monday through Friday. Some flexibility on days and specific hours available. Schedule is 40 hours per week. Requires some flexibility to attend meetings and tend to urgent situations.
JOB DUTIES
1. Talent Acquisition and Retention:
o Develop and implement effective recruitment strategies to attract top talent aligned with the organization’s values and objectives.
o Assist in developing and updating job descriptions.
o Oversee the full recruitment lifecycle, from job postings to onboarding, ensuring a positive candidate experience.
o Implement retention strategies to nurture a high-performing and engaged workforce.
2. Employee Engagement and Well-being:
o Design and execute programs to enhance employee satisfaction, motivation, and well-being.
o Conduct regular surveys and feedback mechanisms to gauge employee sentiment and identify areas for improvement.
o Collaborate with department heads to address concerns and promote a positive work culture.
3. Diversity, Equity, and Inclusion (DEI):
o Lead DEI initiatives to foster an inclusive and equitable workplace where all employees feel valued and respected.
o Partner with internal stakeholders to develop and implement DEI training programs and initiatives.
o Monitor progress, track metrics, and adjust strategies to ensure continuous improvement in DEI efforts.
4. Performance Management:
o Develop and implement performance management processes, including goal setting, performance evaluations, and career development planning.
o Provide guidance and support to supervisors on performance-related matters.
5. Professional Development:
o Identify learning and development opportunities to enhance employee skills and capabilities.
o Coordinate training programs, workshops, and seminars to support career growth and succession planning.
o Collaborate with external partners to provide resources and opportunities for continuous learning.
6. Policy Development and Compliance:
o Develop and maintain HR policies and procedures in compliance with relevant laws and regulations.
o Ensure fair and consistent application of policies and procedures across the organization.
o Stay updated on HR best practices and legal requirements to mitigate risks and maintain compliance.