Colorado Nonprofit Association

Coordinated Statewide Intake Paralegal

Organization Overview:

Colorado Legal Services (CLS) is Colorado’s statewide nonprofit legal aid program, with thirteen offices providing civil legal assistance to low-income Coloradans throughout the state.

CLS provides free legal assistance in a broad variety of legal areas, including family law, public benefits, eviction defense, consumer protection, services to survivors of serious crime and human trafficking, and many others.

CLS has strengthened lives, assisted families, and supported communities–one person at a time for over 90 years. We are committed to providing high-quality, free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive, transformational change in the lives of those we serve.

Position Summary:

CLS’ Coordinated Statewide Intake Unit (CSI) receives over 40,000 calls each year from applicants seeking legal help. Working with a team of dedicated staff in this fast-paced environment, paralegals screen applicants for service eligibility and gather initial information about their legal issues.

Essential Duties:

· Maintain understanding of CLS eligibility guidelines and service areas;

· Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-gathering conversations with applicants;

· Guide applicants to identify their specific legal issue and share relevant information;

· Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI disposition instructions;

· Maintain familiarity with various financial resources, client services, and systems that provide services to clients in the local communities;

· Provide applicants CLS cannot serve with information and referrals to other resources, as appropriate;

· Ensure complete and accurate data entry into case management systems and client files;

· Contribute to CSI culture of learning and feedback through active participation in trainings and staff meetings.

· Participate in special projects.

· Perform other duties as assigned.

Required Qualifications:

· Associate’s degree, Bachelor’s degree, paralegal certification and/or commensurate experience.

· 1 year of experience in legal support, paralegal work, intake specialist roles, or other relevant positions.

· 1+ years of customer service experience or public interaction with low-income or other vulnerable communities.

· Ability to work independently, managing multiple tasks, while meeting deadlines.

Preferred Qualifications:

· Spanish fluency and plain-language communication skills are preferred.

· Demonstrate excellent time management skills with an ability to identify urgent issues and reprioritize as necessary.

· Some customer-service experience.