Colorado Nonprofit Association

Thrift Store Coordinator

Job Title: Thrift Store Coordinator

Job Location: Golden Pantry and Thrift Store, 1401 Ford St., Golden. CO 80401

Status & Classification: Regular | Part-Time | Non-Exempt

Pay Rate: $18-$23/hour (depending on experience)

Work Schedule: Tuesday-Saturday, 9:30 a.m.-4:15 p.m. This position is required to work Saturdays and must accommodate a flexible work schedule
including some weekdays, holidays, evenings, and occasional special events.

Organization Overview: Golden Pantry and Thrift is a non-profit organization that provides a sustainable food pantry and financial assistance to our community in crisis and/or experiencing hardship. We strive to create an inclusive and welcoming environment for all who seek our services. 

Summary: The Thrift Store Coordinator will play a key role in the daily operations of the thrift store, ensuring a positive shopping experience for customers and clients. This role requires a friendly and customer-focused individual who can handle various tasks, including sorting and pricing merchandise, customer service, operating the cash register, and maintaining a clean and organized store environment. A key component of the role includes the recruitment, training, scheduling, and supervision of thrift store volunteers to enhance store operations and community engagement. This position is currently part-time with the potential to become full-time.

Essential Duties & Responsibilities: Please Note: this list is not all-inclusive but is intended to be a general guide to the essential dutiesof this position.

• Open and close the store, ensuring readiness for customers and maintaining clean, safe, and attractive displays.
• Answer questions and provide information about store policies, merchandise, and promotions.
• Oversee daily cash handling, point-of-sale systems, and reconciliation procedures.
• Manage inventory donations, including intake, sorting, pricing, and merchandising.
• Monitor store performance, track sales, and implement strategies to increase revenue.
• Ensure the quality and condition of items are suitable for sale.
• Create attractive and organized displays to enhance the shopping experience and maximize sales.
• Recruit, train, schedule, and supervise thrift store volunteers.
• Foster a positive, inclusive, and motivating environment for volunteers of all ages and backgrounds.
• Provide ongoing coaching, recognition, and feedback to volunteers.
• Collaborate with the Pantry Manager to assist clients in accessing clothing and essential items during times of need, ensuring compassionate and timely support.
• Maintain accurate volunteer records and communicate regularly with the Executive Director.
• Ensure all customers and donors receive excellent, respectful service.
• Resolve customer inquiries and issues professionally and in alignment with the organization’s values.
• Share the organization’s mission and programs with the public to build awareness and support.
• Represent the store and organization at community events when needed.
• Report to the Executive Director and collaborate closely with leadership on store strategy, goals, and performance.
• Participate in regular staff meetings and contribute ideas for improvement and growth.

Requirements

• High school diploma or equivalent.
• Previous retail or customer service experience.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Basic math skills and ability to handle cash transactions accurately.
• Ability to lift and carry 40+ pounds and perform physical tasks associated with stocking and moving merchandise.
• Flexibility to work varied hours, including holidays.
• Experience in a thrift store or second-hand retail environment perferred
• Passion for community service and sustainability.
• Bilingual in English and Spanish is a plus.