Colorado Nonprofit Association

Office Administrator-Bilingual (English and Spanish)

ABOUT FAMILIES FORWARD RESOURCE CENTER

Families Forward Resource Center (FFRC) is a full-service family resource center providing supportive services and programs to northeast Denver and north Aurora metro areas. Our
mission is to enrich entire families through partnerships and services that create a safe, healthy, and connected community. FFRC has been serving the Far Northeast Denver and Aurora communities for over 20 years. 

POSITION SUMMARY

Families Forward Resource Center (FFRC) is seeking a full-time Office Receptionist. The Office Receptionist is the first point of contact for our organization and is responsible for
creating a warm and welcoming environment. The Office Receptionist’s duties include providing administrative support, welcoming guests, and greeting visitors and participants. Coordinate front-desk activities, including distributing correspondence and redirecting phone calls.  

To be successful the Office Receptionist needs to have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a
plus. The ideal candidate will be professional, well organized, and comfortable working in an environment where daily tasks can vary day-to-day based on client volume and degree of needs. 

ESSENTIAL DUTIES

Under the supervision of the Executive Director, the Office Reception
will:

• Greet people entering the building, answer any questions, provide directions, and alerting staff when someone is there to meet or visit them.
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested.
• Keeps thorough and precise records of calls and visitor requests by keeping a log book of records.
• Front Desk coverage- 5days/week 9-5pm (this is a FT in-person position).
• Manage the office log of who is entering and exiting the office.
• Office scheduling and set up for partners when they use the space (we now rent to 2 other organizations and occasionally for community meetings)
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
• Maintain detailed calendars, coordinate schedules prioritize meeting requests and logistics,
• Helps co-workers with administrative duties by assisting them with getting stationery and equipment necessary to perform their given tasks.
• Printing of donor letters for development and mailing letters
• Manage inventory of office supplies
• Oversee standard office equipment and supplies (such as printer, ink, toner, and paper),
• Maintains cleanliness of multi-use areas including front area, kitchen, conference rooms and innovative space.

Support with special projects

· Participates in maintenance/revisions of yearly program calendar.

· Coordinate room setup for meetings such as all staff meetings,
staff retreats, etc.… (with exception to program meetings)

· Maintain a professional attitude and adhere to a high level of
confidentiality towards participants and FFRC staff

· General administrative support

· Maintains office files and equipment inventory of IT equipment for staff and participants.

· Tracking volunteer hours for staff

· General administrative support

· Other duties as assigned

Knowledge, Skills, Abilities and Accountabilities

· Genuine Interest in Families Forward Resource Center mission

· Warm and welcoming

· Customer Service Attitude

· Professional attitude and appearance

· Strong Communication Skills

· Strong multi-tasking and time management skills

· Proficiency in Microsoft Office (Outlook, Word, Excel).

· Highly organized, detail oriented, and able to work independently

· Experience and ability to identify with low-income, immigrant families from diverse communities

· Collaborate with other FFRC programs to ensure effective communication and coordination

· Ability to adapt to changing circumstances and deal with adversity

· Participation as a FFRC team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of
others.

· Understanding and agreement to follow all policies, procedures & protocols as set forth in the CNDC/FFRC Employee Handbook.

· Conformance to a drug-free workplace, not be under the influence of alcohol and/or other illicit drugs of abuse.

· A professional, positive, and polite attitude and relationship with other Focus Points employees, volunteers, clients, and customers.

MINUMUM QUALIFICATIONS

Education/Experience

· High School Diploma or GED, Bachelor’s degree preferred.

· Bilingual, oral and written (English/Spanish)

· Ability to read, write and communicate in Spanish and English.

· Preferred 2 to 3 years of office experience