Colorado Nonprofit Association

Front Desk Attendant

WHO WE ARE: 

Brain injury can be hard to see and understand, but at Brain Injury Alliance of Colorado, we get it. We know each person with a brain injury is unique and can be
struggling with so many things. Every day, we provide the support, connections, and available resources that survivors and their support network need. Because when we do, survivors of a brain injury have a
chance to thrive. 

WHAT YOU WILL DO TO HELP FURTHER THE BIAC MISSION: 

PRIMARY FUNCTION: Be part of a team of knowledgeable, compassionate, and helpful allies for clients housed at Valor on the Fax and visitors. As Front Desk Attendant, utilize a trauma-informed approach in providing a polite and professional physical presence at the front desk to build trust with the residents and their visitors. 

This position will work with the on-site Valor on the Fax team which includes BIAC staff and Brother’s Redevelopment Property Management staff to support residents and Resource Facilitators. 

Valor on the Fax is a 72-unit permanent supportive housing building for persons experiencing homelessness who also have a brain injury or related disability.  

· Screen residents and/or visitors needing entry into the building by checking their ID and answering questions/concerns as needed. 

· Elevate questions/concerns to the Resource Navigation team and/or Brother’s Property Management team as appropriate. 

· Monitor residents and visitors entering and exiting the property.  

· Complete incident book entries and other reports as needed before the end of your shift. 

· Ensure the property common areas are clean, safe, and well maintained. 

· Understand and implement Visitor Policy 

o Ensure visitors enter and exit the building within the time allotted within the house rules. 

o Ensure visitors sign in and out. 

o Inform residents of visitors’ arrival and ensure that residents escort visitors in and out of the building. 

· Ensure residents adhere to house rules and that any lease violations and maintenance issues are escalated in a timely manner.  

• Answer the front desk phone and forward calls to the appropriate contact. 
• Monitor security cameras to ensure the safety of everyone inside the premises. 
• Exercise the right to contact Law
  Enforcement or the STAR program as appropriate if conflict or medical emergencies arise that cannot be addressed with staff onsite. 
• Respond to fire alarms and other natural disaster emergencies as needed. Contact Director of Resident
  Services or property management to report these types of urgent situations. 

Required Qualifications  

• Ability to communicate effectively both orally and in writing. 
• Possess knowledge and willingness to learn and utilize a trauma informed approach. 
• Must be at least 18 years of age. 
• Ability to work in a team setting and display clear and professional boundaries. 
• Ability to display compassion and respect for people with brain injuries, disabilities, and those experiencing homelessness. 
• Ability to deescalate individual and situations when needed. 
• Background Check (completed by BIAC) 
• Knowledge or experience working with people with cognitive disabilities and/or behavioral health challenges. 

Preferred Qualifications  

• Bilingual (English and Spanish) 
• Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members. 
• Experience interacting with individuals experiencing homelessness. 
• Experience interacting with justice system -involved individuals. 
• Experience with crisis management procedures. 

OTHER DUTIES: 

· Performs other related duties as assigned. 

Required Qualifications  

• Ability to communicate effectively both orally and in writing. 
• Possess knowledge and willingness to learn and utilize a trauma informed approach. 
• Must be at least 18 years of age. 
• Ability to work in a team setting and display clear and professional boundaries. 
• Ability to display compassion and respect for people with brain injuries, disabilities, and those experiencing homelessness. 
• Ability to deescalate individual and situations when needed. 
• Background Check (completed by BIAC) 
• Knowledge or experience working with people with cognitive disabilities and/or behavioral health challenges. 

Preferred Qualifications  

• Bilingual (English and Spanish) 
• Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers,
  professionals, and other community members. 
• Experience interacting with individuals experiencing homelessness. 
• Experience interacting with criminal justice-involved individuals. 
• Experience with crisis management procedures.