Colorado Nonprofit Association

Supportive Services Navigator

The Navigator provides case management, resource navigation, and coaching services for families residing in Warren Village at Alameda campus. This position requires strength-based assessment and planning with families, utilization of community resources, and interventions with individuals that result in personal growth and self-sufficiency. Services include conducting relationship/rapport building, goal planning, resource and referral, and problem solving. Additionally, the Navigator will specialize in housing stabilization supports for Warren Village at Alameda families and provides support for the success of the Warren Village at Alameda Supportive Services program overall, including timely, accurate record keeping and data entry.  Warren Village recognizes that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage our differences to encompass and reflect the communities we serve. We align our policies, practices and resources so that people of all races, cultures, identities and socioeconomic status may feel valued and respected. 

Essential Functions and Responsibilities:  

Direct Services 

• Conduct outreach, assessments, and individualized support to potential residents during the pre-lease-up and lease-up phases, including assisting in obtaining and preparing the required documentation to ensure alignment with housing voucher eligibility.
• Provide case management, Mobility Mentoring® coaching, and resource referral to residents as needed, assisting residents through problem-solving, direct support, intervention, de-escalation, and mediation, as necessary.
• Utilize trauma-sensitive coaching, a 2-generation orientation, and motivational interviewing and support in working with residents  
• Link residents with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self-sufficiency, exhibiting resourcefulness and ensuring proper referrals are made in collaboration with internal and external resources. 
• Facilitate connections for residents to additional onsite programming.
• Maintain a strong sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement. Assists residents through problem solving, direct support, and intervention, as necessary.
• Assess crisis situations and apply de-escalation techniques as necessary.
• Provide coverage of front-desk responsibilities as necessary, ensuring seamless operations.

Supportive Services Program Support, Collaboration, and Evaluation 

• Ensure timely and accurate data collection and entry into data management fulfilling essential documentation and reporting obligations.
• Attend weekly supportive services meetings and other specified meetings/trainings as required
• Coordinate and collaborate with Property Management to increase participants housing stability and overall sense of well-being. 
• Coordinate and collaborate with additional WV staff, as needed. 
• Assist with Warren Village at Alameda resident engagement opportunities, as needed. 
• Support administration of resident surveys and other data collection activities, as needed.
• Assist with intern task supervision

Other duties as assigned. 

Competencies and Traits:  

• Commitment to the mission, goals and values of Warren Village.
• Strong belief in the principles of diversity, equity, and inclusion; the wisdom of lived experience; and the innate strengths and power of all people.
• Demonstrated ability to effectively facilitate meaningful dialogue within diverse groups and create spaces for shared learning and critical thinking about race, gender and other identity related topics.
• Ability to form professional working relationships with community members in an empathetic, respectful, and non-judgmental way and maintain a professional demeanor and uphold professional boundaries in all interactions, regardless of personal or emotional dynamics.
• Proficiency in trauma-informed care and motivational interviewing methodologies.
• Demonstrates flexibility and adaptability. 
• Strong analytical and problem-solving skills, including conflict resolution. 
• Commitment to integrity, discretion, and safeguarding confidential information.
• Demonstrated behaviors like punctuality, maintaining a professional appearance and displaying a positive and respectful attitude.
• Demonstrated understanding, helpfulness and a willingness to assist our colleagues, participants, residents, etc. to the best of your ability.
• Strong interpersonal skills with the propensity to successfully build strong, trusting and accountable relationships with colleagues.
• Able to effectively communicate their ideas and understand the ideas of others; including the ability to convey information effectively, both verbally and in writing.  This includes effective listening skills.
• Able to work well with others to achieve common goals; including being able to compromise, negotiate and effectively manage conflict.
• Able to see what must be done and act without being prompted.
• Able to accurately perform tasks with a high level of detail and organization.
• Demonstrated ability to establish effective partnerships and to work collaboratively and effectively among departments and in the community.
• Able to adjust to new conditions or changes in the work environment is crucial; including being open to new ideas and the ability to adjust to changes, such as new tasks, policies, or technologies.
• Able to identify problems, analyze potential solutions, and implement effective strategies to resolve issues.
• Able to learn from experiences and apply them to new situations.
• Proficiency in Microsoft Office applications including Excel, PowerPoint and Word.
• Ability to work regular evenings and weekend hours.

Minimum Qualifications: 

• Associate’s degree (AA) from two-year college or technical school in Social Work, Human Services, or Education or a combination of education and work experience, with 2 years of work experience in a one or more of these fields for every year of education.
• Experience in case management and/or navigation services, direct homeless services or working with low-income families.
• Experience in managing crises effectively, particularly with adults.
• Ability to work regular evenings and weekend hours.

Preferred education, eligibility requirements (Certifications, Licenses, etc.), and/or experience: 

• Fluency in both English and Spanish languages, proficiently communicating verbally and in writing. (Stipend for Spanish communication will be additional.)
• Lived experience in homelessness or housing instability, including an alumni of Warren Village.
• Bachelor’s (BA) degree or Master’s (MA) degree in Social Work, Human Services, Education, or related field.
• Experience in Permanent Supportive Housing, Housing First, and Harm Reduction.
• Experience working with culturally diverse people.
• If driving is required, employee must have a valid driver’s license and the ability to drive Warren Village vehicles.

Work Environment: 

The working environment is typically that of an office using a personal computer, adding machine, and other equipment. 

Physical Demands: 

Occasionally lifts and/or moves up to 25 lbs.  Primarily a stationary position.  The person in this position needs to occasionally move about inside the office/facility to access file cabinets, storage spaces, access units and building spaces by utilizing stairs, office machinery, etc.  Constantly operates a computer and other productivity machinery, such as a calculator, copy machine and computer printer.  Must be able to exchange accurate information in these situations.