Colorado Nonprofit Association

Volunteer Services Coordinator – 30 hours per week

Are you compassionate about animals and have a desire to speak for those who cannot? For over 110 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. If you work well with people too, join our team and help us provide that voice.  

Purpose of Position:  Provide volunteer program support at the Buddy Center in Castle Rock and the Harmony Equine Center in Franktown, as well as general administrative support to the Volunteer Services department.  

Responsibilities

• Serve as a liaison between operations staff and volunteers
• Collaborate with departments to ensure appropriate levels of volunteer coverage
• Facilitate onboarding process for prospective volunteers
• Support facilitating group trainings as needed
• Conduct recruitment efforts to generate program interest in the community
• Interview prospective volunteers and assign them to areas of interest
• Coordinate community service volunteer program at Buddy Center, including processing applications, running background      checks and managing communications, while maintaining confidentiality
• Update and revise training materials as necessary
• Organize and maintain new volunteer paperwork and supplies
• Coordinate all aspects of Buddy Center Summer Teen Program, including recruitment, training, communications and reporting
• Monitor volunteer attendance, and follow up with volunteers who do not meet service requirements
• Create and distribute a monthly newsletter for each facility
• Plan and facilitate volunteer engagement events
• Resolve volunteer issues as they arise
• Assist current and prospective volunteers as needed throughout the day while providing excellent customer service

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Flexibility
• Time Management
• Conflict Management

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position may require travel to different work sites

Schedule: 5, 6 hour days; Tuesday-Saturday

Compensation: $21.60-$22.58 (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level.  Potentially subject to animal bites and scratches.  Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

We will begin reviewing applications as they are received and anticipate closing the application period on November 14, 2024. 

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Excellent organizational and planning skills
• Strong written and verbal communication skills
• Strong customer service skills
• Proficiency in Microsoft Office programs
• Experience speaking in large group settings

Required

• Education: High school diploma or equivalent
• Work Experience: Three years of customer service experience including working with volunteers

Desired

• Experience working in a volunteer or training department for a nonprofit organization
• Experience with volunteer management software