● Support Hub Staff in daily operations, documenting resources and referrals, as defined collaboratively with Elevated Denver oversight staff.
● Establish healthy and dynamic team morale.
● Coach and oversee healthy boundaries between Hub staff and community members engaging with the Hub.
● Serve as liaison with collaborating agencies to establish and maintain effective working relationships.
● Maintain and update a resource database.
● Record all meetings in a timely and complete fashion in the electronic database.
● Record telephone and other communications as needed in the electronic database.
● Manage Hub staff schedules and timesheets.
● Ensure documentation and reporting fidelity. Utilize relevant personal experience to establish supportive, trusting relationships with anyone who comes into the Hub.
● Create a trusting and supportive environment for Hub staff (reflective supervision) and meet weekly with Elevated Denver staff.
● Maintain and ensure confidentiality of all Hub community member information.
● Outreach to the community and local agencies to spread the word about the Hub and support referrals to the Hub.
● Coordinate support with neighborhood Promotoras and other outreach workers in the neighborhood, as needed.
● Meet with community members entering the Hub, to help identify resources and support within the community and beyond, and to increase community members’ sense of connectedness.
● Facilitate interaction and communication between community members and service providers, and advocate on behalf of community members’ interests and goals.
● Maintain positive working relationships with Hub staff, Elevated Denver, and site and community agencies at Hub site and in the broader neighborhood.
● Meet regularly with Elevated Denver oversight staff.
● Perform other duties as assigned.