Colorado Nonprofit Association

Supportive Housing Case Manager

Position: Supportive Housing Case Manager

Reports to: Supportive Housing Manager

Position type: Full-Time, Salaried Non-Exempt

Pay: $24.66 per hour $51,300 annually

About us:

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs. We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.

About the job:

Supportive Housing Case Managers (SHCM) are a crucial piece of our support services team. SHCMs are responsible for meeting residents where they are, assessing their needs, developing goal plans with them, providing linkages to appropriate community-based resources, facilitating groups, and coordinating services to ensure success in stable housing. This position requires ongoing interaction with residents, resident’s family/ friends/ visitors/, and outside agencies and providers to facilitate care. SHCM and the rest of the supportive housing teamwork in partnership at Arroyo Village with our property managers, Rocky Mountain Communities, who manage leases, unit maintenance, and rent. TDP staff, and specifically SHCMs, work closely on a day-to-day basis with our residents, helping them get their needs met and set and achieve their personal goals.

Requirements

• Provide accountability and support for residents to help them be good neighbors and involved community members;
• Provide conflict resolution, mediation, and de-escalation of residents and visitors when necessary;
• Work with residents to identify their barriers and make plans to help them overcome them;
• Support residents in being good tenants, including helping them stay on top of rent payments, and maintenance needs in their units, and being the intermediary between residents and property management when necessary;
• Crisis management, including contacting emergency services to help maintain the health and safety of community members when necessary;
• Provide backup staffing support to front-line Housing Assistant staff members;
• Assist in coordination and planning of life skills programming and/ or community engagement events;
• Electronically log all resident and/ or visitor incidences;
• Complete case notes in HMIS in a timely manner, documenting all appointments with residents;
• Consistently demonstrate a positive, empathetic, helpful, and boundaries demeanor;
• Other program-related tasks as assigned.

Preferred Qualifications:

• Lived experience in communities of color, Indigenous and/or LBGTQIA+ identity lived experience of poverty and/ or homelessness (work or volunteer experience with these populations may substitute);
• High emotional intelligence and maturity, including an ability to communicate openly and honestly and address conflict with curiosity rather than judgment;
• The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another;
• Experience with, or desire to work with people who have been victims of trauma, those with chronic mental health challenges and/ or substance use disorders;
• Understanding of, or willingness to learn about, client-centered, strengths-based, trauma-informed, and housing-first models of service and care;
• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention;
• An educational background in social work, social justice, counseling, gender or ethnic studies, human services, and/ or nonprofit management (customer service work with diverse communities may substitute);
• Prior case management experience with those experiencing mental health crises and/ or those with ongoing mental health challenges, traumatic brain injury, developmental disabilities, substance use disorders, etc.
• Ability to suspend judgment of other people’s identities and life choices;
• A belief in the importance of professional boundaries and an understanding of how to model and maintain them with people from diverse backgrounds;
• Ability to speak another language, ideally Spanish or American Sign Language;
• Commitment to assuming the best intent of others.