Colorado Nonprofit Association

Resident Services Coordinator, CARE Housing, Inc. (Open until filled)

 CARE Housing is seeking a talented Resident Services Coordinator to join our team! As our Resident Services Coordinator, you will be integral in coordinating the day-to-day operational functions of Resident Services and coordinating programs and services offered to benefit residents.  

CARE Housing, Inc. is a private, non-profit, affordable housing developer and property management organization based in Fort Collins, Colorado. The mission of the CARE Housing, Inc. is to create an equitable and just community through high-quality affordable housing and transformative resident services. We envision a Northern Colorado community where an affordable home is available to everyone.  

CARE Housing is committed to being a great place to work for a diverse workforce that is committed to creating an impact. The CARE Housing staff bring various skills to the organization to execute the organization’s housing and community development strategy and achieve our mission. We value and appreciate the unique contributions of each staff member, operating with the following shared values: Equity, Inclusion, Continuous Improvement, Commitment, Service, Passion, and Solutions-focused.   

 Essential Duties/Responsibilities 

· Foster a positive, active, and collaborative relationship with residents, local government, non-profit agencies, social service providers, and representatives of the greater community. 

· Participate in resident event planning, scheduling, and collaboration. 

· Manage Resident Council, including meetings, recruitment, and general support to council members.  

· Establish connections with service providers and maintain a community resource guide.  

· Assist with monthly and grant-related reports and budgets, program files, and other documents as required by the Director of Resident Services.  

· Responsible for secondary grant writer duties. 

· Coordinate resident-led/grant-funded activities and programs that increase community engagement and participation in healthy activities.  

· Attend and contribute to the Resident Council and the Resident Services Committee.  

· Oversee monthly newsletters and a calendar of events and activities.  

· Directly supervise student interns and guide them to meet the internship goals.  

· Track resident program participation and resident referrals to community programs and services. 

· Process Reasonable Accommodation requests for residents with disabilities. 

· Maintain weekly communication with the Property Management team to provide status on follow-up of resident issues. 

· Track program details and update contact lists.  

· Program development support, coordination, and marketing.  

· Resident relations: Meet with and support residents with application processes and move-in orientations, follow up, and maintain resident confidentiality and mutually respectful relationships.  

· Develop a comprehensive understanding of residents to guide them toward appropriate services and resources. 

· Collaborate with the property managers and management team regarding resident issues, resources, and support. 

· Participate in department, company, and external meetings, trainings, etc. 

· Maintains necessary, confidential documentation and files. 

Job Qualifications 

A Bachelor’s Degree in Social Work, Public Administration, or a closely related field from an accredited college or university is preferred. One year of experience and/or training in community development, social services, or a related field; an equivalent combination of lived experience, education, and experience is required. One (1) year of training or experience working with people of low-income, diverse cultures and specific populations. Bilingual in Spanish/English preferred.  

Other Requirements: 

Occasional personal vehicle use must have liability insurance and a valid driver’s license. 

Knowledge of:  

· Must have considerable knowledge of literature and sources of information available concerning federal, state and local laws. 

· Thorough knowledge and experience in a housing assistance program or social services field preferred. 

· General knowledge of the modern principles, practices, and techniques of maintenance and other functional areas within affordable housing. 

· Demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource. 

· Experience applying the principles of conflict management and/or de-escalation techniques and organizing community groups, events, and programs preferred.  

Ability to: 

Read, write, speak, and communicate with confidence, patience, and concern. 

· Establish and maintain effective working relationships with subordinates, co-workers, and persons outside the organization. 

· Manage complexities and competing priorities. 

· Plan, direct, and supervise the work of others, delegate responsibility and authority, and hold subordinates accountable for tasks assigned. 

· Identify operational problems and develop effective solutions. 

· Show empathy toward challenges, concerns, and problems faced by others.  

· Possesses the knowledge and ability to analyze poverty and community dynamics through a social justice analysis and apply that knowledge to program development support and coordination. 

· Analyze at a systems level; identify opportunities and build networks to achieve goals.  

· Ability to coordinate information and activities among groups with differing agendas across multi-functional areas. 

· Ability to meet aggressive deadlines. 

· Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and to hold subordinates accountable for tasks assigned. 

· Ability to identify operational problems and develop effective solutions. 

· Ability to operate appropriate computer equipment and software packages.