Colorado Nonprofit Association

Thrift Store Director

Job Description Summary:

Oversee operations of Thrift Store to ensure it is contributing to SCCC’s mission through financial and programmatic support: provide leadership to staff including facilitating communication and collaboration between the Thrift Store staff and Aspen Ridge staff; ensure maximum sales and profitability as income source for SCCC programs; oversee merchandise, inventory, and expense control, manage operating costs, and marketing merchandise. Ensure satisfactory donor and customer service. Plan and implement store improvements and changes, recommend to CDO long-term plans for Thrift Store within scope of SCCC mission. Oversee store safety improvements and foster safety best practice, in collaboration with the Facilities and Operations Manager.

Essential Functions:

(An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform)

Oversee retail staff and volunteers:

• Build and maintain a quality, effective working relationship with internal and external customers, as well as staff, volunteers and community service workers.

• Train, supervise, and assess staff and volunteers in thrift store and donations room.

• Aim to keep high morale through staff appreciation and recognition; promote and demonstrate teamwork and cooperation. 

• Ensure smooth communication and encourage positive working relationships between the staff and leadership team at Aspen Ridge offices and the retail store staff at the thrift store building.

• Ensure that staff timesheets are complete for bi-weekly payroll.

• Ensure compliance with store and staff policies and procedures through regular store management and staff meetings, store walk through, audits, etc.

• Demonstrates leadership in promoting Justice, Equity, Diversity & Inclusion and supports its organizational goals and initiatives

• Attends at least 80% of All Staff and In Service meetings.

Oversee and manage store retail and donations operations:

• Provide excellent customer service to our donors and customers. Set the standard for customer service for staff and volunteers to follow.

• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.

• Develop e-newsletters, social media posts, and other store communications within guidelines set by CDO and in collaboration with the Marketing and Communications Associate.

• Oversees staff use of the Square point of sale system. Interfaces with Square customer service to problem solve issues that arise.

• Oversee the organization’s incoming donations, pricing, and restocking of the store.

• Develop, implement, and oversee online sales of collectibles/antiques/jewelry and other high-value items.

Oversee building, staff, and volunteers safety and compliance of safety measures:

• Assure that the store is clean and organized.

• Oversee loss prevention and coordinate with Facilities and Operations Manager regarding utilization of the surveillance system. 

• Coordinates routine building maintenance and inspections with Facilities and Operations Manager

• Adhere to all safety practices; demonstrates responsible use of SCCC Information Technology equipment and adheres to SCCC IT protocols.

• Ensures proper procedures are followed in regards to potentially dangerous or hazardous donations or materials 

Minimum Job Requirements/Competencies:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Regular attendance is an essential function. May perform other duties as assigned. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Three or more years of experience in retail merchandising skills 

• Three or more years of supervisory experience – hiring, training, managing, coaching, performance management, and record keeping.

• Excellent interpersonal communication and customer service skills.

• Knowledge of and commitment to safety best practices.

• Ability to effectively manage staff, volunteers, and community service workers.

• Proficiency in MS Office including Outlook, Word, Xcel

• Cash handling experience: counting/stocking tills, handing deposits, following proper security protocols

• Knowledge of accounting systems (like Quickbooks) 

• Intermediate level internet skills

• Experience with Point of Sale systems (like Square)

• Dedication to the mission and values of the Sister Carmen Community Center, and ability to communicate the importance of our mission to staff, donors, volunteers, and the community.

• Must be able to work with a diverse workgroup and serve families with diverse economic, social, racial, linguistic and cultural backgrounds including but not limited to: unhoused, undocumented, refugees etc.

• Understanding of Equity, Inclusion, and Diversity initiatives and strong passion to build understanding around how to create a more equitable organization and community for all stakeholders. 

• Demonstrate commitment to valuing diversity and contributing to an inclusive working and Learning Environment.

• Be open minded to change and learning

Desired Qualifications:

• Associates or Bachelors degree in related field.

• Fluency in Spanish.

• Experience in non-profit thrift stores.

• Knowledge of collectibles and antiques.

• Knowledge of Quickbooks and Square software and hardware.

• Experience with retail marketing 

PHYSICAL DEMANDS: Frequent sitting, Moving, Positions self to get the necessary work done, may need to remain in a stationary position. May have to move equipment weighing up to 50 pounds with help.

WORK ENVIRONMENT: Retail Store and office environment. Moderate Noise. 

May have to work occasional weekends as needed.


Benefit eligibility is based on job type/status:

 Dental and Vision Benefits

 Health Insurance

 Employee Assistance Program

 Flexible Spending Account

 Life Insurance

 Paid Time Off 

 11 Paid Holidays plus additional Floating Holidays

 Retirement Plan

 Professional development assistance

For a complete list of our benefits please visit our website under employment.

Position will remain open until filled