Colorado Nonprofit Association

Guest Services Specialist

 The Colorado Railroad Museum has an opening for a full-time
Guest Services Specialist to greet guests, process admission sales
transactions and provide a positive experience for all members and guests of
the Museum. 

  

Position: Guest Services
Specialist
Schedule: Full-time, 40 hours/week; flexible schedule, early morning, evening
and holiday hours as necessary
Rate: $19/hour to $20/hour 

Reports
to: Guest Services Lead and Development Director

 

Responsibilities and Essential Functions 

· Follow opening and closing procedures for
effective and accurate front desk operations  

· Ensure lobby area, Gift Shop, and front desk are
clean, organized and safe for guests 

· Open and close cash drawers and maintain an
accurate cash drawer through each shift 

· Operate and maintain knowledge of Museum’s point
of sale systems 

· Actively address guest complaints and work to
improve overall guest experience 

· Accurately answer guest questions regarding all
aspects of the Museum 

· Handle all aspects of on-site membership sales,
including active selling, taking payment, recording member information and
printing membership cards 

· Participate in inventory counts as assigned 

· Actively seek donations to support the Round-Up
program 

· Assist in training new employees when assigned 

· Answer and direct incoming calls, as necessary  

· Coordinate with and support volunteers
throughout the Museum 

· Assist as (requested/needed) with merchandise
re-stocking, inventory management, and maintaining/improving retail sales floor
appearance 

· Assist Development Director as
(requested/needed) with Member and Donor solicitation, renewals, and ongoing
communications 

· Assist Development Director as
(requested/needed) with Guest/Customer/Member/Donor data gathering, input,
tracking and analysis 

· On-going expectation of stepping beyond standard
duties and taking on responsibilities as needed to manage and/or oversee
specific aspects of duties noted above, to grow knowledge and skills and to
support ongoing operational and strategic needs. 

· Other duties as assigned 

  

Job Requirements 

· Strong commitment to Museum’s standards for
guest service 

· Ability to communicate with guests and
co-workers in a direct, respectful and confident manner 

· Takes initiative in problem solving situations 

· Maintains up to date on all aspects of museum
operations and patron programs 

· Ability to adjust to shifting job duties and
responsibilities 

· Ability to work effectively and accurately in a
fast-paced environment while maintaining excellent customer service 

· Clean, neat and professional appearance 

· Ability to maintain a clean work environment 

· Cash handling, cash register and point of sale
experience preferred 

· Fluent English proficiency, writing and speaking
skills required 

· High school diploma or equivalent required 

  

  

Physical Demands 

  

The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. 

   

Work Environment 

   

  

Additional Information 

· This position is
subject to a probationary period not to exceed six months. 

· Minimum age: 18 

· The Colorado Railroad
Museum is an at-will employer.