Colorado Nonprofit Association

Volunteer Coordinator

Responsibilities: This position is responsible for the overall recruitment, training, coordination and management of CTRC Volunteers. Responsibilities include the recruitment, training, supervision and recognition of CTRC volunteers; administration duties necessary for the implementation, operation and evaluation of the Volunteer Program; working closely with the Program Coordinator and the Barn Manager to ensure quality, effective and seamless services; provide training and supervision necessary for volunteers to be able to fulfill their roles; ensure a safe and welcoming environment. This position can be physically demanding and requires the ability to mount and dismount participants weighing up to 200 pounds, running and standing in arena footing and working outside in all weather.

Job Duties

Volunteer Management:

Maintain an environment conducive to volunteer safety

Communicate with volunteers in a positive and respectful manner, promoting direct and ethical communication

Solicit volunteer feedback and encourage volunteer interaction on a consistent basis

Respond to all volunteer communication in a timely manner

Lead all volunteer recruitment efforts

Lead and coordinate training team meetings, schedules, and trainings

Serve as support staff for instructors during class (e.g. keep walkie talkie at all times, monitor weather radio, monitor rider and volunteer cancelations); designate another staff member when Head Instructor and you are not available.

Volunteer Training:

Ensure quality volunteer performance through ongoing training, evaluation, and recognition

Thoroughly orient and train new volunteers

Lead New Volunteer Trainings

Promote safe and effective volunteer performance

Assist with horse handling clinics – at least one time per session

Provide ongoing training and educational opportunities for volunteers

Work with instructors to provide appropriate feedback to volunteers

Volunteer Scheduling:

Schedule volunteers to ensure all riders needs are met

Ensure class coverage when volunteers are absent

Post daily volunteer schedules and substitution assignments

Accurately assess volunteer strengths for appropriate scheduling

Ensure volunteers are not working beyond their ability level

Volunteer Recognition:

Successfully implement volunteer appreciation activities; Once per session

Foster positive “climate of belonging” among volunteers

Ensure Volunteer of the Month selection and recognition

Ensure Volunteer of the Year selection and recognition

Administrative:

Maintain volunteer applications and ensure yearly updates

Maintain volunteer database in Better Impact (i.e.info, session and hour tracking)

Conduct effective volunteer program evaluations

Maintain up to date volunteer training manual

Maintain volunteer name tags

Create volunteer phone list and substitution list each session.

Post signs at last week of sessions informing volunteers and participants of session’s end; post signs at start of session welcoming all to new session.

Program Maintenance:

Answer office telephones when necessary and check voice mail (Volunteer and Rider/Volunteer Cancellation)

Assist in maintaining a quality therapeutic riding program at CTRC

Represent CTRC to participants, volunteers, and to the public in a positive, supportive, and professional manner

Ensure that all classes run smoothly, safely, and on time by providing support for fellow instructors including but not limited to general office support, radio buddy duties, arena set-up and take down, and helping with mounting/dismounting when necessary

Assist with the coordination of volunteers for special events (e.g. clinics, OSWC’s, United Day of Caring…) hosted at CTRC

Maintain positive, productive communication with all staff regarding volunteer and program issues

Be knowledgeable and qualified to handle operating center emergencies

Professional Behavior:

Represent CTRC in a positive and professional manner.

Maintain safety as CTRC’s paramount concern. Place safety first in all actions and activities.

Promote and support an effective team environment, including adherence to Ethical Communication practices with staff, participants, volunteers and community members. Demonstrate respect, interest, compassion and caring for program participants, volunteers and community members.

Know, and abide by, CTRC’s Operating Policies and Procedures.

Know, support and promote the Mission, Values and Goals of CTRC.

Attend and participate in all staff meetings.