Colorado Nonprofit Association

Resident Services Coordinator

Resident Services Coordinator – CARE Communities
(Open until filled) 

CARE Communities is seeking a dynamic and
compassionate Resident Services Coordinator to play a pivotal role in
supporting our mission to create equitable, high-quality, affordable housing
and transformative services for residents. As the Resident Services
Coordinator, you will coordinate essential daily operations of Resident
Services and programs that benefit the residents we serve. 

About CARE Communities

CARE Communities is a private, non-profit affordable housing developer and
property management organization based in Fort Collins, Colorado. Our mission
is to create an equitable and just community through affordable housing
solutions and empowering resident services. We envision a Northern Colorado
community where affordable housing is accessible to all. 

Why Join Us?

At CARE Communities, we are committed to providing a great workplace for a
diverse and talented team. Our staff brings a wide range of skills to drive our
housing and community development strategies. We operate on shared values of
Equity, Inclusion, Continuous Improvement, Commitment, Service, Passion, and a
Solutions-focused approach.   

Key Responsibilities 

Community Engagement & Resident Support  

• Build positive
  relationships with residents, local agencies, and community partners. 
• Coordinate and promote
  programs, events, and group outings to foster community and encourage
  resident participation. 
• Create and distribute
  monthly resident newsletters and manage seasonal initiatives like
  gardening plots. 

Resident Services & Program Development  

• Develop and coordinate
  social, educational, and self-sufficiency programs, including money
  management, job readiness, and youth enrichment. 
• Meet with residents to
  address housing stability, eviction prevention, and personal support
  needs, connecting them to appropriate services and resources. 
• Maintain a community
  resource guide and track resident program participation and outcomes. 

Property Collaboration  

• Collaborate with Property
  Management to address lease compliance issues and ensure follow-up on
  resident concerns. 
• Monitor and document
  resident issues related to the Housing Success Program and prepare
  program-related reports and dashboards. 

Administrative & Supervisory Responsibilities  

• Supervise student interns,
  ensuring alignment with internship goals. 
• Assist with reporting,
  budgets, and maintaining program files as required. 
• Support grant applications
  by organizing data and reviewing drafts. 

Event Coordination & External Relations  

• Plan and oversee community
  events, coordinating with partners, vendors, and volunteers. 
• Represent the organization
  at external meetings and manage outreach initiatives. 

Qualifications  

• A bachelor’s degree in social work, public administration or a
  closely related field from an accredited college or university is
  preferred. One year of experience and/or training in community
  development, social services, or a related field; an equivalent
  combination of lived experience, education, and experience is required.
  One (1) year of training or experience working with people of low-income,
  diverse cultures and specific populations. 

Knowledge of:   

• Must have considerable knowledge of literature and sources of
  information available concerning federal, state, and local laws. 
• Must have considerable knowledge of federal, state, and local housing
  and social services resources. 
• Thorough knowledge and experience in a housing assistance program
  or social services field preferred. 
• General knowledge of the modern principles, practices, and
  techniques of maintenance, and other functional areas within affordable
  housing. 
• Demonstrate a commitment to recognizing residents’ knowledge and
  experience as a valuable resource. 
• Experience with computer software such as Microsoft Office and
  property management systems. 
• Experience applying the principles of conflict management and/or
  de-escalation techniques, and organizing community groups, events, and
  programs preferred. 

Key Competencies:  

• Communicate effectively with confidence, patience, and empathy. 
• Build and maintain strong working relationships across diverse
  groups, including staff, stakeholders, and external partners. 
• Navigate complexities and competing priorities while meeting
  aggressive deadlines. 
• Demonstrate empathy and patience toward individuals facing
  challenges, fostering a supportive and inclusive environment. 
• Apply social justice principles to analyze poverty, community
  dynamics, and support program development. 
• Foster connections and build trust to strengthen communities and
  drive systemic change. 
• Analyze systems, identify opportunities, and develop networks to
  achieve goals. 
• Coordinate activities across diverse groups and multi-functional
  areas. 
• Plan, delegate, and supervise effectively, holding team members
  accountable. 
• Solve operational challenges with innovative, effective
  solutions. 
• Proficient in using computers and relevant software. 
• Work independently with minimal supervision. 

Other Requirements  

• Must have a valid driver’s license and personal vehicle with
  liability insurance for occasional work-related travel