Colorado Nonprofit Association

BILINGUAL ENROLLMENT COORDINATOR – TEMPORARY, PART TIME

Job Summary

The Enrollment Coordinator (EC) is an important, front-facing member of the Community Collaborations team, and regularly interacts with community members using Community Food Share’s pantry programs. This position is responsible for processing applications and enrollments for Community Food Share’s direct distribution programs, including the Feeding Families Onsite Pantry and Mobile Pantries. This position may also support the Blue Spruce Neighbors program as needed. These responsibilities will include weekly data entry in the Community Connect and Service Insights databases for program participants, ensuring both physical and electronic records are accurate. The EC supports programs with annual renewals (updating program participants’ information), enrollment updates, and verifying eligibility documentation — at both on and offsite locations. This position also supports our Community-Centered Research Analyst with translations for survey work. Bilingual in English and Spanish is a requirement. 

This position regularly commutes to offsite pantries and community buildings throughout our service area. Mileage reimbursement is available.  

This position is temporary for up to 120 days. 

The work schedule is 8:00 AM-4:30 PM, Tuesday-Friday. One day of the month will require working 10:00 AM-6:30 PM on a Thursday. Occasional evening and weekend work may be required.  

 Community Food Share Programs and Enrollment

· Greets and warmly welcomes new and returning program participants while working alongside Feeding Families check-in volunteers in the Feeding Families pantry lobby. Responsible for assisting participants with completing their enrollment forms and verifying form completeness and accuracy. 

· Prioritizes creating a warm, welcoming environment, while also adhering to program eligibility requirements. Upholds requirements with a firm, fair, yet friendly demeanor.  

· Consistently gives top notch customer service to participants, volunteers, and visitors. Utilizes de-escalation and conflict resolution techniques if needed. 

· Oversees check-in process in the Feeding Families lobby and assists participants and volunteers as needed with program and enrollment questions. Manages the Wait Well system and queue order while working in the Feeding Families lobby. 

· Responsible for maintaining a clean and organized lobby and front desk area, ensuring that paperwork and flyers are restocked at the end of each day. 

· Possesses knowledge of the local nonprofit community and is able to speak to Community Food Share’s distribution programs proficiently, in addition to making referrals to other organizations and programs as appropriate using platforms like Unite Us and FindHelp.org 

· Responsible for data entry for both Feeding Families and Mobile Pantry programs on both a daily and weekly basis. Ensures data on enrollment forms is complete and accurate to ensure data integrity. 

· Oversees and checks volunteers’ work.  

· Ensures accuracy and data completion for TEFAP (The Emergency Food Assistance Program). 

· Assists with flyer creation for programs as needed. Assists with translation required for printed materials.  

· Helps to build and prepare food delivery boxes for VIA Mobility pick up, following any dietary requirements, and enters the service on Community Connect. 

· Supports the Neighbor Engagement Manager, the Director of Community Collaboration, the Community-Centered Research Analyst, and Collaborations
Team as needed. 

Community-Centered Research & Data Collection  

· Helps conduct intake at all Mobile Pantries to ensure consistent data collection and a smooth customer intake process and to support volunteer gaps in coverage as needed. Assists with enrollments/qualification and check in at Mobile Pantries. Utilizes Service Insights database (SIMC) at Mobile Pantries. Can expect to visit Mobile Pantry locations multiple times a month.  

Information/Records Administration 

· Keeps all participant information and data confidential. Responsible for data entry and data maintenance in the Community Connect (CC) database and the SIMC database. 

· Works with the Community Centered Senior Research Analyst as needed to ensure data accuracy and timely data entry. 

· Responsible for filing paper enrollment forms and removing old forms according to the filing system protocols.  

· Occasionally executes administrative tasks and general office duties with the Collaborations Team, which may include preparing and sending correspondence and mailings, updating documents, data entry, photocopying, filing, and other light clerical work. 

Other Responsibilities as Time Allows

· Supports the Community-Centered Research Analyst with surveying, interviewing, and feedback collection at Mobile Pantries and at various low-income housing sites across Boulder and Broomfield Counties.  

· Support with face-to-face interviews and surveys. Provides support with written and verbal translation for English to Spanish. Utilizes technology to assist.  

· Downloads participant information and uploads it into SlickText and Mail Chimp.  

· Compiles participant data and other information as requested. 

· Assists with technology transitions, record keeping, and file organization.

Culture

· Promotes collaboration and communication among all Community Food Share staff to ensure successful program implementation and ongoing program support. 

· Considers the benefits and consequences to their peer team before acting, openly shares ideas and information with others, effectively completes work activities with and through others, helps others achieve goals and complete work to meet the needs of the team and the organization. 

