Colorado Nonprofit Association

Assistant Theatre Services Manager

The application window for this position has an anticipated end date of 11/25/2024.

Company Overview

The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musicals, and innovative, immersive experiences. Through these experiences and alongside our robust Education program, we engage hundreds of thousands of visitors each year. 

The DCPA’s workforce includes more than 300 employed team members in non-union and union positions (in partnership with seven unions). In addition, we employ hundreds of artists and contractors annually. We have a strong volunteer program which includes more than 300 volunteers. 

Our Mission:  “We engage and inspire through the transformative power of live theatre.”

Culture Statement 

For more than 40 years, creativity and community have been the foundation of the Denver Center for the Performing Arts’ success. As a leading cultural organization in the Rocky Mountain West, we are actively participating in a cultural evolution of belonging and anti-racism. Our commitment to reflect the diversity and priorities of our community — in our workplace, audience and programming — has never been more present. 

We believe that the theater can transform us — and be transformed by us. We invite you to be part of our Team. 

Job purpose

The Denver Center for the Performing Arts (DCPA) is accepting applications for the position of Assistant Theatre Services Manager. The Assistant Theatre Services Manager serves as the manager on duty of the venue by providing exceptional customer service to the patrons, providing management support to the House Managers/volunteers and ensuring the theatre, lobby and auxiliary locations are safe, clean and in working condition. 

Duties and Responsibilities

• Provides the utmost in customer service.
• Supports guests accessible requirements, including solving seating concerns in coordination with Box Office.
• Responsible for usher check-in procedures, night-of show usher conversations, lobby safety checks and resolving on-site patron complaints with Box Office team.
• Oversees the training and performance of all lobby usher positions including Galleria greeters, lobby greeters and Bonfils lobby patron services volunteer.
• Oversees the House Management team during show shifts to ensure smooth show, from pre-show to end of show experiences.
• Clearly communicates with Engineering, Facilities, Events and Box Office to resolve any noise or temperature concerns during a performance.
• Communicates the front of house and house report notes into a concise and professional report which is nightly distributed to the current internal email list.   Additional notes, including usher concerns or compliments, situation details, engineering work orders, etc, are to be sent via separate email communications.
• The Assistant Theatre Services Manager is a part of the Crisis Management Team and is Manager on Duty in coordination with the Stage Manager and Events Manager in case of emergency situations in the theatres on the Bonfils Complex and Garner Galleria Theatre.  The Assistant Theatre Services Manager will work to resolve the issue with first response personnel, production team and security.  Assistant Theatre Services Manager is expected to clearly and quickly communicate any situations with the Theatre Services Manager and complete required paperwork.
• Assists in scheduling volunteer ushers via Volgistics system and updating performance notes for staff and volunteers.
• The Assistant Theatre Services Manager is expected to perform as a House Manager when scheduled as such.

Primary Skills and Qualifications:

• Customer Service
• Communication
• Responsibility
• Time Management
• Organization
• Discretion
• Problem Solving
• Volunteer Management (8-45)
• Crisis Situation Management
• Must be able to lift 30 pounds
• Ability to adhere to compliance and security and safety procedures
• Position requires walking, climbing stairs, reading tickets in various forms, using technology including computers, ticket scanners, radios, earpieces and microphones.
• CPR Trained
• Knowledgeable regarding Americans with Disabilities Act and 2010 Revisions
• Experience Managing up to 50 staff
• Weekly Availability of at least 12 hours per week including nights and weekends.

Working Conditions

Front of house, lobby, and theater environment. A portion of duties are likely to be performed in very low lighting.

This position requires availability on nights, weekends and holidays.

Physical Requirements

Must be able to physically move through the theatre and lobby, walking, climbing stairs, reading tickets in various forms, using technology including computers and ticket scanners. Ability to lift 30 lbs.

Direct reports/Supervisor Responsibility

Oversees house managers, ushers, and patron services each show. Sends out detailed show report.

Compensation

$24.00 – $26.00 Hourly

The DCPA does not require applicants to disclose age, date of birth or dates of attendance and/or graduation from an educational institution in their application for employment. Applicants may redact these and other applicable dates from their resume, transcript, and any other material that they submit as part of their application for employment.

In order to provide high quality, culturally competent care to our patrons, students, guests and team members, it is of highest importance that our hiring practices reflect our values by offering an environment that celebrates diversity and embraces inclusion. All of our team members – regardless of race, ethnicity, sexual orientation, gender identity, age, language, abilities/disabilities, socioeconomic status, geographic region, or other defining characteristics – should feel welcome and valued.