Colorado Nonprofit Association

Bilingual (Spanish) Case Manager


Ensure quality services for clients served. Provide crisis intervention and case management services for hotline clients.


Director of Helpline Services


1. Ensure effective response to crisis and information calls to clients.

2. Review cases for quality compliance following CTR guidelines for 80% quality assurance.

3. Provide emotional support, accompaniment and transportation for clients (as assigned).

4. Participate in group counseling sessions (as assigned).

5. Participate in case management, clinical in-services and program management.

6. Assist in quarterly volunteer meetings and volunteer training sessions (as assigned).

7. Provide outreach/networking to agencies (as assigned).

8. Recommend program development to enhance services.

9. Actively participate in agency fundraising events twice a year.

10. Participate in CTR’s self-care program.

11. Any other related duties as assigned by Director of Helpline Services.


Bachelor’s degree in social work or related field, and/or equivalent experience in human services. Minimum of one-year post-internship (if appropriate) experience with crisis counseling and case management required. Experience working with trauma survivors preferred. Bilingual (Spanish) required. Vehicle preferred.