The Center for African American Health is a community-based nonprofit organization dedicated
to empowering the Black community to make informed health decisions that benefit the whole person through education, collaboration, and advocacy. We are looking for detail-oriented and organized team members who excel in fast-paced nonprofit environments, are interested in working to promote community health through inquiry, innovation, and impact and in joining a well-respected, high-impact organization with a rich history of community service. Under the supervision of the Director of Programs, the Mental Health & Wellness Coordinator will act as a guide, connecting individuals and families experiencing mental health needs with appropriate community resources, providing information about available services, and assisting them in navigating the processes of accessing care, by coordinating with various providers and supports systems to ensure comprehensive support.
Primary Roles and Responsibilities
▪ Care coordination with mental health and medical providers to improve access and
continuity of care (may include virtual visits, assistance in attending appointments or other
activities that support continuity of care.)
▪ Impact healthier individual and family outcomes through:
o Creating referral linkages with providers and community organizations
o Identifying providers to implement community resources, health, and wellness
events and/or educational programs that address barriers to care and resources
o Enhance stakeholder knowledge.
▪ Ensure that all case files and other records strictly comply with policies, regulations, and
HIPAA procedures
▪ Develop relationships with public agencies and community-based organizations to
build knowledge of the resources available to community stakeholders
▪ Maintain and update resources in the community resource inventory database
Assist in addressing members barriers to care, resources, and encourage/foster
relationships with their providers and agencies
▪ Work closely with community and to complete needs assessments, help families,
provide caregivers with access to vital resources in the community, facilitate
programs to support the community, and build cross-cultural connections
▪ Collect client information and demographics as defined by organization/grant
standards to accurately assess eligibility of resources
▪ Manage relationships with partner organizations and develop systems to ensure coordination
and communication between the organization and partners’ staff
▪ Document activities and record information, such as the number of participants attending
and completing programs, presentations conducted, and persons assisted
▪ Maintain databases, mailing lists, telephone networks, and other information to facilitate
the functioning of health resource navigation and education programs
▪ Work as a member of the team, willingly providing back-up support for co-workers
when appropriate and actively supporting organizational and group goals
▪ Balance conflicting priorities to manage workflow, ensure the completion of essential
projects, reports, and meet critical deadlines
Requirements/Qualifications
▪ Master’s degree in Behavioral Science, Social Work, Health and Human Services, related
field, or an equivalent combination of education and experience
▪ 5+ years of experience in behavioral health, crisis interventions and evaluations and working
with individuals and about services to behavioral health patients
▪ Licensure seeking candidates are encouraged to apply
▪ Demonstrated ability to work and build relationships with persons and groups of diverse
racial, ethnic, and economic backgrounds, communities
▪ Strong writing and communication skills, including the ability to convey information in a
clear and concise manner
▪ Strong ability and experience in public speaking and presentation skills
▪ Demonstrated experience working with patients, coordinating events, and leading groups
▪ Demonstrated ability to organize, set and implement priorities, manage multiple tasks
with attention to detail
▪ Ability to take initiative in working with and coordinating peer groups and committees
▪ Ability to analyze problems and find solutions which support and enable sound decision
making
▪ Ability to perform several tasks concurrently, time management and organizational skills.
▪ Ability to maintain a professional and positive demeanor in all interactions
▪ Ability to organize and maintain detailed records; complete necessary paperwork, reports
and meet deadlines
Personal qualities of integrity, credibility, and dedication to the mission of CAA Health
▪ A team player with the ability to wear multiple hats in a fast-paced environment
▪ Computer/technology proficiency skills: MS Office 365, Word, Excel, Outlook, PowerPoint,
SharePoint, Google Docs