The Action Center is searching for a talented and enthusiastic Database & Direct Mail Specialist to join our dynamic and mission-driven company.
We believe that work should be both fulfilling and enjoyable, and we are committed to creating a positive and engaging environment for our employees. Do you want to make a significant impact in helping underprivileged communities and contribute a meaningful change? As part of our development team, you will work in a supportive environment with a focus on professional growth, collaboration, and innovation. Keep reading to discover this exciting opportunity!
The Database and Direct Mail Specialist is responsible for managing all aspects of the Agency’s donor database and implementing and coordinating direct mail fundraising campaigns. This role involves maintaining accurate donor records, segmenting donor lists, reporting, and ensuring the successful execution of direct mail initiatives.
About Us:
The Action Center, situated in the vibrant community of Lakewood, Colorado, has proudly served as a vital human service organization for more than 55 years. Our long-standing presence in the community underscores our commitment to supporting those in need.
We are recognized for our unwavering dedication to treating every individual with dignity and respect. Our mission centers on delivering immediate and compassionate responses to those facing various hardships. To achieve this, we offer a wide range of resources and services designed to stabilize lives and empower individuals on their journey toward lasting change.
Through our comprehensive programs, we assist community members in overcoming obstacles and building brighter futures, fostering resilience and independence within our diverse population. The Action Center remains a trusted ally in navigating life’s challenges, continuously evolving to meet the needs of our community.
DUTIES/RESPONSIBILITIES
Database Administrative Duties
Conduct a wealth screening annually of all new donors and recommend high value donors to the Director of Development for future major gift cultivation.
Serve as the database power user by overseeing data integrity; assist in the improvement of database capabilities, maintain database entry protocols, as well as train database users to ensure that correct data entry protocols are implemented
Enter and maintain accurate information in the agency donor database and check log, ensuring all financial gifts and significant in-kind donations are properly recorded
Serve as the department liaison to the Finance department, including updates and reconciliation for fund balances and gift transactions; report changes in donor records such as pledges or write-offs
Create and maintain fundraising campaign structures within the department database and ensure campaign gift pledges and payments are properly processed and acknowledged. Track and follow-up on payments.
Respond promptly to requests for information during the preparation for the annual financial audit, and to requests received during the audit
Responsible for administrative and other duties of fundraising events such as the Where Action Matters Charity Event.
Direct Mail Duties
Update donor mailing lists with new addresses for individuals and organizations that have moved using the National Change of Address NCOA Link TM.
In collaboration with the Marketing team, create, implement, and maintain a comprehensive direct mail strategic plan that includes new donor acquisitions, renewals, and lapse donor appeals.
Take the lead role in coordinating all direct response mail appeals. To include working with a mail/print house, coordinating graphics, copy, printing, and postage.
Provide accurate tracking of all direct mail pieces within the database to track various KPI’s and ROI’s. Reporting Duties
Utilizing donor research software, prepare donor research reports for individuals, corporations, and foundations as requested by authorized staff.
Maintain strict confidentiality of the uncovered information, and use the software solely for donor and prospect research. · Provide donor analytic reports to the Development team as requested.
Generate accurate and timely thank you letters and donor acknowledgments; Create and send bi-annual donor pledge reports and year-end summaries
Lead staff liaison to the Emerging Leaders Group
Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Bachelor’s degree or equivalent work experience is preferred.
Two years of work experience in an administrative role is required; with one year of administrative experience in a development department preferred
Customer Relationship Management (CRM) system and research/reporting skills required
Familiarity with donor database software. (ie. Donor Perfect or other databases) and Microsoft Office preferred. or other donor database preferred
Exceptional attention to detail and organizational skills.
Excellent written and verbal communication skills – must be comfortable and effective communicating with donors in person, by phone, or email
Personable and trustworthy with exemplary professional poise; must respect and maintain donor confidentiality
Excellent customer service and problem-solving skills
Excellent organization and administrative skills
Must exercise initiative, and demonstrate flexibility in managing time
PHYSICAL DEMANDS
The work involves the normal physical activity associated with a development department office environment which includes event related activities such as lifting and carrying and off-site set-up/tear down of tables and displays, etc.
WORK ENVIRONMENT
Work is generally performed in an office environment, but may include work at off-site events, including set-up/tear down of tables and displays, etc