Job Title: SNAP Outreach Navigator
Reports to: Program Manager
Status: Full-time / OT Non-Exempt (Hourly)
Compensation Range: $25.33 – $27.33 per hour * or approximately $52,679.39 – $53,994.77 per year **
* Hourly rate may vary based on qualifications and other possible differentials
** Annual pay may vary depending on number of hours worked
About the Organization
Hunger Free Colorado, a statewide nonprofit organization, connects people to food resources to meet existing needs and drives policy, systems and social change to end hunger. As the state’s leading anti-hunger advocacy organization, Hunger Free Colorado is dedicated to achieving a future in which all Coloradans have equitable access to the nutritious food needed to thrive and reach their full potential.
The organization is committed to achieving racial, economic and food justice and seeks employees who share these values. In 2020, Hunger Free Colorado adopted a new vision for our staff experience: “Employees can exercise influence at all levels of the organization and are provided relevant and intentional opportunities to grow as professionals and people.”
About the Department
The Client Services Department is on the front line of this work, connecting people in need to available food resources. We do this work through two programs:
1. The SNAP (Supplemental Nutrition Assistance Program, formerly known as food stamps) Outreach program, which includes Mobile
Outreach throughout the Denver metro area to support clients in-person and a statewide multilingual Food Resource Hotline,
2. The SNAP PEAS (Partners Engaging in Application Services) program. SNAP PEAS is a network of partner organizations across the state which we empower and support to provide SNAP outreach as part of their work.
This position will work within the SNAP Outreach program, with assignments in both Mobile Outreach and the Food Resource Hotline.
Job Summary
Hunger Free Colorado is seeking a mission-driven, motivated, and highly compassionate Mobile Outreach & Hotline Specialist to provide direct support to people in need by assisting them in navigating benefit systems and attaining resources and benefits they
are eligible for. Support is provided through Hunger Free Colorado Mobile Outreach sites and through the Food Resource Hotline. Additionally, this role will ensure the accurate dissemination of information and application assistance, support expansion opportunities into new communities and build and maintain relationships within communities and related organizations who host Hunger Free Colorado outreach work. This role serves as an advocate for clients by combining empathy, listening skills, and expertise in food resource referrals that result in effective navigation of various systems and connection to resources.
You Are Good At
The successful candidate will be energized by providing direct service in face-to-face community settings and via phone line support. They love to provide exceptional customer service and work with people, proactively engage with those they’ve never met, many of whom may initially be hesitant to speak with Hunger Free Colorado. They can work independently within communities with little to no oversight and are comfortable adjusting their approach to engagement as necessary. They have a strong interest in advocating for themselves and their clients.
Work Environment
Organization-wide
· All positions are required to be Colorado-based. We operate in a hybrid fashion, both in-person and remotely through Microsoft office platforms. The number of weekly in-person days vary.
· We are a dynamic and diverse team representing varied racial, cultural, and religious backgrounds that engages in regular conversations about structural and historical inequities.
Position-specific
· This position requires reliable transportation for regular travel within Denver metro area and into surrounding counties in order to engage with partners in person.
· Ability to work occasional weekends and evenings
Responsibilities
Mobile Outreach Direct Service – Work directly with clients at Hunger Free Colorado Mobile Outreach sites
to:
Direct Hotline Service – Support the Food Resource Hotline by answering calls and reaching out to community partner referrals.
Other Duties
Required Qualifications
Passion for, and commitment to, the mission, vision, and values of Hunger Free Colorado.
Bilingual (fluency in BOTH Spanish and English required)
Ability to work a hybrid position, meaning a combination of both in-person and remote / online assignments.
This position requires regular travel to partner organization sites around the Denver metro area, as well as occasional visits to the Hunger Free Colorado office for team gatherings.
Ability to work independently, maintaining strong communication ties with site contacts, meeting their needs while aligning with Hunger Free Colorado policies and procedures. Ability to work occasional weekends and evenings.
Preferred Qualifications (Not Required)
Interest in, and ability to:
Proactively engage with members of the public, providing high quality direct services in a face-to-face setting.
Work independently and with minimal supervision within a community-based setting.
Connect quickly with people from diverse backgrounds.
Compensation
Compensation for this position ranges from $25.33 – $27.33 per hour, depending on qualifications and possible differentials. This equates to approximately $52,679.39 – $53,994.77 per year, depending on number of hours worked.