Colorado Nonprofit Association

SafeCare Family Case Manager – Spanish language skills preferred

The Family Case Manager provides case management services to a caseload of families involved with SafeCare Colorado, an evidence-based program to reduce child abuse and neglect in Colorado. The case manager is responsible for deliverance of supportive and referral services to families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Participates in intake process as needed and assists with the successful enrollment of families into the program.
• Manages all assigned cases and maintains face-to-face contact as defined by the specific case needs.
• Develops and coordinates resources in concert with the Parent Support Provider and providers of pertinent services for each case.
• Maintains regular contact with each family and provides support, education and referral when needed.
• Maintains written case records and prepares necessary reports in a timely manner.
• Builds and maintains working relationships with other service providers in a collaborative planned manner.
• Participates in Lutheran Family Services SafeCare team meetings regarding assigned or prospective cases.
• Assists with retention of families involved in the program.
• Builds relationships with under-resourced, at-risk families and delivers financial health resources and community referrals as needed.
• Maintains client caseload as defined by program administrators.
• Identifies agencies within the community that serve clients who may benefit from SafeCare Colorado in order to maintain a strong referral base.
• Participate in outreach efforts (giving presentations, attending conferences, handing out fliers, meeting with ground level staff, etc.) to community agencies using marketing material provided by The Kempe Center.
• Log outreach efforts, enter data and complete assessments for Kempe quality improvement and CDHS program evaluations.
• Attend off-site trainings and meetings.
• Meet with SafeCare Colorado Site Supervisor weekly.
• Ensure a safe work environment and follow all safety procedures.
• Perform other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Broad knowledge of social work practice, human development, early childhood development, child welfare system and clinical theory; experience preferred.
• Ability to complete trainings on protocols, data collections and assessments used for evaluation of the SafeCare Case Management program.
• Strong knowledge of community resources.
• Skills and sensitivity in working with children and families from a variety of cultural, social, economic and life-style backgrounds with a variety of challenges.
• Ability to communicate effectively in oral and written forms.
• Skills in crisis management, problem solving and mediation.
• Detail oriented, extensive documentation skills, organized and able to work in a multi-tasked environment.
• Ability to self-start, work independently and function well in a team setting.
• Skills in provision of direct services to children and families.
• Computer skills including Microsoft Word, Excel, Access, use of emails and the completion of computer-based forms.
• Possess a valid Colorado driver’s license and automobile liability insurance at the level of
• $100,000/300,000/100,000, with reliable and consistently available vehicle and ability to regularly travel throughout the service area.
• Demonstrates commitment to the Mission, Values and Vision of Lutheran Family Services Rocky Mountains.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree in a human services related field from a four-year college or university plus two years of experience; or equivalent combination of education and experience.