POSITION SUMMARY
The Community Manager is responsible for managing the daily aspects of property management and maintenance issues of residents and potential renters at a 130-unit apartment complex in Denver. This includes the daily supervision of on-site personnel including office and maintenance staff and workingcooperatively and collaboratively with the Director of Housing (DOH), accounting staff, site program staff, the Volunteer Coordinator and the CEO.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Leases units and maintains full occupancy, minimizing vacancies. Implements marketing and retention programs to attain this goal. Reviews all applications and recertifications for approval. Maintains 95% occupancy.
· Complies with fair housing laws by ensuring that all residents are treated equally and fairly and with the upmost respect and dignity, greeting people by phone and in person with professional and courteous behavior.
· Shows apartments to guests and facilitates both the leasing process and move in when the Leasing Consultant/Asst. Community Manager is not available to do so. Explains deposit requirements and other information for a smooth move in process.
· Ensures that all current or potential renters are provided with rules and procedures of lease agreement and that they understand their responsibilities (using translated materials and/or interpreter services as needed).
· Performs regular property and unit inspections for renewals, move ins and move outs.
· Investigates and resolves property complaints and rental violations.
· Completes guest card information in Yardi Voyager system, follows up with contact and implements, updates and tracks all traffic reports. Ensures that all rental packets are available and information regarding resident selection criteria is forthcoming and understood.
· Works with the Director of Housing to develop and monitor property budgets. Ensures accountability of expenditures and adhere to the guidelines for expenditure and approval highlighted in the authority matrix.
· Completes resident certification, compliance reports and all Yardi management reports in an accurate and timely manner.
· Manages the rent collection and tenant eviction processes. Works closely on both with Director of Housing and Senior Accountant.
· Creates and maintains complete and compliant tenant files including periodic updates of household income and job status.
Completes timely and accurate reports in WMCS each month.
· Recommends annual property level petty cash requests and disbursements within approved limits.
· Provides exceptional customer service to tenants. Returns all phone calls daily, provides information requested and facilitates resource navigation with appropriate program staff.
· Arranges contracts for maintenance, trash removal, landscaping, security and other ongoing services. Creates purchase orders for all maintenance operating requirements and administrative office expenditures. Secure approval from the Director of Housing for purchase orders over $2,500.
· Works with maintenance staff to ensure timely repairs, regular ongoing maintenance and apartment turnover:
o Generates and tracks the execution of daily work orders.
o Creates purchase orders for all maintenance supplies.
o Ensures all safety equipment, fire alarms, sprinklers, etc., are in good order and licensed.
o Ensures units are maintained to Hope Communities’ quality standards.
o Oversees and tracks all apartments turns.
o Completes incident reports.
· Ensures the safety of all residents:
o Works with maintenance technicians to maintain safe facilities and grounds.
o Shares information and tips on safety measures.
o Executes practice sessions for emergency drills and identifies floor captains to facilitate practice sessions.
· Builds and maintains relationships with officials, regulators and members of the community.
· Builds relationships, secures bids and monitors progress and effectiveness of vendors providing services to the property. Ensures contractors are on the approved vendor list.
· Communicates and reports to the Director of Housing any matters regarding liability and risk management issues.
· Holds bi-weekly meetings with the program staff on site to discuss various items of concern and/or interest to both parties.
· Fully supports the work of the program staff and mission of the organization by discussing programs available to residents, assisting with welcome interviews, annual surveys and encouraging residents (adults and children) to participate in workshops, activities and resource navigation.
OTHER DUTIES AND RESPONSIBILITIES
· Participates in all staff meetings as required.
· Promotes resident involvement and responsibility for the overall operation of the facility through participation in the quarterly events and interaction with residents and staff to foster a community environment.
· Attends trainings in order to stay current with affordable housing procedures.
· Supports resident needs by maintaining an up to date directoryof 3rd party service providers.
· Prepares and publishes a community newsletter monthly.
· Supports Hope Communities’ fundraising and outreach programs. Includes attendance and assistance in the preparations and execution as needed.
· Supports and engages in activities to further the mission, vision and strategic plan of the organization. Occasionally represents Hope as requested in the broader community as part of our community-building and engagement objectives, working closely with Hope’s President/CEO on messaging and follow-through.
· Demonstrates the core values of the organization in all that is required in the position.
· Performs other related duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position is responsible for the daily supervision, coaching and evaluation of leasing office and maintenance staff.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Proficiency with Yardi Voyager system property management software.
· Proficiency with MicrosoftOffice programs.
· Background in affordable housing, HOME Units, Low Income HousingTax Credit (LIHTC), and related programs.
· Knowledge of Fair Housing and other housing related laws or regulations.
· Ability to prepare and maintain reports and communicate effectively orally and in writing with a diverse population.
· Ability to use conflict resolution skills both with residents and staff members.
· Ability to analyze, explain and follow site budgets, both operating and capital.
· Ability to read, analyze, and interpret complex documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to make effective presentations on complex topics to management, public groups, and/or boards of directors.
· Must be able to read, write, speak and understand English.
· Possesses a valid Colorado driver’s license; has a reliable and consistently available vehicle and can regularly travel by way of interstate highways and primary and secondary roads in the Denver metro area.
EDUCATION and/or EXPERIENCE
Associates degree (A.A.) or equivalent from a two-year college or technical school and a minimum of one-year related experience with housing or residential experience required.
CERTIFICATIONS, LICENSES, CERTIFICATIONS
None Required