Colorado Nonprofit Association

Patron Service Representative

Job Title: Patron Service Representative

Location: On-site, Denver, CO

Terms: Part-Time, Non-exempt, Multiple positions available

Reports To: Patron Service Lead

Company Overview

Colorado Ballet Company is a Denver-based non-profit organization celebrating 62 years of excellence. Colorado Ballet’s mission is to present exceptional classical ballet and contemporary dance through performances, training, education, and community engagement while inspiring and growing an increasingly diverse audience base. Under the direction of Artistic Director Gil Boggs, Colorado Ballet presents more than 50 performances annually to sold-out audiences in the 2,080-seat Ellie Caulkins Opera House.

The Raydean Acevedo Colorado Ballet Academy serves over 1,200 students each year, from toddlers to seniors. Colorado Ballet’s Education and Community Engagement programming engages with students, teachers, families, people with disabilities, and lifelong learners, making more than 35,000 contacts in 300 schools and organizations annually.

Position Overview

Colorado Ballet’s Patron Services Representatives are responsible for providing superb front-line customer service to all Colorado Ballet patrons. Responsibilities include selling tickets via phone, email, and in person. This position requires someone energetic, personable, patient,adaptable, and who works independently and in a team. We are hiring multiple Patron Service Representative positions, with hours available on weekdays and weekends during productions at the Ellie Caulkins Opera House.

Key Duties and Functions

• Provides friendlyand efficient customerservice for all Colorado Balletpatrons in adherence to all Colorado Ballet policies and procedures.
• Sells season single tickets and subscriptions over the phone as well as in person when in production at the Ellie CaulkinsOpera House (includes evenings and weekendsas well as higher frequency in November and December)
• Collects and processes cash, check, and credit card payments for tickets and subscriptions via phone, email, and in-person
• Responsible for basic reporting/tracking
• Provides administrative support to facultyand staff
• Other duties as assigned

Position Requirements

• Minimum 2 years generalcustomer service and administration experience; performing arts ticketing/box office experience is preferable
• History of exceptional customerservice in person,over the phone,and via email
• Ability to multi-task, problem-solve, self-start, and collaborate
• Experience with Tessitura or similar ticketing/CRM system preferred
• Strong computerskills with excellent knowledge of Microsoft Office Suite
• Essential abilityto remain patient,positive, and professional under all circumstances
• Dance background or knowledge is a plus
• Bilingual in Spanish and English is preferred