Under the supervision a member of the leadership team the Shelter Case Manager will be responsible for individual case management, providing supervision of the youth at the Spot, group facilitation, youth assessments, crisis phone counseling, client data collection, documentation, file maintenance, reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission. Case Managers will work with youth at either he Spot or a housing program. Urban Peak serves a wide variety of youth in shelter and/or housing that are experiencing homelessness. The continuum of need ranges from high functioning youth to youth with severe behavioral health concerns. This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.
Who You Are:
· A bachelor’s degree in social work, psychology or a related field and a minimum two (2) years’ of experience working with youth; or a combination of higher education and direct full-time experience working high-risk youth
· Experience in providing trauma informed care.
· Experience, competence, sensitivity and ability to connect well and work effectively with the homeless youth community, especially youth who identify as LGBTQ, or are often difficult to engage, mentally ill, addicted to substances or otherwise impaired.
· Skill in negotiating and mediating, particularly in sensitive situations as well as some skill in crisis intervention and de-escalation.
· Able to communicate effectively with a diverse population.
· Able to make independent judgement and sound decisions using available information while maintaining appropriate confidentiality.
· Able to function as a member of a multi-disciplinary team and work with collaborating agencies.
· Able to manage tasks and activities in an environment that’s sometimes includes conflict and chaos.
· QMAP certified or eligible for QMAP certification
· Insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency and/or transport youth using an Urban Peak vehicle and an approved personal vehicle
· Ability to pass both federal and state background checks and a pre-employment TB Screening
What You Will Do:
Wednesday 9am to 7pm; Thursday 11am to 9pm; Friday and Saturday 10am to 8pm
Who We Are:
Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 15 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.
Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 40-bed shelter for youth ages 15 through 20, a daytime drop-in
center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth
served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin,
religion, class, educational background, sexual orientation, gender identity, or ability status.
The Denver Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We pohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.