Colorado Nonprofit Association
Intern and Volunteer Manager
Summary: The Volunteer and Intern Coordinator is responsible for all aspects of volunteer and intern management, including recruitment, engagement and retention; overseeing administration and tracking of program numbers and accomplishments; and overseeing all volunteer- and intern-related administrative functions.
Essential Duties and Responsibilities (other duties may be assigned):
Volunteer and intern recruitment
- Work with staff to identify organizational needs for volunteers and interns.
- Recruit interns and volunteers for specific programs and special events.
- Attend networking events as appropriate to support volunteer and intern recruitment goals.
- Develop and maintain relationships with intern coordinators at high schools, universities and other institutions of higher education to support and facilitate intern recruitment and placement opportunities.
- Coordinate interview processes and decision making for final selection.
- Respond to and track all volunteer and intern inquiries.
- Match volunteer and intern skills and interests with organizational and program needs.
- Process new volunteers and interns, ensuring that applications and background checks are completed and maintained in compliance with legal requirements.
- Provide orientation for new interns and support intern supervisors as required by academic partners.
Volunteer and intern management
- Maintain the volunteer database, documenting and tracking volunteer activities, evaluation and other related data.
- Facilitate ongoing communication and connections between staff and volunteers and interns.
- Consult with volunteers and interns to address concerns and promote collaboration.
- Create and distribute volunteer communications in collaboration with the Communications staff
- Organize appreciation events, professional development programs and exit interviews for volunteers and interns.
- Provide regular individual and group supervision for interns as well as subsequent trainings for volunteers and interns
- Serve as staff contact and oversight for volunteer-led Reading for Peace Program- provide administrative and logistical support for the program
- Maintain volunteer and intern policies and procedures, updating and disseminating, as needed.
- Collaborate with Communications Manager and other staff on yearly annual report and other reporting as necessary
Other Duties:
- Coordinate and participate in the Wellness & Safety Committee.
- Represent TCC on Conflict Resolution Month Committee
- Provide administrative program support as needed
- Serve as community member and/or facilitator for Restorative Denver on an as-needed basis
Qualifications
- Two plus years experience with volunteer/intern management in the non-profit sector or an equivalent combination of education and experience. Experience supervising interns/learners and working with students of all ages
- Ability to work with volunteers individually and in committee structures
- Administrative experience; ability to handle detail with an emphasis on administrative details
- Coordinates projects to accomplish objectives in a timely manner.
- Promotes team efficiency, organization and accountability.
- Experience representing organization externally, including recruitment and general public relations
- A Master of Social Work is strongly desired (recognition of this educational achievement reflected in compensation), due to graduate-level social work students interns
- Bilingual (English and Spanish) desired (recognition of this additional skill reflected in compensation)
Skills You Have
- Passion for and understanding of The Conflict Center Mission and Vision
- Flexibility in responding to dynamic situations
- Good interpersonal skills, including the ability to reflect and improve communication and conflict-resolution skills
- People-oriented with an ability to connect with new people
- Very organized, detailed and excellent time and calendar management
- Professional written communication skills
- Open to feedback from a supervisor to develop your skills and ability to deliver feedback as needed to volunteers and interns
- Enjoy building relationships with a small team of people and supporting learners in their academic pursuits
- Teamwork orientation
- Motivated to teach yourself some skills you may not know that will help you succeed in this position
Platforms you know or are willing to learn:
- Salesforce
- G Suite
- WordPress