Colorado Nonprofit Association

Front Desk Coordinator

Founded in 1982, the Center for Work Education and Employment (CWEE) is one of Denver’s leading workforce and anti-poverty organizations. CWEE provides personal and professional support to address each career seeker’s unique challenges and to facilitate a supportive path to long-term employment success. CWEE’s mission is to foster personal and professional transformation for low-income families through confidence building, customized skills training, and career advancement. CWEE believes that regardless of personal situations and other barriers to employment, when an appropriate level of education and support is provided, individuals can and will succeed. 

The values that drive CWEE’s mission of helping individuals succeed also drive CWEE’s approach to organizational management and employee development. CWEE embraces a culture of organizational learning and continuous quality improvement while centering trauma-informed care and wellness at all levels of the organization. 

SUMMARY OF POSITION

The Front Desk Coordinator is responsible for providing support to both participants and staff. This position manages all telephone inquiries and walk-ins courteously and professionally while adopting a trauma-informed approach. As the first point of contact for stakeholders, this position requires a high-level of understanding across all functional areas of the organization with an emphasis on programmatic offerings.  The Front Desk Coordinator will balance ongoing data entry and administrative tasks while responding to timely organizational needs via special projects. This position requires communication with multiple teams across the organization, external partners, and participants.

CWEE is seeking a flex player with a warm and persistent approach and a commitment to providing high-quality service. This role requires changing course quickly as the needs of the organization evolve as well as the ability to problem solve in real time.

ESSENTIAL RESPONSIBILITIES

Reception and Administrative Support (up to 50% of time)

• Operates front desk by greeting and directing all visitors and phone calls appropriately
• Tracks all front desk operations and reports out regularly on needs and outcomes
• Engages across the organization to understand daily needs in order to effectively welcome and direct CWEE guests
• Supports CWEE programming by setting up/tearing down meeting rooms, ordering food and coordinating supplies
• Works closely with the Manager of Education and Employment on administrative projects, as requested 
• Ensures cleanliness of shared CWEE spaces, including lobby

Data Entry and Special Projects (up to 45% of time)

• With direction and support from the TANF Expert, completes ongoing daily, weekly and monthly tasks around data entry
• Contributes to regular data collection and reporting requests
• Supports organization-wide activities including events, meetings, and campaigns 
• Provides ongoing project support as needs arise

Professional Growth and Wellness (5% of time)

• Regularly reflect on progress toward professional goals, both individually and with supervisor, identifying and following through on learning opportunities
• Identify opportunities to mitigate stress 

JOB QUALIFICATIONS

• Exposure to human services, education, workforce development or related setting, preferred
• Demonstrated ability to work with individuals from diverse and economically disadvantaged backgrounds
• Ability to establish and maintain effective working relationships with all CWEE stakeholders
• Ability to manage a high volume of inbound/outbound calls with enthusiasm and poise
• Ability to adopt a strengths based and trauma-informed approach
• Skilled with daily, detailed data entry and outreach
• Strong computer skills including web-based databases, internet research and intermediate knowledge of Microsoft Office applications
• Ability to model professional dress and workplace conduct
• Strong written and oral communication skills
• Deadline oriented with ability to manage large amounts of data and create tracking systems
• Need consistent mode of transportation, job requires frequent in-town travel
• Bilingual in English/Spanish is a plus

PERSONAL QUALIFICATIONS

• Commitment to CWEE’s mission of providing long-term, durable self-sufficiency through quality employment
• Active contributor to a positive work culture built on ongoing learning, continuous improvement and attention to wellness
• Strong, demonstrated critical thinking, organizing and problem-solving skills
• Ability to manage competing priorities, to troubleshoot and prioritize projects, meet deadlines, and manage workflow and workload
• Flexible, a team player with a commitment to personal and professional accountability
• Warm, persistent, nonjudgmental
• Strong self-awareness, confidence and integrity

WORK ENVIRONMENT

• This is an onsite role located in Denver, Colorado
• Willingness to work a varied schedule beyond core office hours with advance notice