Colorado Nonprofit Association

Parttime Front Desk Attendant

Job Summary:

The Front Desk Attendant for the Providence at the Heights (PATH) Attendant will provide a physical presence to assist residents, enforce the rules of the building and to support the property manager in his/her efforts to ensure the property complies with all legal requirements.  This position will collaborate with the property management team to create a welcoming, trauma-informed care environment.  This position is located at PATH at 15650 E. Alameda Parkway, Aurora, Colorado, and reports to the Property Manager.


Provides a courteous, physical presence at the front desk at PATH in a manner that builds trust in the community.   Staff must remain awake and on site throughout their shift.

Monitoring visitors to the building including requesting ID from visitors, having visitors sign in; and requiring that residents come down to pick up their visitors and escort their visitors out of the building at the end of visits.

Ensuring residents follow all rules and escalating any violations to the Property Manager.  

Responding to residents; questions or concerns or elevating those questions or concerns to the Property Manager and/or Care Manager(s) when needed.  

Answering the property telephone and the telephone for the Property Manager when needed.

Conducting hourly rounds of the property to ensure that the building is secure.

Monitoring security cameras as directed by the Property Manager.

Complete an inspection checklist to ensure the property is safe, clean, and well maintained.

Respond to fire alarms and other emergencies.  Responsible for calling first responders or Property Manager to ensure urgent situations are handled and reported appropriately.

Complete logbook entries, incident, and other reports as needed.

Provide a welcoming, professional presence that serves all residents fairly and consistently.

Attend staff meetings and meeting with supervisors as requested.

Required Skills/Abilities:

To have an understanding, appreciation and commitment to the mission and philosophy of Second Chance Center and the Permanent Supportive Housing model.

Excellent customer service skills and ability to multi-task.  

Ability to communicate effectively both orally and in writing.  

Skilled in conflict mediation and negotiation.  

Ability to demonstrate clear, professional boundaries.  

Ability to work in a team environment.  

Understanding and compassion for very low-income individuals and families and people experiencing homelessness.  

Knowledge and experience in crisis prevention, intervention and resolution techniques and ability to match such techniques to circumstances.

Education and Experience:

High School diploma or GED preferred

Familiarity with office programs and equipment (e.g. Word, Excel, printer etc.)

Proficient in English (oral and written)

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers to handle or feel objects, tools, or controls.

Reach with hands and arms, climb stairs, talk, or hear.

The employee must occasionally lift or move office products and supplies up to 20 pounds.

Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.

Position Type/ Expected Hours of Work:

This is a part-time position for 16 hours per week. You will work all Holidays and there is an opportunity to provide vacation and personal time off coverage. This is an in-office position. The hours are 6:00 AM PM to 02:30 PM on the weekends.