Colorado Nonprofit Association

Associate Director of Resident Services

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Associate Director of Resident Services plays a vital role in advancing Mercy Housing’s mission by overseeing resident programs and services across properties within an assigned region. This role is responsible for supervising Resident Services Managers and providing direct management of services. The Associate Director ensures high-quality, supportive services for vulnerable populations, aiming to help residents maintain stable housing and access valuable community resources.

The ideal candidate will have a social services background as well as experience managing, training, and mentoring staff. 

This position offers a hybrid work schedule.

• Oversee implementation of core program/service components as outlined in the Mercy Housing resident program model and oversees progress toward program outcomes at all assigned sites.
• Hire, train, and mentor, and supervise assigned Resident Services managers as appropriate to develop their core skills so they are able to leverage their time to effectively implement Resident Services goals and programs.
• Implement and monitor contracts, agreements, and memorandums of understanding with vendors, agencies, and institutions as necessary for the effective implementation of Resident Services programs in the region.
• Provide leadership in the implementation of Resident Services plans and programs. Collaborate with leadership and other Directors to ensure that all resident services are consistent with and integrated into the national model.
• In collaboration with other regional and national Resident Services staff, assist in the development and implementation of Resident Services policies and procedures.

Minimum Qualifications:

• Two (2) years of experience overseeing the design, implementation, and operations of relevant programs and services.
• Three (3) years of experience in program and staff management.
• Five (5) years prior work experience in community development or social service program development.

Preferred Qualifications:

• Bachelor’s Degree in a related field.
• Master’s Degree in a related field.

Knowledge and Skills:

• Must demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource.
• Must demonstrate knowledge in data collection and analysis.
• Excellent interpersonal skills, written and verbal communication, working collaboratively a team environment with diverse cultures and multiple perspectives and lines of authority, and develop effective working partnerships with religious, education and community groups and institutions.
•  Perform basic computer functions using Microsoft Word, Excel and Outlook.

This is a brief summary of the position and responsibilities.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction record