Colorado Nonprofit Association

Prevention Services Manager

Position: Prevention Services Manager

Classification Salary/ Exempt

Reports to: Director of Prevention Programs

Location: Denver, CO

Starting Salary: $58,592.20-$64,451.20 (3 years of experience or less) – $63,279 – $69,606.90 (3+ years of experience)

Position Summary: We are seeking a highly motivated and experienced Prevention Services Manager to lead the development, implementation, and expansion of CHN syringe access and harm reduction program in Denver, Colorado. The Manager will work closely with stakeholders, community partners, and staff to develop and execute strategies to increase access to harm reduction services and resources.

We highly recommend people of all educational backgrounds and life experiences apply. We believe that people with lived experience are among the most qualified to provide harm reduction and sexual health services. We believe that the people we serve must be centered in the work we do. Hence, we strongly encourage applications from people who hold these identities or who are members of other marginalized community

COVID-19 Information: It is an essential function and business necessity of the job that all employees are vaccinated and that all new hires will be required to be vaccinated within four weeks of hire. CHN requires proof of vaccination as this is a business necessity of the job. CHN will discuss reasonable exemptions for medical and religious purposes. If CHN considers making an offer of employment, CHN will inquire about vaccination status at that time, including whether the new hire currently has COVID-19 or has COVID-19 symptoms.

Essential Job Functions:

Team Management and Strategic Leadership

Take on the responsibility of supervising program staff, interns, and volunteers, which includes overseeing recruitment, providing training, and conducting performance evaluations.

Foster a collaborative and supportive environment to ensure the team operates cohesively and remains resilient.

Encourage open communication and teamwork among team members, and address any challenges or concerns that may arise to maintain a productive and motivated workforce.

Develop and implement a strategic plan for the syringe access program, including short and long-term goals, objectives, and key performance indicators.

• Manage program budget, grants, and contracts, ensuring compliance with reporting requirements.
• Develop and implement program policies, procedures, and protocols to ensure compliance with relevant laws, regulations, and care standards.
• Work together with colleagues from CHN Regional Offices to develop and implement statewide policies and procedures.
• Engage in planning and grant-related partnerships as instructed by the Director of Prevention Services.
• Internally coordinate with the Behavioral Health and Clinical teams to ensure the provision of linkage to care and wrap-around services.
• Monitor program performance and quality, including data collection, analysis, and reporting, and make recommendations for improvement. Manage client feedback, complaints, grievances, and appeals.
• Stay updated on the latest research and practices in sexual health and harm reduction, recommending innovative methods for programmatic effectiveness and efficiency. Ensure high-quality information is available for sharing with the community and all CHN prevention teams.

Supervisory Responsibility:

• Recruits and maintains high quality staff.
• Conducts annual performance reviews for Prevention Services Staff.
• Ensures appropriate and adequate staffing and scheduling.
• Sets expectations of teamwork within and across departments and models collaborative behavior.
• Understands and communicates the strategic direction, along with relevant policies and procedures to staff members.
• Collaborates with Internship Coordinator to ensure that the training and task supervision needs of interns involved in Prevention Services are being met.
• Reviews quality of paperwork, data entry, session notes, and referrals.
• Assists staff to improve their skills and identify training and professional development needs.
• Reviews quality of staff’s client interactions, assessment, and interview skills.
• Assist staff to improve their skills and identify training and professional development needs.
• Provides administrative supervision to Prevention Services Staff.
• Provides group supervision as needed with the entire for the Prevention Services Team.
• Documents supervision within Prevention Services Department.
• Community Engagement and Supply Distribution
• Build relationships and partnerships with community organizations, healthcare providers, law enforcement agencies, and other stakeholders to expand program reach and impact.
• Engage in mobile outreach services within the Denver metro area, engaging communities in need of harm reduction services.
• Contribute to social media marketing, development, support, and upkeep to inform the community about various programs, incentives, linkage to care (LTC), harm reduction services, referral opportunities, and CHN integrated care services.
• Develop and deliver educational presentations in the community on topics such as NARCAN®/Naloxone use, safe injection practices, fentanyl test strips, and harm reduction best practices. Also, create and facilitate train-the-trainer programs to educate peers and community members on overdose prevention and program awareness and acceptance.
• Represent CHN by acting as the organization’s representative at community meetings, conferences, and events related to syringe access and harm reduction.
• Provide in-person assistance for CHN’s drug checking services, adhering to grant policies and established protocols.
• Facilitate and supervise on-site and mobile STI/HIV/HCV testing and counseling services.
• Provide sterile injecting and smoking equipment, safe disposal containers, condoms, lubricants, and educational materials to individuals who use drugs.

Perform other duties as assigned.

Qualifications:

• Experience and ability to analyze date and reports, make appropriate recommendations and apply quality improvement techniques to improve performance when appropriate.
• Experience and ability to train, lead and facilitate large groups.
• Experience working with community-based organizations, government entities, law enforcement, people who use drugs, people living with HIV and people experiencing houselessness.
• Three years supervisory experience preferred. Experience in Community Engagement and Outreach Development Experience addressing such issues as: HIV, Harm Reduction, Substance Use and experience working with diverse populations. Experience addressing such issues as: HIV, STIs, HCV, and experience working with diverse populations. Relevant experience may include providing services in either a work or volunteer capacity to communities of color, LGBTQ communities, MSM populations, persons living with disabilities, queer youth, people with low-income, people who use drugs, and/or other marginalized populations. Previous experience need not have been on a full-time basis.
• Bilingual English/Spanish preferred.
• Ability to discuss sex and sexuality comfortably.
• Working knowledge of the harm reduction model.
• Valid Driver’s license for mobile service operations

Education:

• A Bachelor’s Degree in human services, social work, counseling, or related program of study preferred. Relevant work experience is considered equivalent to a professional degree.

Software Utilized:

Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook,

Word, Excel, SharePoint, Google Docs, Facebook, Squarespace, Instagram, and the internet..

Knowledge, Skill and Ability:

Manager must have a deep understanding of the harm reduction model as it relates to people who use/inject drugs, drugs, drug use, overdose prevention, HIV and other relevant topics that relate to people who use/inject drugs. Must have an understanding of the multifaceted aspects of stigma associated with drug use and the associated impacts for people who use substances; cultural competency/sensitivity; knowledge of budget management; grant writing and fundraising; excellent communication, client relations and management skills. Manager must be highly organized and detail oriented.

This position requires personal and professional boundaries and accountability; awareness of burn out, vicarious trauma, and self-care as it relates to a potentially emotionally challenging environment; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills.

Material and Equipment Directly Used:

Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, text message, e-mail, the Internet, and fax. Operate a mobile van for outreach programming, bringing essential health services and supplies to priority populations.

Physical Demands and Work Conditions:

Works in an office environment. May travel via automobile or airplane to offsite locations. Requires ability to lift up to 45 pounds of materials. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding.

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.