Colorado Nonprofit Association

Village Institute: Chief Operating Officer

Position Overview
As COO, you shape systems and policies to empower our diverse program staff to excel authentically. Our core
belief is that, if we co-create expectations, establish clear parameters and group norms, people will feel safe to
express our brilliance and transform our big ideas into reality.

About the Village Institute:
The Village Institute is a holistic family development center for refugee and immigrant families in Northwest
Aurora. Our mission is to cultivate a multigenerational ecosystem which uplifts the power of refugee and
immigrant families and brings them closer with their neighbors.

The Village Institute operates two primary programs. Village Futures is a leadership, mental health, and career
development program for refugee, immigrant, and first-generation teens and young adults.The Little Village is a
Montessori-style early learning center that doubles as a teacher development program for refugee and
immigrant educators. The Little Village is an LLC subsidiary of the Village Institute.

The Village Institute currently operates under the fiscal sponsorship of The Barton Institute.

Where You’ll Take Us / Your Legacy at Village Institute
You embody our mission, vision, and values, collaborating with our CEO and team to elevate The Village
Institute to our next level of organizational development. You are rooted in and responsive to the communities
we serve, and deftly balance unlearning and untangling systems of oppressions while navigating through
current systems to meet our desired outcomes. 

Primary responsibilities of the Chief Operating Officer include:

Systems and Operations (~35%)
● Leads the development, implementation, and management of organization-wide culture, teamwork
practices, and Policies & Procedures, including staff-facing and program-specific Policies &
Procedures; Makes appropriate updates/adaptations as needed
● Oversees the creation and implementation of appropriate organizational management systems related
to intra-office communication, program/project management and evaluation, client data, etc.
● Supports Program Directors/Managers with development and use of program evaluation tools based on
program objectives and grant outcomes
● Supports Program Directors/Managers with data analysis to inform report-writing as requested, and
utilizing program data to recommend strategic organizational changes
● Designs and implements periodic data reviews in order to monitor progress, assess organizational
impact, develop improvement strategies, and inform annual reports
● Oversees development and implementation of contracts with external consultants and partners,
including HR, finance, food services, facility maintenance, and others
● Manages organizational budget and finances with support of Finance Specialist and key staff
● Supervises Facilities and Office Manager (currently 1 FTE) and Finance Specialist (currently part-time

Human Resources (~35%)
● Leads all functions of human resources, including managing any HR consultants and/or PEO (The
Barton Institute currently serves in this role, with an external PEO firm)
● Manages the hiring and onboarding process for new staff
● Leads implementation of periodic staff performance reviews, performance management, and
associated promotions, restructuring, and/or compensation updates informed by review process
● Designs and leads staff development initiatives, including supporting individual staff members with
identifying PD goals and opportunities
● Oversees implementation of organizational Diversity, Equity and Inclusion strategy in conjunction with
DEI consultants, CEO, and Board Equity Committee.
● Institutes measures to gauge employee satisfaction and sustain best practices while solving for areas
where workplace culture can be improved.

Organizational Leadership – (~20%)
● Holds weekly meetings with the CEO and Director team to coordinate on human resources, site
management, organizational leadership, and program evaluation/compliance
● Prepares data and insights related to organizational operations, finance, and culture to CEO and Board
to inform short- and long-term strategic planning
● Works alongside CEO to manage and liaise with the Board of Directors, particularly around
governance, strategic planning, and budget development/management
● Identifies and cultivates key community partnerships with leadership team
● Plans and co-facilitates leadership team meetings, all-staff meetings, team-building activities, and
planning retreats with leadership team
● Collaborates with the leadership team and Board to develop strategy and staffing plan for Village
Institute-wide events (i.e. fundraisers, volunteer events, etc.)

Other Tasks as Assigned by the CEO (~10%)

● Relevant undergraduate degree (Business/Finance, Human Resources, Human Services, Nonprofit
Management, etc.), advanced degree preferred; relevant work experience may be substituted
● Five or more years of relevant work experience in operations, finance, administration, human
resources, human services, or related field
● Solid organizational skills and excellent attention to detail
● Demonstrated ability to collaborate with team members, especially on a culturally diverse team
● Creative spirit, open mindedness, and willingness to learn as we build
● Must undergo a background check
● Must speak English fluently

Additional preferred skills and experience:
● Human Resources experience and previous experience staffing similar sized organizations
● Fluency and understanding with fiscal sponsorship or similar entity; Ability to manage transition of small
organizations and scaling.
● Accounting skills and familiarity with accounting software preferred
● Personal experience as a refugee/immigrant/first-generation and/or experience working closely with
refugee/immigrant populations
● Proficiency in at least one common refugee or immigrant language preferred
● Existing connections with current and potential community partners/funders is a plus