Position Summary:
Provides housing-oriented case management services to households who are experiencing homelessness or housing instability. Build trusting relationships with individuals who are seeking assistance from NAHC with the ultimate goal of ending homelessness or housing instability.
Primary Responsibilities:
o Responds to phone calls from individuals inquiring about rental assistance or other needs as well as individuals who walk into the NAHC office seeking assistance to discuss eligibility for rental assistance, provide referrals, and/or schedule appointments to complete NAHC application process.
o Meets with individuals in person to complete NAHC application process once all required documentation has been secured.
o Develops service plans with individuals seeking assistance to stabilize in permanent housing.
o Engages individuals seeking assistance in a trauma-informed and culturally humble manner.
o Assists individuals recognizing and defining their own strengths and service needs.
o Makes direct referrals to specific resources and helps individuals access and utilize services.
o Maintains documentation of all services provided to individuals seeking assistance and records information into NAHC client log and HMIS within 2 business days of providing rental assistance.
o Accepts referrals from other agencies and works collaboratively with staff of all agencies to provide high quality service and care coordination when appropriate.
o Develops and maintains accurate information about subsidized and low-income housing programs, Housing Authority lotteries and waitlists, One Home Coordinated Entry, Low Income Tax Credit units, and other pathways to housing stability and assists eligible clients with applying to or connecting to the appropriate intake staff in those programs.
o Completes housing and other work-related training as needed to ensure optimal services to individuals seeking assistance from NAHC.
o Researches and maintains a directory of community resources to use in providing referrals to individuals seeking assistance from NAHC.
o Must be available by cell phone during all assigned shifts.
o Returns all e-mails and voicemails in a timely manner.
• Administration
o Prepares client and other reports as requested.
o Maintains client and organization files.
• Community Outreach and Engagement
o Attends community events to promote NAHC services.
o Participates in community partner meetings as needed.
Skills and Qualifications:
o High School Diploma or GED plus at least three years of experience in non-profit field providing direct services to individuals and families experiencing homelessness or housing instability.
o People of color are encouraged to apply. NAHC is dedicated to racial equity, diversity, and inclusivity.
o Commitment to working through an equity lens for social, economic, and racial justice.
o Proficient with Microsoft and Google Suite with a willingness to learn new software and online tools.
o Ability to think creatively to solve urgent, last-minute challenges.
o Comfortable with ambiguity, flexible, willing to learn, and passionate about human services for Native American communities.
o Self-directed, able to take initiative, and demonstrated attention to detail and program services.
o Ability to work collaboratively in a team environment and comfortable working with diverse groups of community stakeholders.
o Ability to manage multiple concurrent projects and prioritize appropriately.
o Creative problem-solver with a desire to continuously improve NAHC based on community feedback and new opportunities.
o Strong leadership, diplomacy, interpersonal skills, and ability to show empathy.
Work Environment:
This position works mainly from the NAHC office. Applicants should be self-motivated and able to work independently but can expect significant support from NAHC leadership. Applicants will need their own reliable transportation, as well as a valid US Driver’s License with a clean driving record.