Colorado Nonprofit Association

Lead Counselor (State Health Insurance Assistance Program)

The hiring salary range for this position is $5,003.44 – $6,006.16/month or $2,501.72 – $3,003.08/semi-monthly depending on qualifications.

The Denver Regional Council of Governments serves as a visionary leader along Colorado’s front range. We tackle the BIG issues, like growth and development, transportation and meeting the needs of older adults. Our success is built on, and defined by, long-standing partnerships and serving as a forum for discussing these and other emerging issues in an effort to collectively find innovative solutions. DRCOG is a Regional Planning Commission per Colorado state statute, is the federally designated Area Agency on Aging (AAA), and the Metropolitan Planning Organization (MPO) for the Denver region. Our culture and values fuel and inform the work we do, and employees are rewarded with competitive compensation, generous benefits and an adaptable work environment. Sound like a good fit? We’d love to meet you! 


This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Division.

• Performs client interviews, intake and assessments to determine service needs and resource requirements; serves as an agency representative with other service providers to address service requirements, availability and needs assessment; makes resource referrals to both internal and external programs; provides client advocacy based on required situations. 

• Evaluates and documents program eligibility status; determines case safety level, emergency status and/or need for crisis intervention or mandatory reporting; determines, develops, and communicates client service action/case plans; monitors and documents plan status and performs follow up on case services; evaluates plan outcomes.

• Coordinates the exchange of service information and service care provision with other agencies; provides recommendations regarding course of action; assists in conflict or behavior management; and assists in the resolution of disagreements among clients, families, systems and service providers.

• Monitors client status; provides counseling and intervention support; conducts on-site client visits and perform comprehensive needs assessment; performs safety and risk assessments; determines crisis intervention needs; monitors services and makes plan adjustments as client needs change; escalates case management supervision as required.

• Prepares, documents and maintains case and/or program information; collects, manages and analyzes data to produce reports documenting program measures and outcomes; provides recommendations; ensures the maintenance of timely program or case activity tracking, reporting and applicable billing.

• Provides training and community education for groups and individuals; researches and identifies community service needs; collaborates with stakeholders and makes program, process and community service recommendations; prepares and disseminates information; and performs outreach for care improvement. May be responsible for securing, monitoring and reporting special program funding.

• Performs other duties of a similar nature and level as assigned.

• Providing Medicare beneficiaries with objective and accurate information on all aspects of Medicare benefits. 

• Recruits, interviews and vets volunteers; provides onboarding, training and scheduling of SHIP volunteers.

• Ensures volunteers are staffed to support SHIP operations

• Responds to and address complaints about benefits and insurance; work to resolve issues, advocate for clients and appropriately refers cases if necessary.  

• Work to address systemic problems in service or assistance with Social Security, Medicare, Medicaid, etc. and report to the SHIP program manager.

• Assisting in developing internal processes for referrals, escalating cases, documentation between the SHIP and other programs in the Area Agency on Aging (AAA).

• Assisting with ordering and distributing Medicare publications; works with Aging Services Supervisor to design and print other marketing materials as needed.

• Assisting with outreach activities and trainings for Medicare beneficiaries and service providers.

• Ensuring compliance with SHIP and Older American’s Act (OAA) program standards and updates policies and procedures, as needed. 

• Provides trainings on Medicare and other benefit programs to professionals and community.

• Develops and maintains relationships with other volunteer organizations

• Maintains accurate records and statistical activity reports on volunteer participation 

• Age and disability related issues and concerns of adults, their families and caregivers.

• Aging and disability area networks and resources.

• Principles and applications of critical thinking and analysis.

• Best practices, trends and emerging technologies.

• Principles and practices of program administration and management.

• Principles and methods of qualitative and quantitative research.

• Modern budget practices.

• Record management principles.

• Applicable federal, state and local laws, codes, regulations (based on assignment).

• Customer service principles.

• Specialized equipment relevant to area of assignment.

• Modern office technology.

• Best practices in volunteer recruitment

• Best practices in volunteer management

• Researching industry trends, solutions and best practices.

• Performing clinical assessment of client situations to determine case management and/or emergency needs.

• Conducting interviews to determine client or program service needs and/or intervention.

• Gathering data, analyzing findings and applying logic and reason.

• Interpreting, monitoring and reporting information and statistics.

• Authoring original reports, documents and presentations.

• Compiling and sorting data and articulating issues and recommendations.

• Coordinating deadlines and prioritizing competing demands.

• Maintaining program or case information.

• Exercising confidentiality.

• Collaborating and facilitating communication with program stakeholders.

• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).

• Providing customer service.

• Utilizing a computer and relevant software applications.

• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

• Maintaining volunteer program documentation


Bachelor’s degree in gerontology, social work or related human services field and at least one to three years of related human services experience.


An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

STATUS: Full-time, Non-Exempt 


Depending on assignment, some positions may require:

• Certified Information & Referral Specialist for Aging/Disabilities (CIRS-A/D) certification.

• Valid Colorado Driver’s License and access to an automobile or to substantively equivalent alternative transportation.

• SHIP and SMP certification within one month of hire (provided- on the job training).


The hiring salary range for this position is $5,003.44 – $6,006.16/month or $2,501.72 – $3,003.08/semi-monthly depending on qualifications.


To view the full job description, a complete listing of benefits, and to apply for this position, please visit our website at  

This position is open until 5:00 p.m. Mountain Time on Tuesday, July 16, 2024.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.