Colorado Nonprofit Association

Guest Services Host

Description

If you like to help guests plan an exciting day, can start a conversation with a stranger, and want to work with a fun team, consider joining the Guest Services team as a Host!  

The Guest Services Host position is highly interactive with our guests in a dynamic and fun working environment. Located throughout the Museum, our host team provides excellent customer service through ticket & membership sales or while operating one of our exciting experiences. You’ll welcome our guests to the Museum at the ticketing desk, usher our guests into one of our theaters, operate a virtual reality experience, and more while setting the tone for a great Museum experience. You’ll even get to see an Infinity movie or Planetarium show in the process. How can you beat that?   

Job Class: Part Time
Hiring Range: $20.00
Work Schedule: Part time (Monday, Friday, Sunday) (Friday, Saturday, Sunday) (Thursday, Friday, Sunday)

Essential Duties

• Provides engaging and meaningful guest experiences through outstanding customer service and assistance at various Museum venues.
• Uses ticketing system for point of sale transactions, membership enrollment/renewal, and basic sales order.
• Ushers guests into the Infinity Theater: check tickets, distributes and collects glasses, provides customer service as needed in the theater.  
• Ushers guests into the Planetarium Theater: check tickets, runs show controls and provides service in the theater.  
• Operates Virtual Reality Experience: Orient guests to the experience, assist with VR headsets, engaging in basic technology troubleshooting as needed. 
• Provides a welcoming, safe and fun environment for our guests through outstanding service and guest assistance. 

Minimum Qualifications/Requirements

High school diploma or equivalent required 

Able to work holidays, weekends, and evenings 

• 1 years’ experience in a fast paced service environment.

Ideal Candidate Will Be/Have

Excellent customer service   

Bilingual is a plus (Spanish/English) 

Cash handling experience