Colorado Nonprofit Association

Bilingual (Spanish) Case Manager

PURPOSE: 

Ensure quality services for clients served. Provide crisis intervention and case management services for hotline clients.

REPORTS TO: 

Director of Helpline Services

RESPONSIBILITIES:

1. Ensure effective response to crisis and information calls to clients.

2. Review cases for quality compliance following CTR guidelines for 80% quality assurance.

3. Provide emotional support, accompaniment and transportation for clients (as assigned).

4. Participate in group counseling sessions (as assigned).

5. Participate in case management, clinical in-services and program management.

6. Assist in quarterly volunteer meetings and volunteer training sessions (as assigned).

7. Provide outreach/networking to agencies (as assigned).

8. Recommend program development to enhance services.

9. Actively participate in agency fundraising events twice a year.

10. Participate in CTR’s self-care program.

11. Any other related duties as assigned by Director of Helpline Services.

QUALIFICATIONS: 

Bachelor’s degree in social work or related field, and/or equivalent experience in human services. Minimum of one-year post-internship (if appropriate) experience with crisis counseling and case management required. Experience working with trauma survivors preferred. Bilingual (Spanish) required. Vehicle preferred.