Colorado Nonprofit Association

Visitor Services Associate

Locations:
Air & Space Museum – 7711 E Academy Blvd, Denver CO, 80230 (primary)
Exploration of Flight – 13005 Wings Way, Englewood CO, 80112 (secondary)

Status & Classification:    Regular | Part-Time | Non-Exempt

Payrate:    $18.50/hour starting wage
($19/hour after successful completion of 150-day probationary period)

Work Schedule:    Monday ~ Saturday, 9am ~ 5pm* | Sundays, 11am ~ 5pm* | < 30 hours/week
*This position must accommodate a flexible work schedule. Shift lengths and start times may vary depending on operational demands and Museum closures including evenings, weekends, holidays, and occasional special events.

Application window:     deadline to submit applications is Friday May 31st, 2024

Please click here to view the full job description and apply online!

Summary
Visitor Services Associates are responsible for providing a positive and memorable experience for Museum-goers. This position serves to enhance the guest experience by welcoming and assisting visitors from entrance to exit. They are the public face of the organization and help to facilitate Museum operations on a day-to-day basis. Visitor Services Associates work together on a team as members of the Visitor Services department reporting directly to the Visitor Services Manager and work inter-departmentally with the Museum Store, Facilities, Corporate Events, program staff, etc.

Organization
Founded in 1994 on the former Lowry Air Force Base in east Denver’s historic Lowry Field neighborhood, Wings Over the Rockies is a non-profit community organization dedicated to unlocking dreams of flight through exhibits, local events, and educational programming. We are Colorado’s premier Air & Space Museum having been recognized by CNN Travel as one of their 20 Best aviation museums in the world. Each year we welcome roughly 160,000 visitors representing all 50 states and dozens of countries internationally. Wings is committed to diversity, inclusion, and accessibility. The Museum boasts more than 100,000 sq. ft. of open hangar space full of iconic aircraft, space vehicles, historical artifacts, and more. Visitors can experience thrilling flight simulators, discover educational programs, and participate in one of our many exciting museum-sponsored events.

Exploration of Flight (EoF) is our flight-focused educational extension. This 15-acre campus is located at the Centennial Airport where we offer showcase events with a variety of aircraft, aviation immersion programs, pilot ground training, and flight experiences. EoF is home to our Blue Sky Gallery exhibit and interactive aviation center featuring an airworthy fleet of civilian and military aircraft.

Essential Duties & Responsibilities
Please Note – This list is not all inclusive but intended to be a general guide to the essential duties of this position.

Working Conditions
Wings Over the Rockies Air & Space Museum operates within an 80-year-old aircraft hangar. Exploration of Flight is located at a busy regional airport. Environmental conditions may vary.

If you are an individual with a disability, you may request reasonable accommodations if you are unable or limited in your ability to access job openings or apply for a job on this site. You can request reasonable accommodations by contacting our HR Department at 303-360-5360 for assistance.

Requirements & Qualifications