Colorado Nonprofit Association

Front Office Assistant (Temporary)

Mi Casa Resource Center is seeking an individual with excellent customer service skills, intermediate computer skills and high level of attention to detail to join as Front Office Assistant. This is a temporary full-time position from February 1, 2025, through May 15, 2025. The working hours for this role will be 9am to 6pm Monday through Thursday and 9:30am to
4pm on Fridays. This temporary position is eligible to receive health insurance and time off benefits.  

The Front Office Assistant is the face of Mi Casa Resource Center and welcomes,greets and assists guests, participants, and callers to MCRC. This position provides basic information regarding our programs to participants and guests and
supports recruiting into our partner programming. This role is responsible for maintaining a safe and secure facility for staff, participants, and guests of the organization. In addition, this role also performs a variety of office support functions.  

KEY RESPONSIBILITIES 

Operations Tasks

• Provides excellent customer service by welcoming guests, participants, potential participants and greeting callers. 
• Provides information on programs or services to participants and guests by phone, email and in person direct them to the appropriate classrooms or staff.  
• Maintains a safe and secure facility by ensuring that participants and guests follow check in procedures.
• Maintains the welcome area with coffee, water & supplies, and MCRC information in public areas. 
• Maintains knowledge of Mi Casa services, activities and events including schedules and signage. 
• Maintains knowledge of community resources. 
• Collects data regarding calls and walk-ins to provide to management.   
• Assists with recruiting participants into partner programming including ESL, Legal Clinic and Digital Literacy.
• Serves as a backup to the office coordinator on facility issues, as needed.
• May supports program staff with various tasks. 

Fundraising & Grants Management   

• Welcomes/greets/hosts donors or potential donors. 
• Provides administrative support for Mi Casa fundraising events. 

Other

• Performs related duties as assigned.  

QUALIFICATIONS 

• High School Diploma / GED. 
• Bi-lingual (English/Spanish) is required.   
• 1-2 years of customer service/ front office experience.  
• Background check is required 

KEY COMPETENCIES  

• Excellent customer services skills and positive, professional, and friendly demeanor. 
• Intermediate computer skills including word and Excel. 
• Good communication skills, including ability to listen respectfully to different perspectives.  
• High level of organizationand attention to detail 
• Ability to multi-task & prioritize and handle multiple demands in a calm and efficient manner.