Colorado Nonprofit Association

Energy Concierge

Position Summary: The Energy Concierge provides critical support to the day-to-day activities of the programs and services staff. This position provides timely and well-informed responses to customer/community inquiries regarding the Community Office for Resource Efficiency (CORE) programs. Internally, this position ensures timely and accurate program support for achieving effective and efficient operations, program delivery, and management. The Energy Concierge position requires exceptional organization and time management, problem-solving, teamwork, customer service, and the ability to anticipate needs when possible.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to satisfactorily perform the following; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

With direction from lateral staff or direct supervisor:

• Serve as an Energy Concierge to guide potential and existing participants through CORE’s programs.
• Use Salesforce, a project management system, email, and other tools to communicate and organize customer information.
• Proactively manage leads and existing participants by serving as their main point of contact.
• Prioritize needs to contact participants directly via phone and email.
• Provide participants with information on CORE’s programs and available rebates and grants to support energy improvements in their buildings. 
• Schedule meetings, calls, or energy assessments between participants and other CORE’s on-staff energy advisors or contractors. 
• Process incoming requests on Salesforce to submit outgoing requests to Finance to pay participants, contractors, and energy assessors for incentives and contracted work.
• Coordinate with building owners and operators to collect energy and water use data consent forms and energy and water use data files. Fieldwork and data entry work may be included.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form and verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability – Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Planning & Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Quality – Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.
• Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Preferred: Basic knowledge of energy use in buildings and how energy use in buildings contributes to community greenhouse gas emissions. Desire and ability to increase knowledge in these areas. Passion for these areas. 
• Preferred: one year of related work experience.
• Ability to thrive in a feedback-rich organization. 
• The ideal candidate will have exceptional organizational capabilities, provide deliverables by deadlines, apply problem-solving skills, and offer support as needed.
• Bring a strong customer service orientation and unparalleled commitment to excellence with both clients and community partners.
• Flexibility and adaptability to the changing demands of a small organization.
• Fluent English. 
• Preferred: Intermediate to advanced Spanish.  
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Preferred: Experience with software including or similar to Salesforce, Gmail, Slack, Microsoft Excel, and Microsoft Word.
• Valid Colorado State Driver’s license and ability to be insured.
• Ability to take initiative and to work independently is required.

Language Ability: Read, analyze, and interpret scientific and technical journals, financial reports, and legal documents. Respond to inquiries or complaints from customers, agencies, or members of the business community. Write speeches and articles for publication.

Mathematical Ability: Work with mathematical concepts such as probability and statistical inference, as well as the fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Define problems, collect data, establish facts, and draw valid conclusions. Interpret various technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: Understanding of basic office applications including MS Office (Word, Excel, Outlook).

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must wear appropriate clothing to meet the public. Business casual for the office is preferred.
• Subject to multiple daily demands.
• May require work on weekends or evenings.
• Hybrid office working location.
  

Physical Demands: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Communicating with others to exchange information.
• Adjusting or moving objects up to 20 pounds in all directions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.