Colorado Nonprofit Association

Office Manager – Bilingual (English and Spanish)

ABOUT FAMILIES FORWARD RESOURCE CENTER

Families Forward Resource Center (FFRC) is a full-service family resource center providing supportive services and programs to northeast Denver and north Aurora metro areas. Our mission is to enrich entire families through partnerships and services that create a safe, healthy, and connected community. FFRC has been serving the Far Northeast Denver and Aurora communities for over 20+ years. FFRC’s flagship program, Healthy Babies, Strong Families, is dedicated to advancing Black Birthing Justice through the provision of direct services, case management, resource navigation, and group-based education and system’s level change through community partnerships, collaboration, coordination, and advocacy.

POSITION SUMMARY

Families Forward Resource Center (FFRC) is seeking a full-time Office Manager. The Office Manager is the first point of contact for our organization and is responsible for creating a warm and welcoming environment. The Office Manager’s duties include providing administrative support, welcoming guests, and greeting visitors and participants. Coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Support program enrollment and warm-handoffs for existing and potential program participants including a high level of working knowledge of FFRC programing and appropriate organizational referrals.

To be successful the Office Manager needs to have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. The ideal candidate will be professional, well organized, and comfortable working in an environment where daily tasks can vary day-to-day based on client volume and degree of needs.

ESSENTIAL DUTIES

Under the supervision of the Executive Director, the Office Manager will:

Knowledge, Skills, Abilities and Accountabilities

MINIMUM QUALIFICATIONS

Education/Experience