Ronald McDonald House Charitiesof Denver, Inc.
Since 1979, RonaldMcDonald House Charities of Denver, Inc. (RMHC-Denver) has offered
a loving home away from home to families needingto be near their seriously ill or injured children while they’re being
treated at metropolitan area hospitals.
Job Title: Guest Service
Associate
Effective Date: 8/8/24
Reports to: House Program
Manager/VP of Programs
FLSA Classification: Non-exempt
Position Level: Entry-level
RMHC-Denver is seeking a full-time
Guest Service Associate (GSA) to serve as a warm and welcoming front of house
staff member to the families and children we serve. The ideal candidate would be
mission-minded, with a heart for helping others.
To protect the health of the families we serve and our staff, Ronald
McDonald House Charities of Denver has a mandatory vaccination (Covid and
seasonal influenza) requirement for all employees. Exemptions may be
considered.
Job
Summary
This role is responsible for
supporting accommodations with the coordination of in-House check ins, making
sure all check-in materials are complete and ready, support in the coordination
of family programs and attend to in-house families, and cleaning up at end of
shift. This position is also responsible for maintaining a supportive, safe,
and secure environment, directing the work of volunteers, and assuring that
services and programs are provided in a manner consistent with current policy
and procedures. This role requires working directly with hospital and food
partners, volunteers and families which requires the ability to interact in a
thoughtful, energized, and forward-thinking manner. This position is a
multifaceted operator – creative, charming, outgoing, socially sensitive,
flexible, organized, patient, team-oriented and imaginative with a knack for
both detail and spontaneity.
Essential
Duties, Responsibilities & Functions
This job
description in no way states or implies that these are the only duties to be
performed by the employee occupying this position. Employees may be required to
follow other job-related instructions and to perform other job-related duties
as requested, subject to all applicable state and federal laws. Certain job
functions described herein may be subject to possible modification in
accordance with applicable state and federal laws.
1. Family Care/Housing
· Complete check-ins, check-outs, booking,
and room scheduling.
· Appropriately respond to family requests
and needs.
· Conduct House tours for community groups
and guests as necessary.
· Respond to all family questions,
requests, and emergencies.
· Maintain positive working relationships
with hospital staff.
· Accept, process and put away in-kind
donations.
2. Volunteer Program Services
· Assist in meal prep or clean up depending
on shift needs.
· Supervise and assist volunteers with
completing tasks, while maintaining positive relationships and interactions
with the public.
· Monitor and maintain inventory of House
(household items and cleaning supplies).
· Greet, screen, receive, sort, and
inventory all incoming donations, mail and deliveries to House.
3. Facilities
· Clean and keep areas tidy, functional and
welcoming.
· Perform a walk-through of entire House to ensure organization and safety of
guests.
· Log and follow up on all maintenance
issues observed during walk-through of the House.
4. Operations/Security
· Meet with outgoing/incoming staff and
volunteers at the beginning and end of each shift to relay important
information.
· Compile statistical data and do weekly
operations tasks assigned to appropriate shift.
· Be available by phone at all times
while on duty.
· Maintain a safe and secure communal
living environment for families
Education,
Experience & Abilities
· Interest in working with families and
children
· Experience in working with diverse
populations
· Spanish-speakers encouraged to apply
· Knowledge MS Office suite
· Basic computer knowledge with the ability
to learn and use Family Registry
· Strong communication skills
· Good problem-solving skills
· Strong attention to detail
· Flexible work availability
· Willingness to commute to both Denver and
Aurora locations
· Able to handle difficult situations with
confidence and compassion
Physical
Requirements
· Ability to perform physical requirements of an
office-based position, including sitting, standing, lifting, and operating
office equipment.
· Able to lift 25 pounds