Colorado Nonprofit Association

Adult Family Support Coordinator

ABOUT BRENT’S PLACE:

Brent’s Place—the primary program of the Brent Eley Foundation (BEF) — is a long-term home away from home for families who have a loved one with cancer or other life-threatening illnesses while they receive treatment at local hospitals, providing a place of hope and healing. In addition to Safe-Clean housing, we provide a variety of uniquely tailored programs and support for the entire family designed to help in the healing process. 

Who We Serve:

We serve families with a loved one (children and adults) receiving bone marrow transplants, long-term oncology treatments, experimental treatments, and a wide range of other long-term medical crises.  We work with physicians and hospital social workers to determine who needs our services. 

Our Approach:

In providing a home away from home for our families we focus on four key areas:

• Physical Well-Being – Brent’s Place is, above all, a Safe-Clean haven for families who are far from home seeking advanced medical treatments. We are one of the only long-term housing options capable of supporting an entire family during the long treatment process. Because we believe that together is always better, Brent’s Place helps families stay together so that they may simply be together.
• Financial Security – Families staying at Brent’s Place receive unlimited support, but never a bill. This allows them to focus on recovery and their family’s well-being rather than the steep cost of relocation, housing, and food. Reducing expenses during treatment has long-term benefits and enables families to return home with a greater sense of financial security.
• Psychological Well-Being – Patients and families fighting serious illness face significant emotional trauma. The programs at Brent’s Place are designed to help each resident cope with the stress and anxiety associated with their medical journey. This support allows residents to focus on self-care and healing and may even help serve as protection against future mental health crises.
• Family Life – A medical crisis has the power to break families apart, but Brent’s Place is here to protect them. We recognize that the continuation of everyday routines and family traditions provide stability for parents and children when their lives have been uprooted. We believe that offering families a warm and welcoming home away from home, as well as opportunities to create happy memories, builds love, trust, and resiliency. This foundation strengthens families during treatment – and for a lifetime.

Brent’s Place is a special team that lives by the values of compassion, integrity, respect, responsibility, and quality of life—we are looking for new team members to join us. If our mission and approach speak to your heart, keep reading.

POSITION DESCRIPTION:

The heart of Brent’s Place is to provide a place of hope and healing for our families. The Adult Family Support Coordinator plays an essential role in our mission by working with the whole Family Support team to help create, plan, implement, and evaluate thoughtful support activities for our adult patients and their families. This person will also coordinate the Brent’s Place Pantry, a key component of our meal program. Being highly organized, a great communicator, adaptable, and having a passion for community is essential to this role, as you will be creating relationships and coordinating with a wide array of people that help make Brent’s Place special, including staff, families, volunteers, community partners, and donors.

RESPONSIBILITIES INCLUDE:

FAMILY SUPPORT:

• Partner with the Family Support Manager to create the Adult Family experience at Brent’s Place.
• With the Family Support Manager, provide a welcoming, supportive, and individualized stay for families coming to Brent’s Place.
• Create and refine uplifting adult programs and activities that provide holistic support of the patient, caregiver and family. These programs may include individual and group activities on and offsite, birthday celebrations, caregiver support, music therapy, and holiday celebrations.
• Plan, schedule, promote, supervise, and evaluate through data collection and analysis, the programs, while keeping an eye open for new possibilities and considering the varied interests of the families.
• Create an experience designed to provide respite and enjoyment employing trauma informed principles.
• Participate in our family meal program, assisting with the delivery of delicious and nutritious breakfasts and dinners prepared by the Chef to our families.
• Partner with the Family Support Manager to complete the adult family application process including data entry, process coordination, tracking, and communication with families to ensure a seamless check-in and stay.

VOLUNTEER ONSITE SUPERVISION:

• Identify needs and capacity for volunteers to engage with adult programming.
• Work with Volunteer Engagement Manager (VEM) to help refine program volunteer opportunities and ensure that program volunteers are set up for success by providing training, ongoing support, and clarity in onsite responsibilities.
• Act as an onsite volunteer manager for program activities. Share a debrief of the event to help VEM have specific and timely stewardship of volunteers.
• Ensure Brent’s Place “Safe-Clean” guidelines are followed by volunteers at every on-site program.

PROGRAM PARTNERS:

• Work with the Family Support team and the External Affairs team to identify and develop new partnerships that support and enhance programs and activities.
• Act as a steward for our existing partners, to support and grow these valuable relationships.

WHAT WE VALUE FOR THIS ROLE:

• Bachelor’s degree; or, equivalent work experience.
• Experience in family support and program coordination with a non-profit is a plus.
• Previous experience working with families of all backgrounds.
• Positive, upbeat, and professional attitude with a commitment to Brent’s Place mission and values.
• Thrives in a dynamic work environment with adaptability and ease.
• Excellent verbal communication skills, which includes an ability to listen and respond to needs of family and staff; build relationships both internally and externally; engage with a diverse group of people including families, volunteers, and donors.
• Highly organized and detail-oriented with an ability to anticipate project needs, discern work priorities, and meet deadlines with limited direction.
• Excellent computer skills.
• Sound problem-solving skills coupled with good judgement in order to protect the safety and security of Brent’s Place residents and staff.
• Friendly, compassionate, and thoughtful with an ability to cope with and offer comfort to people in acute personal crises.
• Team player willing to help other team members and support other Brent’s Place events when needed.
• Bilingual in Spanish and English a plus.
• Ability to occasionally lift in excess of 25-30 pounds
• Must have reliable transportation

WORK ENVIRONMENT AND SCHEUDLE:

Our work environment is dynamic just by the nature of our work with families in medical crisis. No one day looks the same as another, as we respond, support, and care for our families. The environment requires high emotional energy and ranges from joyful to heartbreaking; exhilarating to exhausting; detailed oriented to broad support for our community. We are a compassionate team who work together to support our families and care for one another.

This position will require working some evenings, weekends, and occasional holidays in order to meet the needs of our families. Working from 10 am – 7 pm or 11 am – 8 pm a few times a week will be necessary. Having a flexible schedule is vital to success in this position. Grounded in our “Quality of Life” core value, we offer a flexible work schedule to help accommodate these requirements.

DIVERSITY, EQUITY, & INCLUSION:

Brent’s Place is committed to diversity in principle and practice. We are, therefore, committed to having our internal operations and employment practices administered on a non-discriminating basis inclusive of, but not limited to, race, religion, color, socio-economic, status, gender, age, sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, marital status, or national origin. Our organization is committed to continuous learning on topics related to belonging, justice, diversity, equity, and inclusion.