Colorado Nonprofit Association

Development Operations Specialist (temporary)

SUMMARY

The U.S. Center for SafeSport is a non-profit organization focused on ending all forms of abuse in sport. We endeavor to make athlete well-being the centerpiece of the nation’s sports culture through abuse prevention, education, and accountability. 

We are currently seeking a temporary Customer Success Specialist for a part-time (30 hours/week), four-month assignment. 

The Development Operations Specialist will provide operational organization support to create a new infrastructure for successful funds solicitation of the Center’s emerging national Fund Development department. This position plays an integral role in accelerating the Center’s ability to properly and effectively secure and track new funding to address its growing critical financial needs towards fulfilling its mission to make athlete well-being and safety the centerpiece of our nation’s sports culture. 

This position supports the Director to create new onboarding processes for prospects and current donor lists through the setup and data input into a centralized fundraising CRM; researches prospective donors; recommends resulting strategy for relationship building and possible funding proposals for each record; partners and executes workflows; available to perform general fundraising tasks such as assisting in proposal writing by gathering data and narrative detail. 

PRIMARY JOB RESPONSIBILITIES INCLUDE:

• Create, Organize, and Manage Systems 

• Creates and organizes systems for the department and the director.  

• Presents suggested solutions and protocols and implements those as agreed. 

• Organizes the calendar and tasks for the strategic and operating plans (especially    immediate action steps) and ensures weekly they are kept up to date. 

• Performs assigned operational or administrative workload to enable the Director of Development to best execute the strategic and operational plans; engage Center leadership, prospects, and connectors; and work more high-level. 

• Fundraising Process and CRM Management 

• Onboards, sets up, and manages the new fund development CRM donor database – including access levels, the systems to track all contributions, relationship development, background research, relevant connection, communications, and strategic next steps for each record. 

• Problem solves with CRM provider and for all tech support and training with assistance from internal IT as required.  

• Creates a brief, quick-use guide sheet to assist senior leaders accessing the system. 

• Creates reports within the CRM to generate the information needed to inform strategy and manage activity of assigned relationship managers, especially the Director and Senior Leadership. 

• Enters, expands, manages, tracks, and researches the prospects in the donor database, especially individuals as they are referred, and for foundation and corporate prospects and donors.  

• Upon recommendation of the Grant Writer (I.C.) and at the direction of the Director of Development, establishes protocols for the use of the Foundation Search directory, the recording of needed information, and tracking the activity with selected foundation and corporate prospects – outside of and within the CRM. 

• Performs other duties as assigned. 

EXPERIENCE & QUALIFICATIONS

Required: 

• Bachelor’s degree from an accredited university in marketing or business or related field, or 5 years related experience.  

• Minimum of two years full-time experience managing non-profit fund development administrative operations. 

• Experience managing functions of a fundraising CRM required and a demonstrated ability to quickly develop proficiency of a new system (Donor Perfect). 

• Service-oriented, positive, can-do attitude. 

• Previous work in researching prospects and conceptualizing donor proposals. 

• Excellent written and verbal communications.  

• Self-motivated with an ability to learn new concepts quickly. 

• Ability to work well individually and in close collaboration with other department leads and team members as assigned. 

• Excellent skills in Microsoft Office, Excel, Outlook, One Drive, Teams. 

• Passion for the Center’s SafeSport’s mission. 

Preferred:

• Comfort working at a basic level with project management software such as Monday.com, LinkedIn Sales Navigator, One Note, To Do. 

WORK REQUIREMENTS & ENVIRONMENT

• Standard office equipment 

• Office environment in multi-story, dog-friendly building 

WORK LOCATION – Denver, CO, primarily in-office schedule