Colorado Nonprofit Association

Bilingual Case Manager (English/Spanish)

At The Blue Bench, our mission is to eliminate sexual assault and diminish the impact it has on
individuals, their loved ones and our community through comprehensive issue advocacy, prevention,
and care. Our hope is to one day live in a world where sexual assault no longer exists; where there are
no more victims, friends and families suffering in its wake. This is what inspires our efforts. And until
that day comes, our work is not complete. Inspired by the courage of one another – as survivors,
activists, advocates and community leaders, The Blue Bench has helped hundreds of thousands of
Denver-area individuals find the courage to move from victim to survivor.

Job Purpose
The Blue Bench is seeking a bilingual case manager to join the Client Services Team. This position serves
as an advocate for victims of sexual assault as they navigate through the criminal justice, medical and
social service communities, with a particular emphasis on Latinx and Spanish-speaking communities. For
this role, the delivery of services in Spanish is essential. The bilingual case manager assists clients with
accessing needed resources, developing support systems and provides emotional support and crisis
management to clients through the process of moving from being a victim to becoming a survivor; they
also build and maintain partnerships in the community to support survivor needs. As a community
advocate, the bilingual case manager educates the metro Denver community on the issue of sexual
violence, to enhance utilization of The Blue Bench’s services by Latinx and Spanish-speaking individuals.
The ideal candidate is a trauma informed and compassionate advocate, who is passionate about
providing emotional support to survivors, while helping them navigate the systems, and connecting
them to appropriate services. They are able to stay centered and focused in the midst of high emotion,
have high emotional stamina, and be a voice in the community on behalf of survivors. They are also
flexible, adaptable, and have a strong commitment to anti-racism and anti-oppression values.

Essential Duties & Responsibilities

Direct Service/Advocacy
• Conduct comprehensive client needs assessmentsto create an effective trauma-informed
case management plan.
• Provide individual crisis stabilization, immediate support, information and/or referrals
• Be on call for hotline calls and hospital accompaniment to provide advocacy and emotional
support
• Maintain regular contact with caseload. Remain organized and diligent around client needs
and follow up contact.
• Possess or develop a clear understanding of various reporting, legal, medical, and application
processes. Communicate this information to clients in a clear, effective manner
• Meet or accompany victims to police departments, court proceeding, local Family Justice
Centers and/or other community resource centers.

Outreach/Community engagement
• Liaise and coordinate with police departments, district attorney offices, landlords, and other
community partners.
• Engage in community networking and outreach to build partnerships and help ensure
resources are trauma-informed, accessible, and culturally responsive

Life of the Organization
• Fully participate in organizational activities including staff meetings and learning times
• Serve as a member of the Client Services and Advocacy Teams, with a collaborative approach to
problem solving

Job Qualifications, Knowledge, Skills, and Abilities
• Bilingual skills in English and Spanish required
• Experience in crisis response, case management and/or victim advocacy
• Educational and professional experience in the fields of human services, social work, advocacy,
psychology, counseling, sociology, or related field.
• Understands and values equity as an organizational operating principle and is committed to
continued learning on issues related to justice, diversity, equity, and inclusion
• Professional and/or lived experience with cultural influences on behavior in multicultural
communities. Must be open to working with diverse populations
• Strong understanding of the issues surrounding sexual assault
• Able to establish and maintain community partnerships and survivor resources
• Experience collaborating with external partners and within a team setting
• Well organized and efficient at task management
• Flexible and adaptable to the ebbs and flows of an unpredictable workflow and work schedule
• Effective and innovative problem solver
• Reliable transportation. This position is required to travel often between appointments, as well as
respond to on-call requests.