The application window for this position has an anticipated end date of 03/20/2025.
Company Overview
The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musicals, and innovative, immersive experiences. Through these experiences and alongside our robust Education program, we engage hundreds of thousands of visitors each year.
The DCPA’s workforce includes more than 300 employed team members in non-union and union positions (in partnership with seven unions). In addition, we employ hundreds of artists and contractors annually. We have a strong volunteer program which includes more than 300 volunteers.
Our Mission: “We engage and inspire through the transformative power of live theatre.”
Culture Statement
For more than 40 years, creativity and community have been the foundation of the Denver Center for the Performing Arts’ success. As a leading cultural organization in the Rocky Mountain West, we are actively participating in a cultural evolution of belonging and anti-racism. Our commitment to reflect the diversity and priorities of our community — in our workplace, audience and programming — has never been more present.
We believe that the theater can transform us — and be transformed by us. We invite you to be part of our Team.
Job Purpose
The Manager of Event Operations reports to the Director of Venue Operations and is responsible for coordinating with internal stakeholders and external partners to ensure transitions between events and public engagements go smoothly. This position will develop and maintain best practices for front of house space transitions and back of house event facilities, manage day-to-day operations, ensure quality expectations and shared responsibilities are met for vendor partners including preferred caterers, exclusive beverage distributor, equipment rentals partner, and laundry provider. The Manager of Event Operations will also manage a team of occasional team for room conversion, set-up, and strike for public spaces and all event facilities.
This position is responsible for supervising the events loading dock, kitchen, and designated catering work areas, as well as scheduling event support teams, vendor delivery windows, and setup/strike crews. This position will partner with both Event Services and Patron Experience team members to ensure all expectations are met.
Duties and Responsibilities
Event Logistics
• Coordinates room conversion, setup, and strike needs for events.
• Works closely with team members, vendors, and clients to obtain and detail accurate events specifications so that expectations are met or exceeded.
• Develops instructional packets for team members to ensure event spaces and public spaces are ready in accordance with the event timeline
• Coordinates with the Patron Experience team and other internal stakeholders to ensure lobbies and other public spaces are set properly during the run of each production, as well as between productions.
• Attend weekly Event Production meetings to review all event details for upcoming events and recap past week’s events.
• Develops, maintains, and trains team on standard operating procedures for assigned areas.
• Participates in venue walk-throughs with vendor partners prior to event date to review delivery location, load-in windows and parking options.
• Partners with Event Managers to schedule load-in/load-out windows for catering loading dock, coordinating with multiple vendors and adhering to event timelines.
• Distribute and contribute to post-event reports, event analysis, and financial reports as needed.
• Establishes and supports back of house operations goals and prioritize plans as needed to accomplish successful partnership with vendors as well as cleanliness and organization of all spaces.
• Assists leadership in understanding ever-changing needs, finding opportunities to exceed expectations and improve efficiencies in order to grow the customer experience.
• Fosters innovation and creativity towards problem solving in real-time, prioritizing excellence in customer service.
• Conscientious of DCPA operational practices & procedures to protect DCPA facilities, assets and equipment.
• In the event of a crisis, emergency or fire alarm, assist the Incident Coordinator as part of the crisis management team with any event communications and possible evacuation of the event space as needed.
Supervision & Team Scheduling
• Responsible for hiring, training, managing, and scheduling occasional room conversion team in partnership with the Director of Venue Operations.
• Supports scheduling for additional staffing needs as necessary, including coat check, security, fire department, etc.
• Collaborates with the Technical Director & Technical Manager on Technical team needs.
• Liaison to Engineering (HVAC), Maintenance, Patron Experience, and theatre company labor as needed.
Vendor Liaison
• Liaison between internal team and vendors, and primary vendor partner contact.
• Continued development and support of vendor partner onboarding practices that ensures a strong understanding of DCPA best practices, conduct expectations, health & safety policies and emergency procedures.
• Assist with planning and execution of bi-annual vendor personnel trainings
• Communicates load-in, load-out, cleaning, and pick-up expectations to vendor partners in anticipation of future events to ensure smooth transitions between events.
• Oversees all kitchen and loading-dock related equipment and coordinates additional cleaning or maintenance in loading-dock, kitchen and designated catering work areas as needed, identifying trends and making recommendations for improvements.
• Supervises event Food & Beverage operations, in collaboration with Event Managers & Event Captains, and ensures compliance with best practices, policies, and procedures.
• Negotiate agreements with outside providers and subcontractors to ensure lowest cost and highest quality of service.
• Maintain accurate vendor database in Event Operating Software (currently Momentus).
• Coordinates permitting as needed for F & B operations, kitchen, parking, etc.
Qualifications & Skills
• A minimum of five years of experience in event operations or related field is required.
• Bachelor’s degree in related discipline, or an equivalent combination of education and experience from which comparable skills may be acquired.
• Excellent communication (written and verbal) and interpersonal skills to build partnership, trust, respect, and cooperation between internal stakeholders and vendor partners.
• Impeccable organization and task management skills.
• Exceptional customer service.
• Self-motivation, organization and strong project management skills.
• Proven ability to collaborate in a team setting, to develop effective and engaging events that achieve client goals within budget.
• An emphasis on accuracy and thoroughness with business acumen; supported by skills in critical thinking and a proactive approach to problem solving.
• Must demonstrate patience and the ability to remain calm in stressful situations.
• Strong computer skills with advanced knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Experience in Momentus and VectorWorks helpful.
• This position requires a flexible schedule and the ability to work nights, weekends, and holidays as needed.
Supervisor Responsibilities
4-8 occasional team members
Working Conditions
This position operates in professional office, events/ballroom environment, and theatre lobbies during regular business hours in addition to nights and weekends. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, in addition to technology specific to this role. The possibility of operating in a remote environment on certain days may be an option.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear, and consistently communicate over the phone, radio, email, interoffice chat, and in person throughout scheduled shift, in addition to spending long/extended periods in motion. The employee frequently is required to move around the office and work environment, use hands to handle or feel; and reach with hands and arms, lift at least 50 pounds, and react quickly, specifically when directing attendees as mapped out in emergency plan.
Compensation
$65,000 – $75,000 annually