Under the supervision of the Director of Wellbeing, the Clinical Services Program Manager will be responsible for managing the clinical team within Urban Peak while coordinating and assisting with creating and updating treatment plans, data collection, assisting with crisis situations and de-escalation, providing consultations and services focused on building resiliency, increase in mental health support, and community among all youth served at Urban Peak. In addition, the Clinical Services Program Manager will assist with the implementation, care coordination, and data collection and billing of Medicaid.
Duties include reducing harm to self and others through addressing trauma, mental health, and substance misuse; increased ability to demonstrate healthy resilience for coping with challenges and stresses in life; and improving client’s mental health.
This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.
Who You Are:
A Master’s Degree in Counseling, social work, psychology or a related field AND a minimum of two (2) years of experience working with youth
What You Will Do:
The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.
Clinical Duties
Assist in creating, maintaining and updating treatment plans for youth
Assessment of youth’s need using evidence-based assessments
Assist and maintain with Medicaid billing for clinical services
Facilitate and lead case coordination assessments and meetings between clinical team and client’s care team
Provide crisis intervention and presence in milieus as necessary to support relationships with youth
Work closely with other staff and agency programs to coordinate activities, providing clear and effective communication with other staff regarding clients
Work directly with youth, as needed, to support their goals and assist them in increasing overall well-being
Provide appropriate emergency interventions, as needed
Provide support to other programs in emergency situations
Help youth develop social skills, interests, and leisure time activities to provide a sense of personal worth and increase in well-being by increasing their understanding and use of coping skills
General Job Duties
Actively represent Urban Peak in the community to persons interested in the issue of homelessness for education, funding, and advocacy purposes
Attend all required staff meetings and trainings
Accompanies youth on planned therapeutic group outings (e.g. recreational activities)
Educates and trains volunteers and interns in all aspects of working with youth who are homeless or at high risk of homelessness when applicable
Actively engage and recruit youth in all Urban Peak programming
Accountable to all defined outcomes, both individually and team level by supporting data collection though Urban Peak database
Supervision
Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable state and federal employment laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of the Director of Wellbeing), addressing complaints and resolving problems.
Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
Helps set the tone of the department to ensure morale, team work, and that the positive employment culture of the organization is maintained.
Regularly schedules department and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
Manage program and grant budgets and report monthly variances to supervisor and Director of Finance.