· Ensures own work is accurate and timely and operates with a culture of accountability while maintaining customer service to donors, participants, volunteers, and other stakeholders — external and internal — as a priority. 

Travel

· Travel locally in service area will be required. 

 The above is a fair representation of the duties and responsibilities for this position but is not meant to be all inclusive. Other duties may from time to time be assigned at the discretion of the Neighbor Engagement Manager or the Director of Community Collaboration.  

 Qualifications & Skills

Alignment with Community Food Share’s mission and a compassionate appreciation for hunger issues are essential to the successful performance of all responsibilities. The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the essential functions of this job: 

Education and Experience

· Associate degree or bachelor’s degree in social work, human services, public health, education, or other related field of study. Significant experience may be a substitute for education. 

· One to three years’ experience working with individuals and families in social work, human services, nutrition, or related field. Previous non-profit experience a plus. 

· Bilingual in English and Spanish required, with ability to speak, read, write, and translate fluently.

· Strong customer service skills preferred.  

· Experience in databases, data management and record-keeping. Front desk or customer service experience strongly preferred. 

· Demonstrated written and interpersonal skills. 

· Must possess a valid Colorado Driver’s License and maintain an acceptable MVR. 

Skills and Abilities

· Willing and able to talk to people about sensitive topics including hunger, poverty, and difficult family and personal situations, with tact and compassion. 

· Data entry skills. 

· Ability to use computer programs. 

· Ability to efficiently learn new computer programs.  

· Highly defined organizational and time management skills.  

Knowledge

· Fluent in English and Spanish. Must be able to read, write, translate, and speak fluently.

· MS Office Suite including knowledge of Excel, Word, PowerPoint, and Outlook. 

· Excellent verbal and written communication skills. 

· Knowledge of the Boulder and Broomfield communities. 

Behaviors

· Well organized, accurate, and detail oriented.  

· Ability to multi-task and meet deadlines.  

· Sense of urgency. 

· Personable, compassionate, and people oriented. 

· Prioritizes customer service.  

· Courteous, respectful treatment of diverse people. 

· Honesty and integrity. 

· Relates to and can influence diverse people, including understanding diverse needs.  

· Gives and receives feedback and constructive criticism in a respectful manner. 

· Problem-solver, takes initiative, and focuses on solutions.  

· Self-motivated, self-sufficient, and able to perform duties with minimal supervision.  

Interpersonal Skills

Alternative or combined skills in understanding, negotiating, and/or influencing people are important in achieving job objectives, causing action, collaborating with others, or changing behavior; and, skills of persuasiveness, influence, or assertiveness, as well as sensitivity to the point of view of others. Cultural
competency, generational, gender and cultural sensitivity are recommended for success in this position.
 

Physical Demands

This position is an office/administrative position where being sedentary at times is required up to 50% of the time. The other 50% will be spent out in the field; outdoors at Mobile Pantry sites and visiting different low-income housing sites. While performing the duties of this job, the employee is regularly required to sit and/or stand for long periods. Employee is frequently required to reach with hands and arms. Employee may be required to bend, kneel, crouch, crawl, push, pull, stoop, climb stairs and ladders, balance, walk for extended periods of time; use hands to finger, grasp, handle, or feel; reach with hands and arms above the shoulder; be able to talk; and hear with or without aid. The employee may occasionally lift, leverage, and/or move up to 40 pounds repetitively. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, color vision, distance vision and ability to adjust focus. 

The physical demands described here are representative of those to be met by an employee to successfully perform the essential functions of this job.  

Health Related Event Protocol

The Health-Related Event Protocol is in effect anytime required by federal, state or local health orders, or as required by the organization for public safety. 

Remote Work Eligibility: This position is classified as being ineligible for remote work as the essential duties of this position must be performed within the warehouse facility and at offsite locations. (TEAM APPLE)  

Vaccination: Community Food Share does not require proof of vaccination status. However, this position works directly with the public in the performance of core duties. Employees serving in public facing positions may be required to wear a mask and practice social distancing at certain mobile, donor, or agency facilities regardless of vaccination status. Further, vaccination status may be required by donor businesses, agencies, or other facilities. While this is not a requirement of Community Food Share, it may be a requirement of the donor business, agency, or facility where we perform our work. Those unable to comply with outside requirements are required to speak directly with their supervisor or HR for assistance in this matter. 

Work Environment

Community Food Share operates in a working warehouse environment. While performing the duties of this job, the employee may be exposed to wet and/or humid conditions and moving equipment. The employee may be exposed to high, precarious places; outside weather conditions; and extreme cold in the walk-ins. The noise level in the work environment is usually moderate but may be loud with machinery and equipment in operation. 

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. 

Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.