Colorado Nonprofit Association

Early Learning Center Operations Assistant

Position Summary 

The operations assistant (OA) is the first point of contact for all Hope House Colorado (HHC) Early Learning Center (ELC) guests, providing a warm and friendly welcome to our teen moms, families, volunteers and visitors. The OA manages the HHC phone system in an efficient and engaging manner and upholds “HHC’s Excellent Environment” standards. The OA sets the tone for all who come through the doors, ensuring each guest feels like they have found a place to belong. Duties and responsibilities also include office administration, building management support, administrative support and volunteer coordination to ensure efficient operations of the organization.
 

What you’ll be doing 

Operational Support 

• Diligently managing the sign in/sign out process for all kids, parents, and guests, and warmly receiving and directing incoming calls, including crisis calls. You must be comfortable upholding standards and safety protocols and managing tension and occasional conflict. 
• Manage child approval pick-up list during drop-off and pick-up time and keep the list updated as necessary. 
• Consistently completing HHC’s Early Learning Center daily operational checklists at the highest level of execution, and monitoring and managing inventory of office supplies 
• Coordinating volunteer receptionists, delegating projects and tasks that utilize each volunteer’s strengths, and ensuring desk coverage when volunteers are unavailable or working away from the desk. 
• Knowledgably provide callers general information about Hope House Colorado, the ELC, donation times/types of donations accepted, and provide referrals to other programs and community partners. 
• Implementing daily opening/closing procedures, including sanitizing common areas, preparing the front entry area, emptying trash and light cleaning. 

Administrative Support 

• Monitor and manage inventory of office supplies; anticipate needs and proactively order supplies to minimize downtime; distribute office supplies as necessary; verify receipt of supplies; and organize for ease of access and maintenance of HHC Excellent Environment standards 
• Complete assigned operations, human resources, IT and facilities tasks for Director of Early Childhood Education and ELC Assistant Director with precision and in a timely manner 
• Efficiently complete administrative duties such as filing, typing, copying, binding, scanning etc. 

Other Duties & Responsibilities 

• Frequently sitting, standing, and walking, as well as bending, squatting, and climbing stairs. The OA must be able to lift and/or move up to 30 pounds. 
• Coordinating, supervising, supporting, and appreciating HHC volunteers 
• Promoting?Hope House Colorado’s Core Values?throughout the organization and external relationships. 

We want to hear from you if … 

• You are available to work onsite at our Arvada location Monday-Friday, 40 hours a week, from 7am to 6pm. (Required) 
• You are friendly, polite, and able to handle difficult situations with tact and professionalism. (Required) 
• You are highly organized, detail-oriented and a self-starter with the ability to work independently and as part of a team. (Required) 
• You have excellent communication and customer service skills in person, over the phone, and via email. (Required) 
• You are flexible and have the capacity to prioritize new tasks. (Required) 
• You have experience working in an office and are proficient in Microsoft Office Suite. (Preferred) 
• You are bilingual in English and Spanish. (Preferred) 

Who we are 

Hope House Colorado is committed to empowering teen moms, changing the future for two generations! We are a future-thinking organization, striving to be experts in our field. We invest in each employee, providing opportunities to pursue individual passions, gifts and strengths. Our staff is a unified team, pursuing excellence in all we do. We serve with integrity, humility, and respect for one another in an environment that combines professionalism with fun, humor, and even a little bit of silliness each day! 

Hope House Colorado Early Learning Center Educational Philosophy

In support of our mission and vision, the Hope House Colorado Early Learning Center believes all children are a gift from God and are created in His image. This belief is at the heart of our philosophy and desire to nurture the whole child in a play-based learning environment that is a fun, engaging, and nurturing place of belonging for children of Hope House teen moms and staff, ranging in ages from 6 weeks to 5 years old. We believe that learning is best supported when built on a strong social-emotional foundation in an environment where children feel seen, heard, loved, and valued and ultimately free to be who God created them to be. We believe in a family centered approach, working in partnership with families to help children build a strong, secure, social-emotional foundation allowing them to realize their full potential. 

Salary Range 

$37,000-$44,000 per year 

Benefits 

Employees who are regularly scheduled to work 24 hours per week or more are eligible for the below benefits 

• Health Benefits: Employees may elect medical, dental, vision & life insurance plans. 
• Simple IRA: Employees may choose to make salary reduction contributions through HHC’s Simple IRA plan and HHC will match the employee’s contribution up to a maximum of 3% of the employee’s annual salary. 
• Vacation: Upon hire, employees earn 6 hours of vacation per paycheck up to 120 hours (3 weeks) in a year. Accruals are adjusted to increase vacation earned per hours worked based on length of employment with HHC. 
• Holidays: HHC observes eleven (11) holidays throughout the year. Salaried employees are paid for these holidays according to the nationally recognized observation day for each holiday. In addition, salaried employees are currently gifted either the week of Christmas or the week of New Year’s off, to be scheduled at the discretion of their supervisor. 
• Sick Leave: HHC provides eligible employees with Paid Sick and Safe Leave (PSSL) and Public Health Emergency Leave (PHEL) in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act (HFWA). 
• Mental Health Days:?Employees are given two (2) mental health days per year to use at their discretion. 
• Employer-Based Child Care Perk:?Employees receive a 30% discount for their child(ren)’s child care tuition if they are enrolled in the Hope House Colorado Early Learning Center. 

Job Application Deadline: December 11, 2024