Colorado Nonprofit Association

CVS/GOS Operations Coordinator

Summary of Position

This is a support role designed to support the day-to-day operational activity within the CVSuite and GO Smart platforms, with a focus on customer satisfaction, acquisition, and retention. The coordinator will be the first liaison for addressing customer needs and developing educational material and content to support their use of the systems while demonstrating an expert understanding of the business, its constituents, and the workflows and business rules of the GO Smart and CVSuite systems. This role will also support technical work, such as end-user testing, drafting new feature specifications, and documenting system errors. The operations coordinator will be frequently called upon to provide program metrics, anecdotal information about customers, and product knowledge in both written and verbal formats. 

Essential Functions

Competencies and Desired Attributes