Colorado Nonprofit Association

Support Coordinator

Advocates for Children CASA is a 501 (c) (3) non-profit organization whose mission is to improve the lives of children and youth who have experienced abuse, neglect or other life challenges by connecting them with volunteer advocates and activating community partnerships. Our organization recruits, trains and supports community volunteers who advocate for children with either an open court cases or a voluntary case. Court cases include Dependency & Neglect, Truancy or Juvenile Delinquency. Voluntary programs include mentorships towards youth led goals and/or support with life skills and housing. All CASA volunteers speak up for the best interest of the child. 

In working towards helping CASA meet its overall objective of providing support for children with open abuse and neglect cases, the Support Coordinator will support the operations of Advocates for Children CASA. Such responsibilities will include data entry, internal data audits, tracking of essential metrics and providing auxiliary support to the Senior Operations Manager.  

Reports to: Senior Operations Manager 

Salary (Non-exempt): $19.23-20.19/hr. (depending on experience), which is equivalent to $32,000-$33,600/annually 

Hours: This is a 32-hour/week position. Hours will be generally Monday-Friday during the hours of 8am-5pm, with occasional night and weekend hours during volunteer training, outreach events and agency events. This is a hydbrid position that allows for both in-person at our office and at-home flexibility with a minimum of 2 in-office days.

Transportation: A valid driver’s license and
personal transportation is required for this position. 

Description of Duties: 

• Process new filings for Dependency and Neglect cases and new referrals for all Continuum of Services cases, including entering information into designated Optima database and uploading all pertinent documents in a timely manner. 
• Prepare case checklist for each new case or referral and distribute to leadership team. 
• Provide additional administrative support as needed, including updating and preparing documents and data sets for internal and external distribution and use. 
• Perform audits of various data sets as needed. 
• Maintain regular contact and nurture relationships with volunteers while they are in between cases in coordination with the Development Coordinator. 
• Track expiring documents of all active volunteers and ensure they remain in compliance. 
• Collaborate with Program Leadership to ensure that active volunteers waiting for another case are ready. 
• Interpret the needs of the tasks and responsibilities with their purview and present professional recommendations to Leadership. 
• Provide additional office support as needed. 
• Attend regularly scheduled program and staff meetings.  
• Attend training, introductions and swearing-in ceremonies for new volunteers, as well as all other events where staff presence is mandatory. 
• Assist with the planning and execution of additional program activities (i.e. holiday project, volunteer recognition, continuing education). 
• Actively engage in positive and collaborative relationships with the community, volunteers, program partners, co-workers, and professionals. 
• Adhere to office procedures, practices, expectations and policies of the organization. 
• Effectively implement all policies as adopted by the Board. 
• Communicate effectively and accurately to the Senior Operations Manager personal progress and needs on a regular basis. 
• Devote time to professional development. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must have the ability to maintain positive interpersonal relationships, communicate effectively, and have a high-level of organizational and time management skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Skills and Experience:  

• Preference will be given to those with experience with data management, administrative assistance or office management 
• Minimum of one year of qualifying experience
• Minimum of 21 years old
• Ability to take initiative in completing assigned projects with minimal supervision 
• Capacity to work with people of diverse educational, professional, socioeconomic, and ethnic backgrounds 
• Skills in collecting and interpreting data 
• Experience in creating and conducting presentations for large groups of professionals 
• Excellent organizational skills  
• Proficient in all Microsoft Office applications 
• Ability to communicate effectively both verbally and in writing 
• Demonstrate ability to project a positive image and attitude 

Essential Qualities: 

• Encourages and practices critical thinking 
• Is self-reflective and empathic 
• Is committed to remaining current on research and best practice standards 
• Recognizes the influence of workplace relationships on outcomes and results 
• Maintains a respectful and accepting approach to others 
• Awareness of the influence of the larger context on individual behavior 
• Collaboratively and creatively supports the work efforts of families and colleagues at all levels 
• Encourages and practices self-care 
• Encourages and practices healthy professional boundaries 
• Values ethical practice 
• Honors commitments 
• Practices blameless problem-solving   

Education: Minimum of Bachelor’s degree